topic Re: RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3 in Rapid Storage Technology

RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

PaulN — Thu, 14 Aug 2025 10:00:42 GMT

Asrock z790 RS Pro + 13th Gen i3 13100

2x WD NVME in raid 1

Raid Drivers tested (SetupRST) = 18.7.6.1010 / 19.5.7.1058 (From Asrock) / 19.5.8.1059.2

Windows 11 pro 24H2

Memory = Crucial (64GB)

Intel Rapid Storage Technology Application - opens fine and works with no VHD (from a file) mounted.

As soon as a VHD is mounted the App fails to open with either 0xA0080000 or 0xA00906B3 errors ( tested with VHD file on raid and none raid sata ACHI drive )

I have tried uninstall and reinstall and the following links

https://www.intel.com/content/www/us/en/support/articles/000056936/memory-and-storage/intel-optane-memory.html

Re:RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Fri, 15 Aug 2025 08:08:29 GMT

Hi PaulN,

Thank you for reaching out regarding the issues you're experiencing with the Intel Rapid Storage Technology (Intel RST) application. I understand how disruptive these errors can be, especially when working with VHD files, and I'm here to assist you in resolving this matter.

To better understand the situation, could you please provide some additional information?

Have you tried any other troubleshooting steps besides uninstalling and reinstalling the application? If so, please let me know what you've attempted.
Was the Intel RST application working correctly before, and if so, when did the issue first start occurring?
Can you recall any changes or updates made to your system around the time the issue began?

For faster communication and assistance, I am available for a phone call. Please let me know a convenient time for you, and I'll ensure we connect promptly to discuss the issue further.

Thank you for your cooperation and understanding. If you have any questions or need further assistance, please feel free to reach out.

Best regards,

Dean R.

Intel Customer Support Technician

Re: RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

PaulN — Fri, 15 Aug 2025 10:42:05 GMT

Thank you for reply

The PC was only built this week. So no changes to note.

I have updated Bios.

I have tried restarting the service but it fails to start while the VDH is mounted.

I have moved the VHD to a none raid drive.

The VHD is bitlocked , so have tried with and without passkey - but it fails to open as soon as its mounted.

The management app works perfectly until a VHD is mounted once mounted it will not open.

Once the VHD is unmounted the management app does not work until the PC is rebooted and works perfect until the VHD is mounted again.

Edit 1

Just did a bit more playing

1 - Once the VHD is unmounted and the Intel Storage Middleware Service is restarted the management app opens.

2 - If the management app is open and visible when the VHD is mounted the app works !!

It looks like mounting a VHD terminates the Intel Middleware Service If the app is not open.

Event ID 7034 "The Intel(R) Storage Middleware Service service terminated unexpectedly. It has done this 2 time(s)"

Event ID 1000 "Faulting application name: RstMwService.exe, version: 19.5.8.1059, time stamp: 0x671f95b1
Faulting module name: RstMwService.exe, version: 19.5.8.1059, time stamp: 0x671f95b1
Exception code: 0xc0000005
Fault offset: 0x00000000000c0979
Faulting process id: 0x644
Faulting application start time: 0x1DC0DCA9D25F6CC
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\iastorvd.inf_amd64_26762f36e1e243e8\RstMwService.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iastorvd.inf_amd64_26762f36e1e243e8\RstMwService.exe
Report Id: b05414f7-62d0-4e1e-98f9-5a2af5156129
Faulting package full name:
Faulting package-relative application ID: "

Edit 2

"2 - If the management app is open and visible when the VHD is mounted the app works !!"

I could not replicate it working on another 2 reboots

Regards Paul

Re:RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Mon, 18 Aug 2025 07:22:07 GMT

Hi PaulN,

Thank you for providing detailed information about the issues you're experiencing with the Intel Rapid Storage Technology (Intel RST) application. I understand how challenging it can be to deal with these errors, especially when working with VHD files, and I'm here to assist you in resolving this matter.

Based on your observations, it seems that mounting a VHD terminates the Intel Middleware Service, causing the management app to fail. I appreciate your efforts in troubleshooting and sharing the event logs, which provide valuable insights into the issue.

I am currently checking internally to gather more information and potential solutions for this problem. I will get back to you as soon as more information becomes available. Your patience and cooperation are greatly appreciated.

If you have any questions or need further assistance in the meantime, please feel free to reach out. Thank you for your understanding and support.

Best regards,

Dean R.

Intel Customer Support Technician

Re:RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Wed, 20 Aug 2025 05:53:36 GMT

Hi PaulN,

Thank you for reaching out regarding the issues you're experiencing with Intel Rapid Storage Technology (RST) and the VHD file. To better assist you, I would appreciate some clarification on your system setup and objectives.

