topic Re: Destiny 2 freezing for most recent drivers until version 6559 (Arc A750) in Gaming on Intel® Processors with Intel® Graphics

Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

Banjo — Wed, 11 Jun 2025 23:33:23 GMT

I can't get Destiny 2 to run for more than 15 minutes without it freezing and then having to close it through Task Manager. The only way I've found to fix this is to use DDU to reset to graphics driver 32.0.101.6559. Freezing happens at seemingly random instances (has happened while in a lost sector on Neomuna, in a few different seasonal activities, in the character screen when inspecting armor, and even during the initial character selection screen). I'm using driver 32.0.101.6881.

Re:Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

ArchieD_Intel — Fri, 13 Jun 2025 01:39:07 GMT

Hi Banjo,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
When did the issue start? Was it after a specific driver update or game patch?
Is the Resizable Bar enabled?
Have you used DDU to completely remove all residual drivers before installing the new drivers?
Have you tried adjusting the graphics settings?
Could you provide a screenshot of your in-game display and graphics settings?
Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Re:Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

Banjo — Fri, 13 Jun 2025 03:21:56 GMT

I don't remember it happening during any cutscenes, but I don't really see cutscenes while I play. I've seen it happen in different menus, but also while playing various activities.
Since I got this GPU a couple months ago, It's been happening since I've gotten it. I saw on other forums that reverting to driver 6559 has fixed this issue (which also works for me).
Intel Graphics Software tells me that the Resizable Bar is enabled. I don't think that's ever changed.
I used DDU a few times, including before my most recent driver update, to clean the drivers from my GPU and then installed new drivers, but it hasn't made any noticeable changes.
I attached screenshots of my graphics settings. Basically on highest setting with V-Sync set to 60 FPS. I just tried changing my settings to medium and turning off V-Sync and I got through roughly 30 minutes of gameplay before it froze again in a seasonal activity. I couldn't get it to record the events leading up to it, so I just attached a screenshot of what frame it froze on instead.
I downloaded it on Steam. I made sure to verify the integrity of my game files and that doesn't appear to be the issue.

Let me know if you want me to try anything else. I'm not sure what scenarios cause the game to freeze.

Re:Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

ArchieD_Intel — Fri, 13 Jun 2025 06:11:50 GMT

Hi Banjo,

Thank you for the update. I would also like to obtain 3 CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 2 minutes each.

Additionally, please provide the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Re:Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

Banjo — Sat, 14 Jun 2025 00:57:59 GMT

I've attached the SSU info you requested. I've logged three gaming sessions that resulted in the game freezing, but CapFrameX exports the data in JSON files, which I apparently can't attach to this thread because that file type isn't supported. What do you want me to do about that? And is there anything else I do to help you understand what's happening?

Re:Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

ArchieD_Intel — Mon, 16 Jun 2025 00:16:11 GMT

Hi Banjo,

Thank you for the update. To be able to attach, it please compresses the files. It will be greatly help me to investigate this.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

Banjo — Mon, 16 Jun 2025 21:56:11 GMT

Here are those three files you requested. For the last one that I logged, I upped the graphics back up to the highest setting and set it to 90 fps. All three logs ended just after the game froze each time. Let me know if you need anything else.

Re:Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

ArchieD_Intel — Tue, 17 Jun 2025 06:23:55 GMT

Hi Banjo,

Thank you for providing the requested logs. I will investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

Re: Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

Amin5 — Tue, 17 Jun 2025 19:37:35 GMT

Hello I have the same issue and I read all the responses here. In the meantime waiting for an official solution I tried to go back to the graphics driver 32.0.101.6559 but it seems that Intel's official website doesn't provide it anymore. Could you tell me how did you manage to revert to that version please ? Thanks in advance.

Re: Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

Banjo — Wed, 18 Jun 2025 02:04:53 GMT

Yeah, I just checked Intel's download center and it looks like it's not there anymore. I downloaded driver 6559 about a month ago and it's still in my downloads file, so I just use that to re-install the driver if I specifically want to play Destiny. You'll probably have to ask someone from Intel support to get you that driver. It looks like there are other websites that have it for download, but I couldn't tell you if they are legitimate and it's probably not worth the risk.

Re:Destiny 2 freezing for most recent drivers until version 6559 (Arc A750)

ArchieD_Intel — Mon, 23 Jun 2025 01:04:48 GMT

Hi Banjo,

Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout this year and beyond. While we can’t accommodate your request at this time, please watch this article https://www.intel.com/content/www/us/en/support/articles/000100914.html on our website for any possible changes to this situation.

I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician