topic Re:Intel RST VMD Managed Controller 09AB in Rapid Storage Technology

Intel RST VMD Managed Controller 09AB

DarenS03 — Tue, 04 Feb 2025 04:19:33 GMT

I'm a Acer laptop user with windows 11 OS, when I generate the performance report it show this problem. Then I went to check in device manager, it show 'no driver installed' but in driver page it has the details. May I know what's problem with this?

Below is the picture of the performance report, device manager and also the SSU report.

Re:Intel RST VMD Managed Controller 09AB

DeancR_Intel — Wed, 05 Feb 2025 06:42:05 GMT

Hi DarenS03,

Thank you for posting in the Community!

I appreciate your effort for providing this information. Please share more details about the issue so I can assist you effectively.

When did this issue occurred?

Did you do recent changes with the system?

Have you performed other troubleshooting steps?

Make sure the Intel RST driver is up to date. Contact your System Manufacturer or check in their website for the proper driver. Product Support - Nitro ANV15-51 | Acer Malaysia.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Intel RST VMD Managed Controller 09AB

DarenS03 — Sun, 09 Feb 2025 04:23:01 GMT

I'm sorry for my late reply,
1. I'm not sure about this, I bought my laptop for one year and that was my first time do the checking

2.nope

3.nope

Re:Intel RST VMD Managed Controller 09AB

DeancR_Intel — Mon, 10 Feb 2025 01:29:32 GMT

Hi DarenS03,

Thank you for getting back to me. I would like to clarify if you're using any RAID configuration on your system.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Intel RST VMD Managed Controller 09AB

DarenS03 — Tue, 11 Feb 2025 14:10:03 GMT

I‘m sorry I don't know what RAID is, and how can I know my laptop is using the RAID configuration?

Re:Intel RST VMD Managed Controller 09AB

DeancR_Intel — Wed, 12 Feb 2025 06:36:14 GMT

Hi DarenS03,

Since you're not using any RAID configuration, I would highly suggest that you contact Acer for this to find the appropriate driver for your system Product Support - Nitro ANV15-51 | Acer Malaysia as this maybe also a software issue.

I will be closing this inquiry as you will contact your system manufacturer for further assistance. Thank you for your understanding.

Best regards,

Dean R.

Intel Customer Support Technician