Could you please clarify how your system is configured? Specifically, is the Intel RST installed on the host operating system or within a guest operating system?

Host Operating System: This is the primary operating system running directly on your computer's hardware. It manages the system's resources and provides the environment for applications to run. Intel RST typically operates within the host OS to manage physical drives and storage configurations.

Guest Operating System: This is an OS running within a virtual machine (VM) on top of the host OS. It operates independently and can have its own applications and settings. If Intel RST is installed in a guest OS, it may have different capabilities or limitations compared to being installed on the host OS.

What is your goal with the VHD file being used with Intel RST? Are you using it to help manage VHDs on your system, or is your intention to use the Intel RST application to manage your drives as a whole?

Your cooperation is greatly appreciated, and understanding these details will help us provide more targeted support. If you have any questions or need further assistance, please feel free to reach out.

Thank you for your understanding and support.

Best regards,

Dean R.

Intel Customer Support Technician

Re: RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

PaulN — Wed, 20 Aug 2025 08:34:25 GMT

Intel RST installed on 2 1TB NVME drives raid 1

This has the OS ( Win 11 Pro ) on the "C" and a data drive "D" neither are bitlocked.

The VHD is a 8GB bitlocked file that when mounted with windows disk manager and becomes drive "B" ( Management crashes after this is mounted ) and contains some sensitive work data. (Not attached to a VM)

I have 4 Sata data Drives that are configured as SATA

VM software is installed (Virtual Box) but not running at startup ( One VM with Linux mint on a .VDI drive )

Regards Paul

Re:RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Thu, 21 Aug 2025 07:45:58 GMT

Hi PaulN,

Thank you for your patience and for providing detailed information about your system setup and the issues you're experiencing with Intel Rapid Storage Technology (RST) and the VHD file. I understand how important it is to resolve this matter, especially given the sensitive nature of the data involved.

I will be checking further internally to gather more information and potential solutions for this problem. I will get back to you as soon as more information becomes available. Your cooperation and understanding are greatly appreciated.

If you have any questions or need further assistance in the meantime, please feel free to reach out.

Best regards,

Dean R.

Intel Customer Support Technician

Re:RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Mon, 25 Aug 2025 01:15:59 GMT

Hi PaulN,

Thank you for your patience as I work to address the issue you've raised. I have attempted to recreate the problem you described, but I need your assistance to better understand the mounting process you used.

Based on my tests, creating a VHD in Disk Manager does not show the issue. To further investigate and accurately recreate the problem, could you please provide detailed instructions on how you are mounting the VHD? Any specific steps or settings you use would be helpful.

See photo for your reference:

Your cooperation in providing this information is greatly appreciated, and it will help us assist you more effectively.

Best regards,

Dean R.

Intel Customer Support Technician

Re: Re:RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

PaulN — Mon, 25 Aug 2025 08:50:09 GMT

I can mount the VHD with either Disk Manager or "mount" from right click in Explorer both have the same effect.

If the Management window is open it will crash when I click on something inside it. If its not open then it will not open.

The Intel Storage Middleware Service stops (terminates) and will not start until the VHD in unmounted.

This happens in remote desktop and directly on PC.

From Event Viewer I get the following Application error :-

------------------------------------------------------------------------------------------

Faulting application name: RstHSA.Wpf.exe, version: 1.0.0.0, time stamp: 0x67d981ee
Faulting module name: KERNELBASE.dll, version: 10.0.26100.4946, time stamp: 0x723bcf0f
Exception code: 0xe0434352
Fault offset: 0x00000000000c7f7a
Faulting process id: 0x3084
Faulting application start time: 0x1DC15982E4207B4
Faulting application path: C:\Program Files\WindowsApps\AppUp.IntelOptaneMemoryandStorageManagement_20.0.1021.0_x64__8j3eq9eme6ctt\RstHSA.Wpf\RstHSA.Wpf.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: fdfdf5da-8ebf-440c-b7ca-683ffc3e56d5
Faulting package full name: AppUp.IntelOptaneMemoryandStorageManagement_20.0.1021.0_x64__8j3eq9eme6ctt
Faulting package-relative application ID: App

---------------------------------------------------------------------------------------------------------

I also get the following .NET Runtime error ( Note I have uninstalled all previous versions ( core runtime 3.1.32 / framework 1.1 /ASP.Net core 7.0.20/ Desktop Runtime 8.0.19 (x64) / Desktop Runtime 7.0.20 (x64) and installed Desktop Runtime 9.0.8 (x64)

As I thought it may be .NET related :-

----------------------------------------------------------------------------------------------------------

