topic Re:CPU Utilization too low after Windows reinstallation in Gaming on Intel® Processors with Intel® Graphics

CPU Utilization too low after Windows reinstallation

tersegun — Sat, 08 Mar 2025 14:21:14 GMT

Hello all,

I recently downgraded from Win 11 to Win 10 Pro. However, I noticed that my CPU utilization is around 20% to 30% when gaming, even though I installed all the drivers. I have a Casper Excalibur G870 Gaming Laptop with RTX 3060 with i5-12450H. I noticed that I never exceed 2.00 GHz, which is the base, maybe it is underclocked somehow?? I really don't know but I have serious performance issues. I already tried activating the high-performance mode in power settings.

The image below shows the stats when I try to run FC24

It takes a million years to do anything. Any help would be appreciated.

Re:CPU Utilization too low after Windows reinstallation

JeanetteC_Intel — Mon, 10 Mar 2025 06:47:11 GMT

Hello tersegun,

Thank you for posting in Intel Communities.

I just need to set your expectations that, for laptop devices with Intel components on it, we provide basic troubleshooting, however you may still have to contact your system manufacturer support for further diagnosis and further help.

To fully understand, kindly help share the details below:

1) May I asked why you have downgraded your OS from Windows 11 to Windows 10 Pro?

2) Since you mentioned that the "CPU utilization is around 20% to 30% when gaming", can you confirm:

When not in gaming, is the CPU utilization is running fine?
What specific game(s) where this issue is observed?
Any game(s) where the issue is not observed?

3) Please help share your system configuration, so I further check the possible root cause. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

Scan: Check the box Everything.
Click Scan.
Review: When finished scanning, click Next.
Click Save (.txt). *Attach the file as you reply.

4) Please also download and run this tool, Intel® Processor Diagnostic Tool. The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor. P

Please check the User Guides and share the IPDT log file (.txt) and screenshot of the results.

I hope to hear from you soon.

Best regards,

JeanetteC.

Inntel Customer Support Technician

Re:CPU Utilization too low after Windows reinstallation

JeanetteC_Intel — Thu, 13 Mar 2025 05:39:02 GMT

Hello tersegun,

Were you able to check the previous post?

Let us know if you have any questions.

Best regards,

JeanetteC.

Inntel Customer Support Technician

Re:CPU Utilization too low after Windows reinstallation

JeanetteC_Intel — Tue, 18 Mar 2025 06:29:14 GMT

Hello tersegun,

Since I haven't received a response from you in the last few days, I will go ahead and close this thread. If you need help in the future, please submit a new question, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Inntel Customer Support Technician