topic Re:Rapid Storage (IRST) Doesn't Show Notification On Error in Rapid Storage Technology

Rapid Storage (IRST) Doesn't Show Notification On Error

HolyKnight — Tue, 27 Jun 2023 10:11:49 GMT

For decades, I've been working with machines having IRST installed.

In previous versions of the IRST front end software, notifications were shown when there was an issue with one of the RAID drives. Now, with the eve of the IRST front end software being implemented in UWP (available through Microsoft Store app, version 18++), no notifications are presented to the user anymore.

This is utterly poor!!! I am working with a degraded (and now failing) RAID drive without any notification by IRST for weeks (or even months). This should never have happened!

What do you suggest? Reinstall Windows with an old version of IRST? Or is there a hidden option available for enabling important notifications by IRST that I have been missing?

Re: Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Wed, 28 Jun 2023 16:28:19 GMT

Hello HolyKnight,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Rapid Storage Technology (Intel® RST).

I would like to let you know that the System tray icon on Microsoft Windows* taskbar is currently not supported on the Intel® Optane Memory and Storage Management app.

You can find more information at the following link:

https://www.intel.com/content/www/us/en/support/articles/000058575/technologies/intel-rapid-storage-technology-intel-rst.html

If you have further questions, just let me know.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Rapid Storage (IRST) Doesn't Show Notification On Error

HolyKnight — Wed, 28 Jun 2023 22:33:15 GMT

Yes, I comprehend. But the IRST app doesn't generate notifications, either:

I'm a Windows expert. For what reason did you change from Windows Forms or WPF to UWP? UWP is a completely inappropriate platform for system monitoring purposes. Why didn't you conduct a requirement analysis before taking that path?

The Intel® Optane Memory and Storage Management app is completely useless if it doesn't immediately warn about a degraded RAID whenever that event occurs. Loss of data in a RAID 1 configuration due to not being shown this important information is absolutely inacceptable. Monitoring RAID devices is the reason why this software is being installed in the first place.

Re:Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Thu, 29 Jun 2023 20:49:31 GMT

Hello HolyKnight,

Thanks for your response. Based on the investigation, this option should be available (see image attach).

For this option to work, you should have the latest Windows version and build, the Intel® Optane™ Memory and Storage Management tool installed, and the latest driver installed (the driver is provided by the computer manufacturer).

Tool: https://apps.microsoft.com/store/detail/intel%C2%AE-optane%E2%84%A2-memory-and-storage-management/9MZNG5HZWZ1T

Let me know if the behavior continues.

Best regards,

Deivid A.

Intel Customer Support Technician

Re: Rapid Storage (IRST) Doesn't Show Notification On Error

HolyKnight — Thu, 29 Jun 2023 23:37:42 GMT

Let's be honest: In my previous post I wrote that I'm a Microsoft expert … So, do you really suggest I didn't check this option before posting? I'm using the latest Windows and IRST version, of course. And I'm absolutely firm about what your software can do and what it cannot. But I'm appalled that you (Intel) actually did not implement a crucial, necessary feature; a core feature that people expect your software to deliver. And I'm appalled that you (Intel) have the chutzpah to publish a software like this, leaving customers/users in false believe they can rely on your essential software.

Re:Rapid Storage (IRST) Doesn't Show Notification On Error

Hugo_Intel — Fri, 30 Jun 2023 22:27:11 GMT

Hello HolyKnight

We apologize for the inconvenience and we know the notifications feature is important for you as such we will be glad to pass your feedback to the corresponding team to be taken into consideration.

As you mentioned starting with version 17.x and above software will not come with a notification area or tray icon to notify about failures. The notifications feature is now handled by the operating system and this will only work through Microsoft Notification Center. Messages will be displayed if the option within the Intel RST/Intel Optane console is enabled and Windows will take care of notifications.

Please try the following steps toe enabled notifications through the Windows Notifications Center:

1. Enable Notifications on Intel® Optane™ Memory and Storage Management:

Open the Intel® Optane™ Memory and Storage Management app.
Click Settings.
Under Notifications settings, click Change settings.
Enable Notifications.

2. Enable Notifications on Windows:

Click the Windows Start button and select the settings gear in the lower-left corner.
Click System.
Select Notifications & Actions.
Confirm the option Get notifications from apps and other senders is enabled.
Scroll down to see Get notifications from these senders, Show notifications from these apps, or similar, and enable notifications for Intel® Optane™ Memory and Storage Management.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:Rapid Storage (IRST) Doesn't Show Notification On Error

HolyKnight — Mon, 03 Jul 2023 23:04:24 GMT

Thank you for your valuable reply.

I'm not able to enable notifications on Intel® Optane™ Memory and Storage Management. That option is disabled:

Moreover, as you can see from a previous screenshot I posted, Intel® Optane™ Memory and Storage Management does not exist in the list of apps that send notifications.