Application: RstHSA.Wpf.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
at RstHsaMwRpcClientClr.RpcEventClient.CloseEvents()
at RstHsaMwRpcClientClr.RpcEventClient.~RpcEventClient()
at RstHsaMwRpcClientClr.RpcEventClient.Dispose()
at RST.Event.RstEventWorker.Dispose(Boolean)

Exception Info: RST.Types.RstDataException
at RST.Event.RstEventWorker.Dispose(Boolean)
at RST.Event.RstEventWorker.Dispose()
at Autofac.Core.Disposer.Dispose(Boolean)
at Autofac.Util.Disposable.Dispose()
at Autofac.Core.Lifetime.LifetimeScope.Dispose(Boolean)
at Autofac.Util.Disposable.Dispose()
at Autofac.Core.Container.Dispose(Boolean)
at Autofac.Util.Disposable.Dispose()
at RstHSA.Wpf.App.OnExit(System.Windows.ExitEventArgs)
at System.Windows.Application.DoShutdown()
at System.Windows.Application.ShutdownImpl()
at System.Windows.Application.ShutdownCallback(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at RstHSA.Wpf.App.Main()

-----------------------------------------------------------------------------------------------------

To get the above I have the management app open / mount VHD / press rescan ( app crash ) then close

Note this is below the application entry and has same time stamp.

I am sorry but I can not see the picture you posted (In Firefox Brave or Edge )

Thank you for looking at this

Regards Paul

Re:RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Tue, 26 Aug 2025 07:04:29 GMT

Hi PaulN,

Thank you for providing the detailed error logs and additional information about the issue you're experiencing with Intel Rapid Storage Technology (RST) and VHD mounting. I appreciate your thorough documentation of the problem, including the specific error messages from Event Viewer and the .NET Runtime errors.

Based on the comprehensive information you've provided, including the detailed error logs showing the RstHSA.Wpf.exe application crashes and the Intel Storage Middleware Service termination, I can see this is a complex interaction issue between the RST application and VHD mounting functionality.

I will be checking this matter further internally with our engineering teams to investigate this specific compatibility issue. The detailed error logs and your systematic testing approach will be invaluable for our technical teams to analyze and develop a solution.

I will get back to you as soon as more information becomes available. Your patience and cooperation are greatly appreciated as we work to resolve this matter.

If you have any questions or need further assistance in the meantime, please feel free to reach out.

Best regards,

Dean R.

Intel Customer Support Technician

Re: RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Fri, 29 Aug 2025 06:01:10 GMT

Hi PaulN,

Thank you for your patience during our investigation of the Intel RST and VHD mounting issue you reported.

I'm pleased to inform you that we have successfully recreated the issue you described with Intel RST and mounting VHDs. This is an important step in our troubleshooting process as it confirms the problem and allows us to investigate further.

I will provide you with an update on the progress of the investigation as soon as possible. Your detailed reporting of this issue has been invaluable in helping us reproduce and understand the problem.

Thank you for your continued patience and cooperation as we work toward a resolution.

Best regards,

Dean R.

Intel Customer Support Technician

Re: RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

PaulN — Fri, 29 Aug 2025 08:22:20 GMT

Thank you for looking at this

Paul

Re:RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Mon, 08 Sep 2025 06:05:53 GMT

Hi PaulN,

Thank you for contacting Intel support regarding the Intel Rapid Storage Technology (RST) application crashes you're experiencing when mounting VHD files on your ASRock Z790 RS Pro system with 13th Gen i3-13100.

I can see that you've performed extensive troubleshooting, including testing multiple RST driver versions, BIOS updates, and various VHD mounting scenarios. Your detailed documentation of the issue, including the Intel Storage Middleware Service termination and the specific crash patterns, is very helpful for our analysis.

To help resolve this RST application crash issue, please try the following steps:

Service Restart:

Open the Windows "Services" application (you can search for "Services" in the Start menu or run services.msc)
Locate the "RstMwRpc" service in the list
Right-click on the service and select "Restart"
Test VHD mounting again to see if the issue persists

Driver Reinstallation (if issue continues): If the service restart doesn't resolve the problem:

Reinstall the latest RST driver version 20.X (if available for your system)
Consider reinstalling the HSA (Hardware Support Application) if needed
Ensure a clean installation by using the proper uninstall process before reinstalling

After completing these steps, please test VHD mounting again using both Windows Disk Manager and Explorer right-click methods to confirm if the RST application crash still occurs.

Please let me know the results of these troubleshooting steps, and I'll provide additional assistance if the issue persists.

Best regards,

Dean R.

Intel Customer Support Technician

Re: RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

PaulN — Mon, 08 Sep 2025 21:46:04 GMT

I am away until Saturday and can not do what you ask till I am back will report back then.

Regards Paul

Re: RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Tue, 09 Sep 2025 22:28:19 GMT

Hi Paul,

Thank you for letting me know about your travel schedule. No problem at all - please take your time and test the troubleshooting steps when you return on Saturday.

