topic Re:Raid 1 degraded no emails from intel optane memory and storage app in Rapid Storage Technology

Raid 1 degraded no emails from intel optane memory and storage app

RSTHatesMe — Mon, 06 Mar 2023 21:46:57 GMT

So I have a brand new asus z790p board with raid 1 setup. I have installed the newest drivers 19.5.1.1040 and the optane and storage app from the store version 18.1.1037.0 and set the notification settings for email up and no email is sent on raid 1 failure. The test email works fine but soon as i shutdown pull a drive to simulate a failure and boot back up no email. You see it degraded in the app and the notification center. What do you have to do to get an email on a drive failure on a raid 1 array? Why is the option in the app if it does not work?

Re:Raid 1 degraded no emails from intel optane memory and storage app

Alberto_R_Intel — Tue, 07 Mar 2023 20:48:00 GMT

RSTHatesMe, Thank you for posting in the Intel® Communities Support.

In reference to this scenario, please verify the details shown in the following link, providing a description about email notifications when using Intel® RST:

https://www.intel.com/content/www/us/en/support/articles/000057582/technologies/intel-rapid-storage-technology-intel-rst.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re: Raid 1 degraded no emails from intel optane memory and storage app

RSTHatesMe — Tue, 07 Mar 2023 21:08:14 GMT

Yes that link says no email features, but you can see in my screen shot the app does have that option. So what am to believe the app? or the article?

Re: Re:Raid 1 degraded no emails from intel optane memory and storage app

RSTHatesMe — Tue, 07 Mar 2023 21:10:30 GMT

Yes that link says no email features, but you can see in my screen shot the app does have that option. So what am to believe the app? or the article?

Re: Raid 1 degraded no emails from intel optane memory and storage app

n_scott_pearson — Tue, 07 Mar 2023 21:36:42 GMT

Quite simply, the email capability is newly restored, but the online documentation has not caught up with this fact.

IMHO, the issue with your experiment is that you power cycled. AFAIK, the app is not going to signal that a failure has occurred in this case; it is designed to alert you when an array fails on the fly. The BIOS is responsible for reporting anything prior to Windows being booted.

If you really must test this capability, you'll have to pull the SATA cable off at runtime. Not sure that is a great idea, however.

...S

Re: Raid 1 degraded no emails from intel optane memory and storage app

RSTHatesMe — Tue, 07 Mar 2023 21:49:19 GMT

It does see it as degraded in the app and it did trigger a notification in notification center as expected but no email happened. The bios does report an issue on post with the array. Yeah I am a little leary of pulling an nvme hot. As I am not sure if the asus z790-p supports that feature. Is this a bug in the app? Are you guys able to reach out to the developer and confirm the expected behavior of the app?

Re: Raid 1 degraded no emails from intel optane memory and storage app

n_scott_pearson — Wed, 08 Mar 2023 02:45:14 GMT

ICS will need to escalate that question (all my old contacts there have retired too!). @Alberto_R_Intel - Tag you're it.

...S

Re:Raid 1 degraded no emails from intel optane memory and storage app

Alberto_R_Intel — Wed, 08 Mar 2023 18:26:32 GMT

RSTHatesMe, Thank you very much for your reply.

We will do further research on this matter. As soon as I get any updates, I will post all the details on this thread.

N. Scott Pearson, thank you very much for your comments.

Regards,

Albert R.

Intel Customer Support Technician

Re:Raid 1 degraded no emails from intel optane memory and storage app

Alberto_R_Intel — Thu, 09 Mar 2023 20:40:52 GMT

Hello RSTHatesMe, I just received an update on this matter.

While we are still working on this case, could you please provide the SSU report using the link below and the test email you received when configuring the email notification? This is for escalation purposes and to do further research:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Regards,

Albert R.

Intel Customer Support Technician

Re: Raid 1 degraded no emails from intel optane memory and storage app

RSTHatesMe — Thu, 09 Mar 2023 20:53:09 GMT

The ssu report is attached. The upload button link in the app did not work so it is attached as a .txt file. Also attached is a photo of the test email.

Re:Raid 1 degraded no emails from intel optane memory and storage app

Alberto_R_Intel — Fri, 10 Mar 2023 18:40:07 GMT

RSTHatesMe, Thank you very much for providing the SSU report and the picture.

We will continue with our research on this matter. As soon as I get more details, I will post all of them on this thread.

Regards,

Albert R.

Intel Customer Support Technician

Re: Re:Raid 1 degraded no emails from intel optane memory and storage app

RSTHatesMe — Wed, 15 Mar 2023 15:23:38 GMT

Have you found out any more info on this?

Re: Re:Raid 1 degraded no emails from intel optane memory and storage app

RSTHatesMe — Tue, 21 Mar 2023 15:22:56 GMT

Any update on this issue? I have 6 machines waiting for the fix to be rolled into production.

Thanks

Re: Re:Raid 1 degraded no emails from intel optane memory and storage app

RSTHatesMe — Thu, 23 Mar 2023 16:08:57 GMT

Is there ever going to be any update on this?