topic Re:Faulty Intel Core i5 11400 iGPU? in Gaming on Intel® Processors with Intel® Graphics

Faulty Intel Core i5 11400 iGPU?

wolf606 — Tue, 08 Apr 2025 03:35:54 GMT

Hi. I bought this CPU in 2021 and for 3 years I had this issue where opening any DirectX 12 applications would crash the System in a weird way. Literally anything, from RDR 2 to running Canva on Google Chrome.

For some reason, in 2024 I installed the Xenia emulator, which uses DirectX 12, and this time it didn't crash the system. I tried running RDR2 and now it was running and there were no visual artifacts anymore.

Just this week, it went back to the previous state. I can't explain why.

Just last week I was playing the GTA V Enhances version (uses DirectX 12) with no issues. Like long sessions, 6 hours. And there were no issues at all.

But now it crashes. I cant open Online nor Story mode. Xenia emulator crashes too. RDR 2 crashes too.

I tried installing the previos drivers, all the way back to January. But that didn't resolve the issue, any DirectX app would still crash.

Yes, this is a weak gpu, but it.was running RDR2 and GTA V Enhanced with DirectX 12 just fine three days ago. I even have a 12th generation Intel laptop with a weaker CPU and while these games run a little worse, they still run and have no issue with DirectX 12. This issue only happens with my 11th Gen Intel cpu.

Could this be a problem with Windows, or is this a hardware fault issue.

I uploaded a video of the kind of artifacts it would appear after crashing.

https://youtube.com/shorts/R3hPNMq7FH8?si=6rzhq8oRsUpbmfsD

https://youtu.be/imUcYoSqvoM?si=gk7qX6Cwi8Qdoefn

Re:Faulty Intel Core i5 11400 iGPU?

Mike_Intel — Wed, 09 Apr 2025 02:34:30 GMT

Hello wolf606,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

What is your OS?
What is the driver version that you installed?
How did you update the driver?
Did you update the OS or any hardware changes before the issue started?
What is your game launcher? Are you using Steam or Epic Games?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Faulty Intel Core i5 11400 iGPU?

wolf606 — Sat, 12 Apr 2025 14:22:11 GMT

1. Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
2. Intel® Graphics Driver 32.0.101.6734 (WHQL Certified) for Intel® Arc™ B-Series Graphics, Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics

Happens with older drivers too. As I explained, I tested every si gle driver released in 2024 and the issue was present. It has to be a hardware fault.since those drivers used to work fine.

3. Downloaded form the official Intel website and installed with the Clean installation option.

4. No.

5. Epic Games. This is not an important variable since any DirectX 12 application from any launcher would crash the System.

Re:Faulty Intel Core i5 11400 iGPU?

Mike_Intel — Sun, 13 Apr 2025 22:09:13 GMT

Hello wolf606,

Thank you for the update.

Let me gather more details about this issue.

Please try to test your processor using processor diagnostic tool. lease refer to this link: https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html
Kindly help generate the SSU logs of your system. Please refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html#:~:text=Utility%20for%20Windows*-,Resolution,Click%20Save.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Faulty Intel Core i5 11400 iGPU?

wolf606 — Tue, 15 Apr 2025 20:38:41 GMT

Hello Mike. I share with you the information compiled.

Intel® Processor Diagnostic Tool

I also annex the TESTRESULT.TXT for detailed info.

Intel® System Support Utility Logs

I annex the SSU.tx.

Re:Faulty Intel Core i5 11400 iGPU?

Mike_Intel — Wed, 16 Apr 2025 06:10:00 GMT

Hello wolf606,

Thank you for the update.

Based on processor diagnostic tool, there is no error found on your processor.

After checking the SSU logs, I found out that you are using Graphics driver version 32.0.101.6651.

The latest driver that we have is version 32.0.101.6734 so kindly update the driver using the DDU method.

Please refer to the link below for the link of the latest driver and steps to perform DDU installation.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Faulty Intel Core i5 11400 iGPU?

wolf606 — Fri, 18 Apr 2025 04:09:35 GMT

I reinstalled Windows 11 with a clean installation on my SSD and installed the latest driver 32.0.101.6734. But the issues still persist.

This video shows the game Grand Theft Auto V Enhanced running under the new latest driver, presenting the same issues.

https://youtube.com/shorts/Ui56VPiEO8k?si=Ak6intosc46d9kcH

Re:Faulty Intel Core i5 11400 iGPU?

Mike_Intel — Sun, 20 Apr 2025 22:20:17 GMT

Hello wolf606,

Thank you for the update.

Let me gather the following details for me to further investigate this issue.

Just to clarify, are you using Xenia emulator to rung GTA V enhance or you are running this game independently using Epic Games as launcher?
Please help generate a new set of SSU logs that shows the new driver installed since this is going to be the basis of our lab testing.
Can you show screenshots of temperature of the system while playing?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Faulty Intel Core i5 11400 iGPU?

Mike_Intel — Wed, 23 Apr 2025 22:34:20 GMT

Hello wolf606,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Faulty Intel Core i5 11400 iGPU?

Mike_Intel — Mon, 28 Apr 2025 22:10:19 GMT

Hello wolf606,

I hope you are having a good day.

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Faulty Intel Core i5 11400 iGPU?

Marycel — Sat, 05 Jul 2025 03:46:23 GMT

I'm having the same problems as you, my pc restarts while I'm playing, nothing could help, neither changing the psu, nor reinstalling windows nor swapping the RAM slots. Whenever I check the dumps it is the Intel driver that causes the BSOD, either the new version of the graphics or the old one (I also have an i5-11400).