topic Re: Shutdown bug with Intel Raid drivers in Rapid Storage Technology

Shutdown bug with Intel Raid drivers

ACasa6 — Thu, 29 Jun 2017 15:24:10 GMT

Hi,

CPU: 3770k

Chipset: Z77

Storage: 1 ssd + 2 samsung hd103sj Raid 0

OS: Win 10 CU (the latest version)

I have this shutdown bug with the latest Intel Rapid Storage Technology drivers 14.8.14.1063: every time when i shutdown my computer the two hard disks in raid seem to wake up and spin up, then the pc completes the shutdown. In windows i have set the power option about the turn off hard disk timer to 0 (never turn off). I'm worried about this bug because i don't want to break the hard disks because of this spin up bug.

I read about this problem in another thread in this forum from 2013 ( ), but the problem still persist in 2017 latest drivers.

Also i had to disable the APM using the windows registry trick suggested in this forum because of another bug that makes the hard disks in raid 0 clicking sound: at least this is resolved.

Thanks for any useful help.

Bye

Re: Shutdown bug with Intel Raid drivers

idata — Thu, 29 Jun 2017 22:11:21 GMT

Hello Bubu00,

Thank you for contacting Intel Communities.

I am sorry to hear you are having issues with the Intel® RST.

Seems to me that this may be caused due to a compatibility issue between the chipset that your board has (Intel® Z77 Express Chipset), which is a 7 series chipset and the Intel® RST version you have installed.

The Intel® RST version you have supports Intel (R) 8, 9 and 100 Series Chipsets and it also supports Windows® 10.

On the other hand, the Intel® RST version 13.6.0.1002 is the one that is supported by the chipset your board has but is only supported on Windows 7*, 8, and 8.1.

In this case, I would recommend contacting your motherboard's manufacturer to see if they have any customized Intel® RST version that supports Windows® 10 and the Intel® Z77 Express Chipset.

I hope this helps.

Best Regards,

Juan V.

Re: Shutdown bug with Intel Raid drivers

ACasa6 — Thu, 29 Jun 2017 22:42:03 GMT

this is from your readme in the download section of 14.8.14.1063

Intel(R) Rapid Storage Technology Release is designed to provide

functionality for the following Storage Controllers:

- Intel(R) 9 Series Chipset Family SATA AHCI/RAID Controller

- Intel(R) 8 Series/C220 Series Chipset Family SATA AHCI/RAID Controller

- Intel(R) 7 Series/C216 Series Chipset Family SATA AHCI/RAID Controller

- Intel(R) C600 Series Chipset SATA AHCI Controller

anyway it's still unresolved from 2013 thread i linked, with people using different windows versions.

thanks

Re: Shutdown bug with Intel Raid drivers

idata — Fri, 30 Jun 2017 18:08:34 GMT

Hi Bubu00,

Please check the following .inf file:

https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-?product=55005 Intel® Rapid Storage Technology (Intel® RST) Version: 14.8.14.1063 (Previously Released) Date: 4/16/2017 > download the f6flpy-x64.zip (3rd download) > open the "iaAHCIC.inf" file > scroll down until you find "Localizable Strings", you will find all the supported chipsets for the Intel® RST version you have.

Best Regards,

Juan V.

Re: Shutdown bug with Intel Raid drivers

ACasa6 — Fri, 30 Jun 2017 18:50:52 GMT

the driver is iaStorA.sys, not iaAHCIC. Control the web page of the rst drivers and update it with the right informations instead of forcing users to check inside a inf file in the driver package. Please stop continuing this line of incompatible drivers/windows 10 when that's crearly not the case.

did you checked this link: ? The problem is the same and with different Windows versions.

I need a solution if you can resolve this bug. Are there any windows registry settings parameters i could use with iaStorA like the one that disable the APM in RAID mode:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\iaStorA\Parameters\Device]

"EnableAPM"=dword:00000000

Re: Shutdown bug with Intel Raid drivers

idata — Mon, 03 Jul 2017 19:47:45 GMT

Hello Bubu00,

Can you please provide the https://www.intel.com/content/www/us/en/support/technologies/000006351.html System Reports for Intel® Rapid Storage Technology.

Once I have this information I will forward this to the corresponding team and I will update this thread when I have updates.

Best Regards,

Juan V.

Re: Shutdown bug with Intel Raid drivers

ACasa6 — Mon, 03 Jul 2017 20:05:49 GMT

thank you for your help; in these days i've tried some settings from the power plan in windows, using a "turn off hard disks after XX minutes": sometimes if the disks in the raid 0 array are turned off by windows using the policy, the shutdown process is normal, without spinning up the disks. If i could make a bet i would say there's something conflicting between windows and the intel driver about the power plan.

thanks

here it is the system report from the Intel Rapid Storage application:

System Report

System Information

OS name: Microsoft Windows 10 Pro

OS version: 10.0.15063 9200

System name: ALESSIO-PC

System manufacturer: To Be Filled By O.E.M.

System model: To Be Filled By O.E.M.

