https://community.intel.com/t5/Rapid-Storage-Technology/impossible-d-installer-optane-memory-and-storage-management/m-p/1747786#M14418 <P>Hello B-Val,</P><P>&nbsp;</P><P>Thank you for posting on Intel Community Forum.</P><P>&nbsp;</P><P>I understand that you are unable to install Intel Optane Memory and Storage Management version 20.0.1021.0. To help us investigate the issue further, could you please provide the following details:</P><UL><LI>What is the exact error message or behavior you observe during installation?</LI><LI>Are you upgrading from a previous version of Intel Optane software, or is this a fresh installation?</LI><LI>Is Intel Optane memory currently enabled in BIOS?</LI><LI>Have you recently made any BIOS or storage configuration changes?</LI><LI>Could you please share screenshots of the error message, if available?</LI><LI>Kindly generate and share the SSU (System Support Utility) report for your system.</LI></UL><P>&nbsp;</P><P>We will be glad to assist you further in troubleshooting this issue and work towards a resolution. You can refer to the below article of How to Install the Intel® Optane™ Memory and Storage Management Application for your reference:</P><P><A href="https://www.intel.com/content/www/us/en/support/articles/000056691/memory-and-storage/intel-optane-memory.html" rel="noopener noreferrer" target="_blank">https://www.intel.com/content/www/us/en/support/articles/000056691/memory-and-storage/intel-optane-…</A></P><P>&nbsp;</P><P>You can download the SSU tool from the link below:</P><P><A href="https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html" rel="noopener noreferrer" target="_blank">https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html</A></P><P>&nbsp;</P><P>Please ensure that the “Networking” option is unchecked while generating the SSU report.</P><P>&nbsp;</P><P>Feel free to reach out if you have any further questions. We will be glad to assist you further.</P><P>&nbsp;</P><P>Thank you for your patience and understanding.</P><P><BR /></P><P><BR /></P><P>Best Regards,</P><P>Ramgound</P><P>Intel Customer Support Technician</P><BR /> Wed, 13 May 2026 11:49:27 GMT Ramgound_Intel 2026-05-13T11:49:27Z https://community.intel.com/t5/Rapid-Storage-Technology/impossible-d-installer-optane-memory-and-storage-management/m-p/1747753#M14416 <P>Bonjour,</P><P>je n'arrive pas à installer Intel&nbsp;optane memory and storage management version 20.0.1021.0,</P><P>en passant via microsoft store c'est la version 18.x qui s'installe</P> Wed, 13 May 2026 05:47:29 GMT https://community.intel.com/t5/Rapid-Storage-Technology/impossible-d-installer-optane-memory-and-storage-management/m-p/1747753#M14416 B-Val 2026-05-13T05:47:29Z https://community.intel.com/t5/Rapid-Storage-Technology/impossible-d-installer-optane-memory-and-storage-management/m-p/1747786#M14418 <P>Hello B-Val,</P><P>&nbsp;</P><P>Thank you for posting on Intel Community Forum.</P><P>&nbsp;</P><P>I understand that you are unable to install Intel Optane Memory and Storage Management version 20.0.1021.0. To help us investigate the issue further, could you please provide the following details:</P><UL><LI>What is the exact error message or behavior you observe during installation?</LI><LI>Are you upgrading from a previous version of Intel Optane software, or is this a fresh installation?</LI><LI>Is Intel Optane memory currently enabled in BIOS?</LI><LI>Have you recently made any BIOS or storage configuration changes?</LI><LI>Could you please share screenshots of the error message, if available?</LI><LI>Kindly generate and share the SSU (System Support Utility) report for your system.</LI></UL><P>&nbsp;</P><P>We will be glad to assist you further in troubleshooting this issue and work towards a resolution. You can refer to the below article of How to Install the Intel® Optane™ Memory and Storage Management Application for your reference:</P><P><A href="https://www.intel.com/content/www/us/en/support/articles/000056691/memory-and-storage/intel-optane-memory.html" rel="noopener noreferrer" target="_blank">https://www.intel.com/content/www/us/en/support/articles/000056691/memory-and-storage/intel-optane-…</A></P><P>&nbsp;</P><P>You can download the SSU tool from the link below:</P><P><A href="https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html" rel="noopener noreferrer" target="_blank">https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html</A></P><P>&nbsp;</P><P>Please ensure that the “Networking” option is unchecked while generating the SSU report.</P><P>&nbsp;</P><P>Feel free to reach out if you have any further questions. We will be glad to assist you further.</P><P>&nbsp;</P><P>Thank you for your patience and understanding.</P><P><BR /></P><P><BR /></P><P>Best Regards,</P><P>Ramgound</P><P>Intel Customer Support Technician</P><BR /> Wed, 13 May 2026 11:49:27 GMT https://community.intel.com/t5/Rapid-Storage-Technology/impossible-d-installer-optane-memory-and-storage-management/m-p/1747786#M14418 Ramgound_Intel 2026-05-13T11:49:27Z