topic Re:crash with X4 Foundation version 7.0 in Gaming on Intel® Processors with Intel® Graphics

crash with X4 Foundation version 7.0

sovietsky-cyborg — Sat, 29 Jun 2024 01:06:10 GMT

Hello,

I try to run x4 Foundation version 7.0,

but the game crash on lauch with exit code 1027, the error occuring on function vkAllocateDescriptorSets

The game worked well until last week when a new version of vulkan instance (1.3.283) has been released.

I had already posted the issue on x4 foundation technical support:

https://forum.egosoft.com/viewtopic.php?p=5236451#p5236451

and they tell me to contact you because they suspect that new vulkan features are not supported by your intel driver

System specs:

CPU: AMD Ryzen 9 5950X * 32
GPU: Intel Arc A770
RAM: 64GB

OS: Fedora 40
Vulkan Instance Version: 1.3.283

Re:crash with X4 Foundation version 7.0

RamyerM_Intel — Tue, 02 Jul 2024 11:01:16 GMT

Hello sovietsky-cyborg,

Thank you for posting in the communities. Seeing that you already reached out to the game developer, may I please know what driver version of Intel Arc A770 is experiencing the crashes? Better yet, you may also share your SSU logs so we can check for possible errors and be more familiar with your configuration. I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: Re:crash with X4 Foundation version 7.0

sovietsky-cyborg — Tue, 02 Jul 2024 13:01:07 GMT

hello, here is my ssu log attached

Re:crash with X4 Foundation version 7.0

RamyerM_Intel — Wed, 03 Jul 2024 07:50:02 GMT

Hello sovietsky-cyborg,

Thank you for sharing this details. Kindly allow us sometime to analyze this logs and I promise to get back to you as soon as possible.

Ramyer M.

Intel Customer Support Technician

Re:crash with X4 Foundation version 7.0

RamyerM_Intel — Thu, 11 Jul 2024 08:09:15 GMT

Hello sovietsky-cyborg,

Thank you for patiently waiting. Upon coordinating with our team, we would like to confirm the following details:

Is this this issue occurring exclusively on Fedora 40?
Are you experiencing this problem while playing the game on Steam?

Additionally, please ensure that you have updated your graphics driver by following the detailed instructions available on our website.

We will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: Re:crash with X4 Foundation version 7.0

sovietsky-cyborg — Thu, 11 Jul 2024 14:18:19 GMT

Is this this issue occurring exclusively on Fedora 40?

Yes and specifically since i installed the new vulkan driver (1.3.283)

Are you experiencing this problem while playing the game on Steam?

Yes

About the driver, this documentation only mention ubuntu and my OS is fedora, it is possible to have any documentation on fedora ?

I think the installation procedure is probably not the same ex (.rpm instead of .deb packages)

Re:crash with X4 Foundation version 7.0

RamyerM_Intel — Fri, 12 Jul 2024 06:50:52 GMT

Hello sovietsky-cyborg,

Thank you for answering our questions.

As for your inquiry regarding Fedora OS , let me double check this information with our team before proceeding with the next steps. I promise to get back to you as soon as possible.

Ramyer M.

Intel Customer Support Technician

Re:crash with X4 Foundation version 7.0

RamyerM_Intel — Tue, 16 Jul 2024 08:57:03 GMT

Hello sovietsky-cyborg,

Thank you for patiently waiting. Upon coordinating with our team, we have looked into the motherboard and game system requirements and it appears that Linux is not supported

To further narrow down the issue, we kindly ask if the game works fine with Windows, as the game system requirements specify Windows 10 (64-bit) or higher. The reason we are asking this is because we plan to replicate the issue for further investigation.

I will be waiting for your reply.

Ramyer M.

Intel Customer Support Technician

Re: Re:crash with X4 Foundation version 7.0

sovietsky-cyborg — Tue, 16 Jul 2024 16:31:40 GMT

The game worked fine in my system (natively, not with proton) before the last vulkan update and still work very well on my laptop with an AMD motherboard.

If you look well the system requirements tab on the steam page, you can see that in addition to windows, this game is compatible on Linux and Steamos with concurrent material (Nvidia GTX 780/970 or AMD equivalent ), hence my question about your driver.

I'm will not be able to test this on windows, i dont use it and i dont have any license for this os

Re:crash with X4 Foundation version 7.0

RamyerM_Intel — Wed, 17 Jul 2024 07:10:05 GMT

Hello sovietsky-cyborg,

Thank you for your prompt response. I really appreciate your cooperation with us into investigating the x4 Foundation issue for you. I will proceed in coordinating this back with our team so we can try and replicate the issue and give you an update once a solution is available.

Ramyer M.

Intel Customer Support Technician

Re: Re:crash with X4 Foundation version 7.0

sovietsky-cyborg — Sat, 24 Aug 2024 19:01:15 GMT

Hello,

One month has passed now and i do not have any news

Have you found a fix for this issue ?

Re:crash with X4 Foundation version 7.0

Felipe_Intel — Mon, 26 Aug 2024 15:35:38 GMT

This issue is still under investigation. We found that other 3rd party GPUs are experiencing issues with this title in linux as well, so we are checking deeper. As soon as I have news about this I will be sharing them here.

Re: crash with X4 Foundation version 7.0

JulianGroß — Tue, 12 Nov 2024 19:45:32 GMT

Just for reference: The issue does not only appear on Fedora 40. At the very least the issue also appears on Debian Testing. Someone also reported the issue on CachyOS (Arch Linux based).

Here are some of the relevant reports:

https://gitlab.freedesktop.org/mesa/mesa/-/issues/11795

https://forum.egosoft.com/viewtopic.php?p=5251939#p5251939

https://forum.egosoft.com/viewtopic.php?p=5246817#p5246817

https://forum.egosoft.com/viewtopic.php?p=5247308#p5247308

Re:crash with X4 Foundation version 7.0

Felipe_Intel — Mon, 23 Dec 2024 16:19:00 GMT

Hello! I retest this game and had no issues with it. I noticed the game received a few updates. Also installed latest available MESA, 24.3.2. Could you please confirm if you are still seeing this issue?

Re: Re:crash with X4 Foundation version 7.0

JulianGroß — Mon, 23 Dec 2024 21:50:30 GMT

The game hasn't been fixed (I am still running into the issue), but a workaround got added to Mesa (https://gitlab.freedesktop.org/mesa/mesa/-/commit/0fa3be44aab611c1fd350ac7023e8ca590c05d0d?merge_request_iid=32285). As far as I can tell the workaround isn't in Mesa 24.3.2 though.

I can say that I am still seeing the issue, but I am on Mesa 24.2.8, so it will be a couple of months till the workaround makes it onto my system.

Re:crash with X4 Foundation version 7.0

NormanS_Intel — Tue, 24 Dec 2024 01:23:52 GMT

Hello sovietsky-cyborg and JulianGroß,

Thank you for your patience, and I apologize for the long wait. I understand that investigating this issue takes time. After thorough replication and investigation, I am pleased to inform you that the issue is no longer present after a fresh installation of everything and updating the game to version 7.50.

Therefore, I recommend updating the graphics driver to version 32.0.101.6325_101.6253 and updating the game to version 7.50. If the issue persists, please let us know.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:crash with X4 Foundation version 7.0

NormanS_Intel — Sun, 29 Dec 2024 22:44:04 GMT

Hello sovietsky-cyborg,

I hope you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:crash with X4 Foundation version 7.0

NormanS_Intel — Wed, 01 Jan 2025 23:01:59 GMT

Hello sovietsky-cyborg,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer