topic Re:Getting SMART information in Rapid Storage Technology

Getting SMART information

RySAP — Thu, 16 Mar 2023 00:52:21 GMT

Hello,

I could not get SMART information from RST RAID drive by Win32 API DeviceioControl.

Is there any errata?

The information gotten from DeviceioControl API was not correct SMART information structure. Could you tell me SMART information structure of RST?

Could you tel me API of RST to get API information?

CPU: Core i7-8700

M/B: X11SCQ-O

Tested drive: WD10JFCX-R WesternDigital, SATA III

WDS100T1R0A WesternDigital, SATA III

OS: Windows IoT Enterprise 2019 LTSC 64bit

RST version: 15.9.8.1050

Thanks,

Re: Getting SMART information

DeividA_Intel — Fri, 24 Mar 2023 22:59:02 GMT

Hello RySAP,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Rapid Storage Technology (Intel® RST).

In order to better assist you, please provide the following:

1. Can you provide more details about our issue/request?

2. Are you using a laptop or a desktop computer?

3. What is the brand and model name of your laptop or motherboard (if desktop)?

4. Did you download the Intel® Rapid Storage Technology (Intel® RST) (if so, where?) or did it come preinstalled?

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Getting SMART information

RySAP — Thu, 16 Mar 2023 23:19:59 GMT

Hello Deivid,

Thank you for the reply.

1. Can you provide more details about our issue/request?

I tried to get SMART information by Win32 API DeviceioControl. But return value is not correct SMART structure.

So, if asked please provide SMART information structure of RST.

2. ask if are using a laptop or a desktop computer?

3. What is the brand and model name of your laptop or motherboard (if desktop)?

I used desktop motherboard, Supermicro X11SCQ-O.

4. Did you download the Intel® Rapid Storage Technology (Intel® RST) (if so, where?) or did it come preinstalled?

I downloaded iRST.

I'm developing our product with Supermicro motherboard and iRST.

Best Regards,

Re:Getting SMART information

DeividA_Intel — Fri, 17 Mar 2023 20:30:06 GMT

Hello RySAP,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:Getting SMART information

DeividA_Intel — Mon, 20 Mar 2023 21:24:11 GMT

Hello RySAP,

Thanks for your patience. In order to continue with the investigation, I would like to confirm the following:

1. Since this is an old system, did you check with Supermicro to confirm that you have the latest drivers and BIOS?

2. Did you check with Supermicro for the recommended BIOS settings?

Regards,

Deivid A.

Intel Customer Support Technician

Re:Getting SMART information

DeividA_Intel — Thu, 23 Mar 2023 17:28:35 GMT

Hello RySAP,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Getting SMART information

RySAP — Fri, 24 Mar 2023 00:31:08 GMT

Hello Deivid,

I'm sorry for late response.

1. Since this is an old system, did you check with Supermicro to confirm that you have the latest drivers and BIOS?

It is difficult to update the BIOS. We already validated our software on it.

RST version is latest for Windows 10 IOT. Because Microsoft store cannot be used on Windows 10 IOT.

2. Did you check with Supermicro for the recommended BIOS settings?

Could you tell me which BIOS setting should be check?

Do you mean that I can get SMART information with Win32 API DeviceioControl and if I cannot get it our system is something of our configuration is incorrect?

Best Regards,

Re:Getting SMART information

DeividA_Intel — Fri, 24 Mar 2023 23:02:34 GMT

Hello RySAP,

Thanks for the response. In this case, Supermicro might have a specific configuration for the system in order to work properly which may help to get the correct information.

However, only Supermicro can provide you with the right configuration for their system. Let me know if you were able to get in contact with them.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Getting SMART information

DeividA_Intel — Wed, 29 Mar 2023 17:44:13 GMT

Hello RySAP,

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Getting SMART information

DeividA_Intel — Tue, 04 Apr 2023 06:00:06 GMT

Hello RySAP,

I was checking your thread and see that we have not heard back from you.

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician