topic Re:widescreen in Gaming on Intel® Processors with Intel® Graphics

widescreen

hcatkinson — Mon, 30 Dec 2024 19:45:02 GMT

Since moving two weeks ago, i no longer have a full widescreen for my older game, which is Hidden and Dangerous 2, my monitor resolution is 1920x1080, the game resolution is set at 1400x1050 with no other options, i have a intel graphics card Intel [R] UHD730, i have windows 10 22H2 O.S. Before we moved house i had a full screen, i updated my graphics card to the latest version, 6332 . any suggestions would be appreciated. howard

Re:widescreen

ACarmona_Intel — Tue, 07 Jan 2025 08:39:24 GMT

Hello hcatkinson,

Thank you for posting in our communities.

Please provide the following information in order for me to provide you the appropriate recommendation:

Is there a time when you can set the game resolution to 1920x1080? If yes, have you made any changes prior to when you can use it?
Have you made changes to your system setup when you moved to another home?
Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:widescreen

RandyT_Intel — Thu, 09 Jan 2025 04:19:30 GMT

Hello hcatkinson,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards,

Randy T.

Intel Customer Support Technician

Re:widescreen

ACarmona_Intel — Tue, 14 Jan 2025 00:40:14 GMT

Hello hcatkinson;

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you for your understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

Re:widescreen

ACarmona_Intel — Tue, 14 Jan 2025 00:40:31 GMT

Hello hcatkinson;

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician