topic Re: CS2 crashed - Failure.Exception.IP.Module=igd10umt64xe.DLL in Gaming on Intel® Processors with Intel® Graphics

CS2 crashed - Failure.Exception.IP.Module=igd10umt64xe.DLL

Rafa3 — Wed, 22 Jul 2026 18:25:11 GMT

CS2 crashed. The dump it generated mentions that Failure.Exception.IP.Module=igd10umt64xe.DLL after I analyzed it with WinDbg.

My pc specs are the following:

- OS: Windows 11

- CPU: 1215U

- iGPU drivers: 32.0.101.7088

I attached the dump file in a zip file to this post.

...

IP_IN_PAGED_CODE:
igd10umt64xe!QueryDesiredMode1+50c76
00007fff`10334496 4883780800 cmp qword ptr [rax+8],0

SYMBOL_NAME: igd10umt64xe+a4496

MODULE_NAME: igd10umt64xe

IMAGE_NAME: igd10umt64xe.DLL

STACK_COMMAND: ~13s; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_igd10umt64xe.DLL!Unknown

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 32.0.101.7088

FAILURE_ID_HASH: {50f3037f-17d3-fd14-0052-46e3d505301c}

Followup: MachineOwner

Re:CS2 crashed - Failure.Exception.IP.Module=igd10umt64xe.DLL

Jobert_Intel — Thu, 23 Jul 2026 00:57:35 GMT

Hi Rafa3,

Thank you for posting in the Intel® Community!

We have a few quick questions to help us better understand your issue:

What is your system make and model? (laptop or desktop)
When did this issue first start? Was it after a specific update?
How often does the crash occur?
Have you tried any other troubleshooting steps?
Does this happen in other games or applications as well?
How did you install your current graphics driver?

6. Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

Looking forward to your response!

Best Regards,

Jobert T.

Intel Customer Support Technician

Re: Re:CS2 crashed - Failure.Exception.IP.Module=igd10umt64xe.DLL

Rafa3 — Thu, 23 Jul 2026 03:14:50 GMT

Thank you Jobert.

Lenovo V14 G3 IAP i3-1215U with 16GB DDR4
The crashes seem random. During the last month, I had 6 dump files that CS2 generated and after reviewing them with WinDbg, all 6 of them showed the problem of Failure.Exception.IP.Module=igd10umt64xe.DLL. I reinstalled Windows hoping that would fix it. Nonetheless, the game crashed seconds after starting it.
I do not know how to answer that question.
Yes.
Not yet.
I downloaded it directly from the Intel drivers' website and I installed it as the usual.

Re: CS2 crashed - Failure.Exception.IP.Module=igd10umt64xe.DLL

Rafa3 — Thu, 23 Jul 2026 17:52:08 GMT

The same Failure.Exception.IP.Module=igd10umt64xe.DLL happened twice between yesterday and today. I attach here the 2 dump files that CS2 created.

Re:CS2 crashed - Failure.Exception.IP.Module=igd10umt64xe.DLL

Jobert_Intel — Fri, 24 Jul 2026 00:05:46 GMT

Hi Rafa3,

Thank you for providing the requested information. I will now further investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best Regards,

Jobert T.

Intel Customer Support Technician