Just to recap what we'd like you to try when you're back:

Service Restart:

Open Windows "Services" application (search for "Services" or run services.msc)

Locate the "RstMwRpc" service
Right-click and select "Restart"
Test VHD mounting to see if the issue persists

Driver Reinstallation (if needed): If the service restart doesn't resolve the issue:

Reinstall the latest RST driver version 20.X (if available)
Consider reinstalling the HSA (Hardware Support Application)
Ensure clean installation by properly uninstalling before reinstalling

Please test VHD mounting using both Windows Disk Manager and Explorer right-click methods after each step.

I'll be here when you return to assist with any questions or if the issue persists. Have a safe trip, and we'll continue troubleshooting once you're back.

Best regards,

Dean R.

Intel Customer Support Technician

Re:RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Wed, 10 Sep 2025 22:36:02 GMT

Hi Paul,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

Re: RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

PaulN — Thu, 11 Sep 2025 06:20:14 GMT

Not yet I will be back at the PC tomorrow as I am on holiday ATM.

Please don't close this thread yet.

Paul

Re: RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Fri, 12 Sep 2025 06:12:22 GMT

Hi Paul,

Thank you for getting back to me, I appreciate your prompt response and understand that gathering the requested information can take time. Please take all the time you need.

If any questions arise or additional assistance is needed in the interim, feel free to reach out.

Wishing you a smooth process, and I look forward to your follow-up.

Best regards,

Dean R.

Intel Customer Support Technician

Re: RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

PaulN — Fri, 12 Sep 2025 08:35:23 GMT

RstMwRpc" service I assume is the Intel(R) Storage Middleware Service called RstMwService.exe.

From Disk Manager:-
With the VHD detached it will start and stop/restart.
With the VHD attached ( and RstMwService.exe running ) the service stays running until management app is open then it closes.
With the VHD attached the severice will not restart after being stopped "error 1067: The process terminated unexpectedly".
With the VHD detached and the service stopped opening the managment app will not open "Error Code: 0xA00906B3"
Restarting the service and then opening the management app works as normal with the VHD detached.
Opening the management app then attaching the VHD works until the "Rescan" button is pressed "Error Code: 0xA0080000" Same code when app is closed.

From Explore right click mount
With the VHD Mounted ( and RstMwService.exe running ) the service stays running until management app is open then it closes (App error 0xA0080000)
With the VHD Mounted the severice will not restart after being stopped "error 1067: The process terminated unexpectedly".
Restarting the service and then opening the management app works as normal with the VHD detached
Opening the management app then mounting the VHD works until the "Rescan" button is pressed "Error Code: 0xA0080000" Same code when app is closed

Latest drivers for 13th Gen I can find are 19.5.8.1059.2 these have been tested and are in use ATM. (see 1st post)

1- I have tried using Intel® Driver & Support Assistant (Intel® DSA)
"No supported driver or software updates are available for your system."

2- Latest drivers for 13th Gen I can find are 19.5.8.1059.2 these have been tested and are in use ATM. (see 1st post) Do you have a beta for 20.x ?

3- "Ensure clean installation by properly uninstalling before reinstalling"- this has been done ( uninstall/reboot/install) unless you have another tool to wipe the drivers.

Paul

Re:RST Management will not open if a VHD is mounted Error Code 0xA0080000 and 0xA00906B3

DeancR_Intel — Sun, 14 Sep 2025 22:43:33 GMT

Hi Paul,

Thank you for your detailed testing and comprehensive feedback on the troubleshooting steps. Your systematic approach to documenting the behavior with both Disk Manager and Explorer right-click mounting methods is extremely helpful.

I can see from your testing that:

The Intel Storage Middleware Service (RstMwService.exe) consistently terminates when the RST Management app interacts with mounted VHDs
The service cannot restart while VHDs are attached (Error 1067)
The issue occurs regardless of mounting method (Disk Manager vs Explorer)
You're already using the latest available RST drivers (19.5.8.1059.2) for 13th Gen

Your observation that the management app works until the "Rescan" button is pressed is particularly valuable information, as it pinpoints the exact interaction causing the service termination.

Given the consistent reproduction of this issue and the comprehensive testing you've completed, I need to conduct a more detailed internal investigation into this RST and VHD compatibility problem. The specific error patterns you've documented (0xA0080000, 0xA00906B3, and service termination) indicate a deeper compatibility issue that requires specialized analysis.

I will be checking this matter further internally with our engineering teams and will get back to you with an update as soon as more information becomes available.

Thank you for your exceptional patience and thorough documentation throughout this investigation process.

Best regards,

Dean R.

Intel Customer Support Technician