topic Re: Crash Resident Evil Requiem - Multiples juegos in Gaming on Intel® Processors with Intel® Graphics

Crash Resident Evil Requiem - Multiples juegos

Headlock — Thu, 16 Apr 2026 00:04:16 GMT

¡Hola! recientemente adquirí la B580 Steel Legend y quería comentar mi experiencia (I5 12400F, Motherboard MSI PRO B760M-P DDR4, 16GB RAM 3200Mhz) en múltiples títulos como Wutherings Waves, Deadlock, Resident Evil Requiem, FIFA 25, CS2.
Tengo diversos códigos de error (crasheos) jugando todos los títulos en ultra, y hasta pantallazos negros (Windows 11), voy a adjuntar el ultimo que es en RE9. Estos crasheos no suceden en tiempos específicos, sino que son aleatorios y siempre busco la configuración óptima para cada uno en relación al INTEL XSS, no tengo problemas de FPS porque cada título funciona óptimamente, pero cada determinado tiempo jugando siempre hay un crash.

No entiendo si esto sucede porque no hay unas actualizaciones adecuadas por parte del equipo, espero su ayuda, muchas gracias.

Re:Crash Resident Evil Requiem - Multiples juegos

Mike_Intel — Thu, 16 Apr 2026 02:52:32 GMT

Hello Headlock,

Thank you for posting in Intel community Forum.

Le informo que solo puedo brindarle asistencia en inglés. He utilizado una herramienta de traducción automática para traducir esta respuesta, por lo que puede haber algunas imprecisiones.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

Let me clarify, you recently installed your Arc B580 in your system?
If yes, what was the Graphics card before?
What are the troubleshooting steps that you tried so far?
What is your game launcher or where did you download the game?
Are you using a modded game?
For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Crash Resident Evil Requiem - Multiples juegos

Headlock — Thu, 16 Apr 2026 03:36:47 GMT

I am attaching the report you requested, and I would like to clarify that most of the error codes are related to memory. Currently, I have the XMP profile enabled in the BIOS in order to run the RAM at 3200 MHz (this could potentially be the issue). I will answer your questions below:

1: Yes, approximately 2 weeks ago.
2: An NVIDIA GTX 1050 Ti 4GB (I performed a clean removal of the previous NVIDIA drivers after installing the new B580 graphics card).
3: I tried adjusting the graphics settings of the previously mentioned titles to better align with Intel technologies, performed a clean removal of the previous drivers, and updated the B580 drivers to the latest version.
4: Steam.

I am also attaching a new error from RE9 along with the requested analysis.
I used an automatic translator, so I apologize if what I write isn't clear. I want to clarify that I also experience random crashes in titles like Deadlock (DirectX 11 or Vulkan), the same happens with Wuthering Waves (Unreal Engine 4 crash) or CS2. Thank you for support.

Re:Crash Resident Evil Requiem - Multiples juegos

Mike_Intel — Thu, 16 Apr 2026 20:24:15 GMT

Hello Headlock,

Thank you for very detailed update.

To be honest, this game was reported to us before with frame rate issue. And we did a lot of simulation in our lab using Arc B580 and we did not experience crashing issue with it.

If you suspect that the possible cause of issue is the RAM, you may try the following.

Load the default settings of the RAM and try it.
Try to re-seat the RAM sticks
You may also try 1 stick at a time to check if one of the RAM sticks are faulty.
If you can barrow a different but known working RAM, you may also try it to isolate the issue.
You may also call the manufacturer of the RAM for further diagnostics of the issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

Re:Crash Resident Evil Requiem - Multiples juegos

Mike_Intel — Tue, 21 Apr 2026 19:16:24 GMT

Hello Headlock,

I hope this message finds you well.

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

Re: Re:Crash Resident Evil Requiem - Multiples juegos

Headlock — Thu, 23 Apr 2026 18:00:49 GMT

I was able to solve it! The problem was my RAM, which wasn't high enough to handle games on ultra graphics settings in some titles. But I was able to fix it, thank you so much!

Re:Crash Resident Evil Requiem - Multiples juegos

Mike_Intel — Sat, 25 Apr 2026 00:47:01 GMT

Hello Headlock,

I hope you for the update.

I am glad that your system is now working fine. We were already thinking about this as the cause of the issue, and you were able to identify it.

Since there is no more issue, I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician