topic Re: Re:Intel RST VMD Managed Controller 09AB in Rapid Storage Technology

Intel RST VMD Managed Controller 09AB

Gibby — Wed, 06 Sep 2023 21:22:03 GMT

Have a Dell laptop computer with a windows 11 operating system. The Intel RST VMD Managed Controller 09AB device in my Laptop is not functioning.

Re:Intel RST VMD Managed Controller 09AB

BrusC_Intel — Tue, 12 Sep 2023 20:00:08 GMT

Hello, Gibby.

Thank you for posting on the Intel Community Support forum.

I received your thread regarding this particular driver not working properly, and I will be reviewing this with you.

Please let me know the following:

1. What is the version of the driver being used?

2. Have you tried reviewing this with the laptop manufacturer?

3. Can you share a complete system report using Intel SSU?

- Download: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?

- Guide: https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

I will follow up on September 15th in case additional time is required.

Regards,

Bruce C.

Intel Customer Support Technician

Re: Re:Intel RST VMD Managed Controller 09AB

Gibby — Tue, 12 Sep 2023 20:20:26 GMT

Version: 19.2.0.1003

Re:Intel RST VMD Managed Controller 09AB

BrusC_Intel — Tue, 12 Sep 2023 20:43:57 GMT

Hello, Gibby.

Thank you for the quick response.

After confirming this is not related to VROC based on that version, I will move your thread to the dedicated Intel RST community section, and one of my colleagues will contact you back as soon as possible.

Best regards,

Bruce C.

Intel Customer Support Technician

Re: Re:Intel RST VMD Managed Controller 09AB

Gibby — Tue, 12 Sep 2023 20:48:41 GMT

Thank you

Re:Intel RST VMD Managed Controller 09AB

Jose_Intel — Wed, 13 Sep 2023 16:07:50 GMT

Hello @Gibby

Thank you for posting on the Intel️® communities.

Was it working before? Do you see any error message? Please share screenshots.

In order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

Re: Intel RST VMD Managed Controller 09AB

Gibby — Thu, 14 Sep 2023 20:58:23 GMT

The device never worked. Error Message:

A device has reported a "Not OK" status.

The device, Intel RST VMD Managed Controller 09AB, is reporting a bad status value. This device will not be available until the issue is resolved. The Plug and Play ID for this device is

PCI\VEN_8086&DEV_09AB&SUBSYS_00000000&REV_00\3&1158365980830

Re: Re:Intel RST VMD Managed Controller 09AB

Gibby — Fri, 15 Sep 2023 14:33:54 GMT

Attached is the report from the Intel System Support Utility for Windows.

Re:Intel RST VMD Managed Controller 09AB

Jose_Intel — Fri, 15 Sep 2023 15:12:41 GMT

Hello Gibby

Thank you for your reply.

I noticed that the BIOS is not up to date, please download it from here 1.16.1.

We have a complete guide on How to Enable Intel® VMD Capable Platforms for RAID or Intel® Optane™ Memory Configuration with the Intel® RST Driver, please follow the steps and let me know if that resolved the issue.

Best regards,

Jose B.

Intel Customer Support Technician

Re:Intel RST VMD Managed Controller 09AB

Jose_Intel — Mon, 18 Sep 2023 17:49:24 GMT

Hello Gibby

We hope you are doing fine.

Were you able to follow the previous steps?

Let us know if you still need assistance.

Best regards,

Jose B.

Intel Customer Support Technician

Re: Re:Intel RST VMD Managed Controller 09AB

Gibby — Mon, 18 Sep 2023 20:24:40 GMT

The information regarding downloading the Drivers, indicated they are not compatible with my 12th generation i7 processor.

Re:Intel RST VMD Managed Controller 09AB

Jose_Intel — Tue, 19 Sep 2023 14:30:15 GMT

Hello Gibby

We hope you are having a nice day.

Intel recommends that end users utilize driver updates provided by their system manufacturer/provider or via Windows* Update to eliminate the potential impact caused by loading non-customized drivers.

System manufacturers regularly customize Intel generic drivers to meet the needs of their specific system design. In such cases, use of the Intel generic driver update is not recommended.

However, you can try our generic driver Intel® Rapid Storage Technology Driver Installation Software with Intel® Optane™ Memory (11th up to 13th Gen Platforms) which, based on the Readme file, supports the 12th generation of Intel Processors.

Best regards,

Jose B.

Intel Customer Support Technician

Re:Intel RST VMD Managed Controller 09AB

Jose_Intel — Fri, 22 Sep 2023 15:06:16 GMT

Hello Gibby

We hope you are doing fine.

Were you able to check the previous post?

Let us if you were able to install the driver or if you still need assistance.

Best regards,

Jose B.

Intel Customer Support Technician

Re:Intel RST VMD Managed Controller 09AB

Jose_Intel — Wed, 27 Sep 2023 14:07:14 GMT

Hello Gibby

We hope you are having a nice day.

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jose B.

Intel Customer Support Technician.

Re: Intel RST VMD Managed Controller 09AB

Michelle13 — Thu, 19 Dec 2024 03:25:52 GMT

Hi,

I am having the same issue on my Dell Laptop.

Got to Step 4. Uninstalled, scanned, and no errors. Restarted and the Controller came back. Rescanned on the performance monitor and same error.