topic Re:Secondary NVME freeze and device resets in Rapid Storage Technology

Secondary NVME freeze and device resets

joropito — Sun, 19 Feb 2023 22:35:28 GMT

Hello!

I'm having problems with my new secondary disk and I'm looking for help.

First of all, my gear:

ASUS ROG Strix Scar 15 (2022) - i9-12900H 32GB RAM Micron 3400 nvme 1TB (model G533ZW-AS94)

Video1 (laptop): Intel Iris Xe

Video2 (thunderbolt displayport): NVIDIA® GeForce RTX™ 3070 Ti

Windows 11

After adding a secondary NVME drive Crucial P5 PLUS 1TB the laptop started having 2 issues

1- if I run a game from secondary disk, in game I get random freezes for a second.

2- If I don't use the secondary disk, after some time I get 2 events on windows

first: iaStorVD - "Reset to device, \Device\RaidPort0, was issued." (eventid 129)
10 seconds later: disk - "Disk 1 has been surprise removed." (eventid 157)
and after that the secondary disk dissapears (getting freeze for 10 seconds if I'm in game)

I tried:

Micron only with OS+Game: ok
Crucial only with OS+Game: ok
Crucial with OS + Micron with Game: both issues
Micron with OS + Crucial with Game: both issues

So both disks works fine, the problem is using a secondary nvme.

Also tried the following power options:

PCIe Link State Power Management = off
AHCI Link State Power Management HIPM/DIPM = Active
AHCI Link State Power Management Adaptive = 0ms
Turn off hard disk after: Never

Windows update = ok

Bios = Latest (ASUS Bios 322)

In device manager, sort by connection, both disks are below Intel RST VDM controller

In bios there's NO option to disable VMD (there's almost NOTHING to change about drive controller)

Intel RST driver: tried with 19.5.1.1040 and 19.3.0.1016

Re:Secondary NVME freeze and device resets

Alberto_R_Intel — Tue, 21 Feb 2023 21:00:14 GMT

joropito, Thank you for posting in the Intel® Communities Support.

For this scenario, it is important to mention that it is not recommended to open a laptop, not only because most of the times it will void the warranty, but also because it came customized by the manufacturer of it and the hardware added may not be fully compatible with the device.

Still, we will do further research on this matter to try to find a possible solution to this topic, just to confirm:

Is there any RAID configuration on your computer?

If yes, what type of RAID?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Secondary NVME freeze and device resets

joropito — Wed, 22 Feb 2023 00:07:39 GMT

Hi Alberto, thanks for your response.

I currently live in another country where I bouth the laptop, so the only way yo upgrade is doing by myself.

Anyway, I checked compatibility and my brand new Crucial P5 PLUS is compatible.

I'm attaching the full ssu you asked.

About raid... no, there's no raid configured.

In my ASUS BIOS there's no option to disable VMD controller so if I go to device manager and sort by connection, here's the output

I wish there would be a way to move the drives to a disk controller, not a VMD controller...

I'm pretty sure it's a power issue but there's no option to touch power settings on RST VMD controller (or maybe the PCIe option is the only and enough?).

Re:Secondary NVME freeze and device resets

Alberto_R_Intel — Wed, 22 Feb 2023 21:14:35 GMT

joropito, You are very welcome, thank you very much for providing that information, the picture, and the SSU report.

We will now verify those documents and do further research on this matter to try to find a possible solution for this scenario or to point you in the right direction for support. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

Re: Secondary NVME freeze and device resets

Alberto_R_Intel — Thu, 23 Feb 2023 22:54:24 GMT

Hello joropito, I just received an update on this matter.

After reviewing the case, we can confirm that this kind of configuration is related to the laptop's block diagram, which was not designed by Intel.

In this scenario, Intel just provides the controllers but it depends on the manufacturer and their integration on how they will work. So, at this point, what we recommend will be to get in contact with ASUS Support directly and verify if both NVMe ports use the same controller or can be separated into different controllers:

https://www.asus.com/support/

Regards,

Albert R.

Intel Customer Support Technician

Re: Secondary NVME freeze and device resets

joropito — Fri, 24 Feb 2023 01:19:09 GMT

Hi Alberto

Just to check if I understood correctly.

If both drives uses the same controller the secondary disk will keep working on this way and the only way is to connect to different controllers?

Re: Secondary NVME freeze and device resets

Alberto_R_Intel — Fri, 24 Feb 2023 19:49:29 GMT

Hi joropito, Thank you very much for your reply.

In reference to your inquiry, yes, that is correct, normally that is the way it works, but it is very important to mention and be clear that it all depends on how ASUS customized their device. Once you contact them, they will be able to confirm that information.

Regards,

Albert R.

Intel Customer Support Technician