topic Re: Single Sign-On Error in Rapid Storage Technology

Single Sign-On Error

SC913 — Thu, 15 Jun 2023 23:11:49 GMT

Trying to open a support ticket. I was directed to a web page by an Intel service tech (who can't help me with my problem). After setting up a new account. I click the button for a new service ticket and am taken to page labeled salesforce with the message "

Single Sign-On Error - We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

Of course as an individual, I have no Salesforce admin.

Any Idea how I can get past this open a new ticket?

Re:Single Sign-On Error

DeividA_Intel — Fri, 16 Jun 2023 19:35:58 GMT

Hello SC913,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with opening a support ticket.

In order to better assist you, please provide the following:

1. What is the link that you are using to open the ticket?

2. What was the issue that you originally had?

3. Was the issue related to the Intel® Rapid Storage Technology (Intel® RST)?

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Single Sign-On Error

SC913 — Fri, 16 Jun 2023 22:16:26 GMT

Here is the link:

supporttickets.intel.com/s/?language=en_US

After a second or two it sends me to this page with the error message

supporttickets.intel.com/_nc_external/identity/saml/SamlError?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+INVALID_CROSS_REFERENCE_KEY%2C+Cannot+create+a+portal+user+without+contact%3A+%5BContactId%5D

The issue is described in a separate post here and it is related to Intel® Rapid Storage Technology (Intel® RST)?

Re: Single Sign-On Error

Rittick_Sinha_Roy — Sat, 17 Jun 2023 07:03:17 GMT

Hey,
Did you manage to find a solution for this?

Re: Single Sign-On Error

SAMMAMMA12344 — Sat, 17 Jun 2023 14:47:06 GMT

I am facing same issue plz guide

Re:Single Sign-On Error

DeividA_Intel — Tue, 20 Jun 2023 16:45:33 GMT

Hello SC913,

Thanks for your response. We do appreciate your report, we are working on a fix for this issue with the website. However, I recommend you call us so we can have a better view of this issue and provide you with further support.

You can use the following link to know the phone number that you need to use based on your location:

https://www.intel.com/content/www/us/en/support/topics/support-phone-list.html

Please keep in mind that this thread will no longer be monitored by Intel.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Single Sign-On Error

SC913 — Tue, 20 Jun 2023 17:08:06 GMT

Seriously?

That's how I got here. By calling an Intel support number. The person who I finally reached directed me to the link that resulted in the posted error message.

Intel... you need to do better!

Re: Single Sign-On Error

Oli_S — Wed, 21 Jun 2023 15:14:43 GMT

Same issue, can't open a support ticket due to Salesforce Single Sign on error. Chatted with support days before, no solution yet.

New way of support...block ticket portal so users can't open tickets

Re: Single Sign-On Error

BackAlleyeBuddy — Sun, 08 Feb 2026 21:40:37 GMT

Anyone found a fix yet?

Just created an account to warranty my i9-13900K and cannot create a support request ticket due to this issue.

I just get sent straight to the same salesforce error page.

Thanks

Re: Single Sign-On Error

Xeon32 — Mon, 09 Feb 2026 02:17:56 GMT

I also just signed up to RMA my 13900k and received the same Salesforce error message as above.