Processor: GenuineIntel Intel64 Family 6 Model 58 Stepping 9 3,501 GHz

BIOS: American Megatrends Inc., P2.70

Intel® Rapid Storage Technology enterprise Information

Kit installed: 14.8.16.1063

User interface version: 14.8.16.1063

Language: Italian (Italy)

RAID option ROM version: 11.2.0.1527

Driver version: 14.8.16.1063

ISDI version: 14.8.16.1063

Storage System Information

RAID Configuration

Array Name: SATA_Array_0000

Size: 1.907.739 MB

Available space: 4 MB

Number of volumes: 1

Volume member: Volume0

Number of array disks: 2

Array disk: S246J1LZ321585

Array disk: S246J1LZ321581

Disk data cache: Enabled

Volume name: Volume0

Status: Normal

Type: RAID 0

Size: 1.907.734 MB

System volume: No

Data stripe size: 128 KB

Write-back cache: Off

Parity errors: 0

Blocks with media errors: 0

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Hardware Information

Controller name: Intel Chipset SATA RAID Controller

Type: SATA

Mode: RAID

Number of SATA ports: 6

Number of volumes: 1

Volume: Volume0

Number of spares: 0

Number of available disks: 0

Rebuild on Hot Plug: Disabled

Manufacturer: 32902

Model number: 10274

Product revision: 4

Direct attached disk: S246J1LZ321585

Direct attached disk: S246J1LZ321581

Disk on Controller 0, Port 0

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Array disk

Size: 932 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 3 Gb/s

Model: SAMSUNG HD103SJ

Serial number: S246J1LZ321585

SCSI device ID: 0

Firmware: 1AJ10001

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 1

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Array disk

Size: 932 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 3 Gb/s

Model: SAMSUNG HD103SJ

Serial number: S246J1LZ321581

SCSI device ID: 1

Firmware: 1AJ10001

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Re: Shutdown bug with Intel Raid drivers

idata — Mon, 03 Jul 2017 20:14:39 GMT

Hi Bubu00,

Thank you for the information.

Once I have further details I will update this thread.

Best Regards,

Juan V.

Re: Shutdown bug with Intel Raid drivers

Ronny_G_Intel — Wed, 05 Jul 2017 19:05:57 GMT

Hi Bubu00,

There is definitely some compatibility issues with the RST version that you are using, Intel® Rapid Storage Technology (Intel® RST) 14.8.14.1063 supports the following (extracted from the readme file):

* 1. OVERVIEW

**************************************************************************

Intel(R) Rapid Storage Technology Release is designed to provide functionality for the following Storage Controllers:

- Intel(R) 9 Series Chipset Family SATA AHCI/RAID Controller

- Intel(R) 8 Series/C220 Series Chipset Family SATA AHCI/RAID Controller

- Intel(R) 7 Series/C216 Series Chipset Family SATA AHCI/RAID Controller

- Intel(R) C600 Series Chipset SATA AHCI Controller

Could you tell me if this issue appeared when you upgraded to Windows 10 and to newer RST version?

What's was the previous Operating System installed?

Did you check with the board manufacturer?

Regards,

Ronny G

Re: Shutdown bug with Intel Raid drivers

ACasa6 — Wed, 05 Jul 2017 19:32:35 GMT

1. Could you tell me if this issue appeared when you upgraded to Windows 10 and to newer RST version?

2. What's was the previous Operating System installed?

3. Did you check with the board manufacturer?

1. if you checked the thread i linked, this issue is present since 2013 and with different Windows versions, from 8 to the latest 10. The issue is present for me with also different RST drivers versions.

2. Win 10.

3. Yes, there aren't drivers from the manufacturer.

Re: Shutdown bug with Intel Raid drivers

Ronny_G_Intel — Fri, 07 Jul 2017 15:23:19 GMT

Hi Bubu00,

Intel Rapid Storage Technology drivers 14.8.14.1063 and 7-series Storage Controllers should be fine.

Let me do some more digging and I will get back to you.

Regards,

Ronny G

Re: Shutdown bug with Intel Raid drivers

MGuen1 — Sat, 23 Dec 2017 12:38:43 GMT

hi,

this bug persists with the latest drivers

my system:

ASROCK Z77 extreme6

SSD samsung 840 for system

Raid0 volume with two samsung HD103SJ

all connected in intel sata ports

when i turn off the computer the hard drives turn off, then power on again to finally turn off

i have encourtred the clicking bug, i solved it with the registry key methode

Re: Shutdown bug with Intel Raid drivers

Y_ — Thu, 21 May 2020 23:26:47 GMT

I have the same problem since 2013 on the motherboard ASUS P8Z77-V LE PLUS, Windows 7/8/10. In RAID mode, when Windows shuts down, I hear the disk heads park and the spindle of all the drives stops, but for some reason it immediately starts spinning again and without spinning up to the operating speed, the PC turns off completely. I think it is bad for the health of hard drives. In AHCI mode, there is no such problem.

Did you find a solution to the problem?