topic what is wrong with Intel RST VMD Managed Controller 09AB in Rapid Storage Technology

what is wrong with Intel RST VMD Managed Controller 09AB

simonwell — Sun, 03 Sep 2023 03:58:00 GMT

某个设备已报告“不正常”状态。详细信息: 设备 Intel RST VMD Managed Controller 09AB 报告一个错误状态值。解决该问题之前，此设备将不可用。此设备的即插即用 ID 为 PCI\VEN_8086&DEV_09AB&SUBSYS_00000000&REV_00\3&11583659&0&30。

Re: what is wrong with Intel RST VMD Managed Controller 09AB

VaishnaviV_Intel — Mon, 04 Sep 2023 05:44:09 GMT

Hi,

Thank you for posting your question. We only provide support in English. I have translated your question.

A device has reported an Unhealthy status. More information: Device Intel RST VMD Managed Controller 09AB reported an error status value. This device will not be available until the issue is resolved. The Plug and Play ID for this device is pci\ven_8086&dev_09ab&subsys_00000000&rev_00\3&11583659&0&30.

Does this reflect your question correctly?

Thanks & Regards,

Vankudothu Vaishnavi.

Re: what is wrong with Intel RST VMD Managed Controller 09AB

simonwell — Tue, 05 Sep 2023 07:06:44 GMT

yes，your translation is correct.

Re:what is wrong with Intel RST VMD Managed Controller 09AB

Jocelyn_Intel — Tue, 05 Sep 2023 20:58:01 GMT

Hello, @simonwell

Thank you for posting on the Intel® communities. I will gladly assist you here.

Did you make sure you have the latest Intel® RST driver provided by your System Manufacturer?

Can you please attach a screenshot of the tool showing this error?

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:what is wrong with Intel RST VMD Managed Controller 09AB

simonwell — Wed, 06 Sep 2023 03:16:12 GMT

Thank you for your assist. I'm sure I have installed the latsest driver provided by DELL。

And attached screenshot:

Re:what is wrong with Intel RST VMD Managed Controller 09AB

Jocelyn_Intel — Wed, 06 Sep 2023 15:45:07 GMT

Hello, @simonwell

Thank you for the information provided.

Please attach a screenshot of our tool Intel® Rapid Storage Technology (Intel® RST) to check on the status:

Intel® Optane™ Memory and Storage Management

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:what is wrong with Intel RST VMD Managed Controller 09AB

simonwell — Thu, 07 Sep 2023 03:39:57 GMT

The following screenshot is about tool Intel® Rapid Storage Technology (Intel® RST) installde in my computer which is display in chinese. I can't translate closely in english. The rough meaning is there is no optane memory bank in my computer.

Re:what is wrong with Intel RST VMD Managed Controller 09AB

Jocelyn_Intel — Thu, 07 Sep 2023 14:51:34 GMT

Hello, @simonwell

Thank you for the screenshot and the translation of it.

Do you have Optane memory installed physically? Does your board support it?

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:what is wrong with Intel RST VMD Managed Controller 09AB

simonwell — Fri, 08 Sep 2023 04:33:46 GMT

No,I haven't Optane memory installed physically. And DELl Support Technician confirm that my board doesn't support this technology.

Guess,whether Intel official driver source code has an error?

Re:what is wrong with Intel RST VMD Managed Controller 09AB

Jocelyn_Intel — Fri, 08 Sep 2023 16:13:34 GMT

Hello, @simonwell

Thank you for your confirmation on this.

The Intel® RST Tool gives you that message because you don't have Optane memory installed.

Regarding the status Unknown you have with this controller, it can be related to the driver or an issue in the port itself. In both cases, you need to contact your System Manufacturer for further assistance.

Best regards,

Jocelyn M.

Intel Customer Support Technician.

Re: Re:what is wrong with Intel RST VMD Managed Controller 09AB

simonwell — Fri, 08 Sep 2023 23:16:03 GMT

ok，I‘ll contact my dell technician again to figue out how to solve the problem.

Re:what is wrong with Intel RST VMD Managed Controller 09AB

Jocelyn_Intel — Mon, 11 Sep 2023 13:13:31 GMT

Hello, @simonwell

Thank you for your reply, We really hope this issue can be solved soon.

This thread will no longer be monitored, but if you need further assistance with other matters, feel free to contact us and submit a new post.

Have a nice day.

Best regards,

Jocelyn M.

Intel Customer Support Technician.