Re:Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Tue, 04 Jul 2023 17:52:19 GMT

Hello HolyKnight,

Thanks for the information provided. I will check internally to confirm if there is something extra that we can do for you.

As soon as I have any information, I will get back to you.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Wed, 05 Jul 2023 17:20:41 GMT

Hello HolyKnight,

Thanks for your patience. In order to investigate this issue further, I will need a screenshot of the controller's drivers and the Tool version (see image attached).

Thanks for your comprehension.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Rapid Storage (IRST) Doesn't Show Notification On Error

HolyKnight — Thu, 06 Jul 2023 08:53:12 GMT

Hello Deivid,

thank you for your reply. I'm using the following version of IRST:

Trying to install any other IRST version over this version, the downloaded IRST installer claims that I'm "already using the latest or even a newer version. […] Aborting installation."

Re:Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Thu, 06 Jul 2023 19:48:08 GMT

Hello HolyKnight,

Thanks for the picture sent. Can you add a picture of the Intel® Rapid Storage Technology (Intel® RST) version from the Intel® RST Tool as well?

Thanks for your comprehension.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Rapid Storage (IRST) Doesn't Show Notification On Error

HolyKnight — Fri, 07 Jul 2023 08:05:08 GMT

Hello Deivid,

I'm sure you can imagine that I'm not able to let my main machine stay stale while we are having this discussion.

I backed up all the files that still were accessible, cleared all the drives and had them replaced with new, empty drives. Yesterday, my machine came back, I installed a temporary Windows 10 installation and I'm now rewriting all the 6 TB of data back to my machine.

When the backup is done, I will install this version of IRST only once more to provide you with the requested information. This will be the last time I will be able to answer any questions regarding this IRST version, so please request all information you need now. After I provide you with that information, I am going to install the final Windows 10x64 installation to my machine next week, and then, I will not install that buggy version of IRST anymore.

Regards,

HolyKnight

Re:Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Fri, 07 Jul 2023 19:43:39 GMT

Hello HolyKnight,

Thanks for your response. I do understand the situation, for now, I will only need the picture of the Intel® Rapid Storage Technology (Intel® RST) version from the Intel® RST Tool.

Thanks for your comprehension.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Rapid Storage (IRST) Doesn't Show Notification On Error

HolyKnight — Sat, 08 Jul 2023 15:54:59 GMT

I just re-installed Windows 10x64 Enterprise 22H2 and re-installed IRST.

So, now here is the screenshot you requested:

In regard to the drivers, I guess you are looking for something like this:

My mainboard is an Asus X99-E WS.

Re:Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Mon, 10 Jul 2023 18:46:47 GMT

Hello HolyKnight,

Thanks for the information provided. I will continue with the investigation and will get back to you as soon as possible.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Tue, 11 Jul 2023 15:37:20 GMT

Hello HolyKnight,

Thanks for your patience. Before I continue further, I would like you to try the latest version of the Intel® Optane™ Memory and Storage Management.

Tool: https://apps.microsoft.com/store/detail/intel%C2%AE-optane%E2%84%A2-memory-and-storage-management/9MZNG5HZWZ1T?hl=en-us&gl=us&activetab=pivot%3Aoverviewtab

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Rapid Storage (IRST) Doesn't Show Notification On Error

HolyKnight — Fri, 14 Jul 2023 01:50:12 GMT

Hello Deivid,

as you've read from my pervious postings, I just installed the latest version last week.

Caused by the malfunctioning of the IRST tool I lost 2 weeks of precious working time and I will lose three more weeks for restoring all my damaged virtual machines. Where can I claim my damages at Intel when I'm residing in Germany? Please provide me with the postal address.

Thank you.

Re:Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Fri, 14 Jul 2023 19:42:38 GMT

Hello HolyKnight,

I am sorry for the inconvenience. I will check internally to confirm the information, I will get back to you as soon as possible.

Thanks for your comprehension.

Regards,

Deivid A.

Intel Customer Support Technician

Re:Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Fri, 14 Jul 2023 22:44:12 GMT

Hello HolyKnight,

Thanks for your time. Unfortunately, Intel does not provide any kind of compensation. However, if you would like to express your dissatisfaction you can send a letter to us.

I will send you the address to the e-mail address associated with your community profile. Let me know if you would like to close this thread.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Rapid Storage (IRST) Doesn't Show Notification On Error

DeividA_Intel — Mon, 17 Jul 2023 17:33:38 GMT

Hello HolyKnight,

Thanks for your time and comprehension. You mentioned that you have the latest Intel® Rapid Storage Technology (Intel® RST) version, however, from the pictures that you shared, you have installed version 18.30.1.1138 and the latest version is 19.5.2.1049.

Please make sure that you have version 19.5.2.1049 installed since this is the latest version of the tool (you can see it in the image attached).

For any help, just let me know.

Regards,

Deivid A.

Intel Customer Support Technician