topic Software Or Hardware issue in Gaming on Intel® Processors with Intel® Graphics

Software Or Hardware issue

Kouam — Sat, 11 Jan 2025 10:50:15 GMT

Hi i have a problem with my laptop

-First this is a description of my pc

HP Laptop 15-fd0xxx

Bios

Version F.10

Date 2024-03-20

Motherboard

Manufacturer HP

Model 8CAA

Version 61.41

Operating System

Edition Microsoft Windows 11 Enterprise (64-bit)

Version (Build) 24H2 (10.0.26100)

Devices and drivers

Processor

12th Gen Intel® Core™ i5-1235U

Graphics

Intel® Iris® Xe Graphics

Audio

Intel® Smart Sound Technology for Bluetooth® Audio

Realtek High Definition Audio

Intel® Smart Sound Technology for Digital Microphones

Networking and I/O

MediaTek Wi-Fi 6E MT7902 Wireless LAN Card

Bluetooth Device (Personal Area Network)

Memory

16 GB

Storage

KBG50ZNV1T02 KIOXIA

-With this done my question issue is that i have problem to lunch games ("GTA 5[crashes on loading story mode],Far cry 4 and 5[Not even loading], hitman 2and 3[Not even loading]")

Re:Software Or Hardware issue

ACarmona_Intel — Thu, 16 Jan 2025 04:45:50 GMT

Hello Kouam,

Thank you for posting in our communities.

May I know if after the game GTA5 crashes, does it have any error messages?

And also, when did the issue occur? Does the issue happen the first time that you played the game?

Furthermore, what troubleshooting steps have you already taken? This will help me to prevent providing you the same troubleshooting steps.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Software Or Hardware issue

ACarmona_Intel — Wed, 22 Jan 2025 07:29:10 GMT

Hello Kouam,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Software Or Hardware issue

ACarmona_Intel — Mon, 27 Jan 2025 05:50:57 GMT

Hello Kouam,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Software Or Hardware issue

ACarmona_Intel — Mon, 27 Jan 2025 05:51:16 GMT

Hello Kouam,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician