topic Re: Getting Error Occurred (0) on raid setup in Rapid Storage Technology

Getting Error Occurred (0) on raid setup

YLuci — Tue, 14 Nov 2017 22:51:30 GMT

HI.

I'm getting Error Occurred (0) on my raid setup, using my intel raid controller on my Asus P9X79 E-WS.

I have 2x 3tb sata 7200rpm drives connected and they work.

Re: Getting Error Occurred (0) on raid setup

idata — Wed, 15 Nov 2017 16:01:46 GMT

Hello yashzn,

Thank you for joining the Intel® Community. I am sorry to hear that you are having issues with your RAID setup.

Please provide the following report: https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html System Reports for Intel® Rapid Storage Technology in order to gather more information regarding this error message.

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

Re: Getting Error Occurred (0) on raid setup

YLuci — Wed, 15 Nov 2017 16:35:01 GMT

Hi Amy.

When I attempt to do so, I receive the following error:

I then went to the Support/Drivers section of Asus to download the drivers for the Intel Raid hardware, and I upon extracting, I see the following, which do I install?

Re: Getting Error Occurred (0) on raid setup

idata — Wed, 15 Nov 2017 19:58:42 GMT

/thread/119529 yashzn, I am sorry for that! Please provide this report: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows*

Before installing one of those drivers, let me double check the error message you are getting. Please attach a screenshot of the error message and also a screenshot your Disk Management.

Regards,

Amy C.

Re: Getting Error Occurred (0) on raid setup

YLuci — Wed, 15 Nov 2017 20:11:13 GMT

Hi Amy.

Log attached.

Disk management snapshot below, drives in question are E: (2x 3tb drives)

Re: Getting Error Occurred (0) on raid setup

idata — Thu, 16 Nov 2017 17:49:26 GMT

/thread/119529 yashzn, thank you for that information.

I was unable to find drivers for Windows® 10 for your computer model, so let's try with one of our generic RAID drivers. First uninstall the current version from Programs and Features, restart the system and proceed to install the following driver: https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-?product=55005 Download Intel® Rapid Storage Technology (Intel® RST)

Hopefully the driver fixes the issue, otherwise, this could a matter of compatibility with Windows® 10 and your particular computer model.

Regards,

Amy C.

Re: Getting Error Occurred (0) on raid setup

YLuci — Sat, 18 Nov 2017 23:08:57 GMT

Unfortunately I get the same error with the above link

Re: Getting Error Occurred (0) on raid setup

idata — Mon, 20 Nov 2017 18:13:16 GMT

/thread/119529 yashzn, I am sorry to hear that!

The next thing to do is to get in contact with ASUS for more information regarding the compatibility of Windows® 10 and your specific computer model. I checked: https://www.asus.com/us/Commercial-Servers-Workstations/P9X79E_WS/HelpDesk_Download/, but there are no drivers available for Windows® 10, and this I believe could be related to the "Error Occurred (0)" error and the fact that our generic driver showed "This platform is not supported" message.

Regards,

Amy C.