topic Re: Do you know the solution to LostArk continuously crashing? in Gaming on Intel® Processors with Intel® Graphics

Do you know the solution to LostArk continuously crashing?

FinalAttacker — Wed, 05 Feb 2025 23:16:57 GMT

The graphics card being used is A770. Occasionally, the game freezes while playing Lost Ark.

Please let me know the solution.

Especially when using the awakening skill of the Holy Knight class, it stops well.

Re:Do you know the solution to LostArk continuously crashing?

VonM_Intel — Fri, 07 Feb 2025 01:39:50 GMT

Hi, FinalAttacker.

Thank you for posting in our Community. It sounds frustrating to deal with those crashes. Are you experiencing crashes with any other games or just Lost Ark? This can help me determine if the issue is specific to Lost Ark or more general. Is your system overheating? Overheating can cause crashes, so checking your system's temperature might be helpful. How about errors? Are there any error messages or logs when the game crashes? These can provide clues about the cause of the crashes.

I want to know about the steps you take. Please let me know if you've already tried any solutions so we can avoid repeating the steps. Additionally, I'd also like to gather more details, such as the driver versions, and any system errors. Using the Intel SSU tool will help us collect comprehensive information about your system, which could be crucial in pinpointing the cause of this issue.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

Re:Do you know the solution to LostArk continuously crashing?

VonM_Intel — Wed, 12 Feb 2025 04:39:23 GMT

Hello, FinalAttacker.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

Re:Do you know the solution to LostArk continuously crashing?

VonM_Intel — Fri, 14 Feb 2025 01:20:45 GMT

Hello, FinalAttacker.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician

Re: Re:Do you know the solution to LostArk continuously crashing?

FinalAttacker — Fri, 14 Feb 2025 07:25:05 GMT

Event Viewer

- System

- Provider

[ Name] Application Hang
[ Guid] {c631c3dc-c676-59e4-2db3-5c0af00f9675}

EventID 1002

Version 0

Level 2

Task 101

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2025-02-07T04:45:40.1269916Z

EventRecordID 110383

Correlation

- Execution

[ ProcessID] 44632
[ ThreadID] 50996

Channel Application

Computer

- Security

[ UserID] S-1-5-18

- EventData

AppName LOSTARK.exe
AppVersion 1.1739.1917.0
ProcessId 0x102c
StartTime 0x1db790fec83664a
TerminationTime 4294967295
ExeFileName G:\Games\LOSTARK\Binaries\Win64\LOSTARK.exe
ReportId 651bd01c-98a0-4754-937d-151dae3512e2
PackageFullName
PackageRelativeAppId
HangType Unknown

==============================================================================

The screenshot shows the difference in GPU usage when operating normally and when freezing.

When freezing, there is no fluctuation and it is fixed.

Re: Do you know the solution to LostArk continuously crashing?

FinalAttacker — Thu, 20 Feb 2025 09:13:09 GMT

I found a solution!
I hope this helps, I'm replying to the comment.

https://learn.microsoft.com/ko-kr/cpp/windows/latest-supported-vc-redist?view=msvc-170

disappeared after installation. I hope it helps others as well.