topic Re: Crash report in Rapid Storage Technology

Crash report

jmart59 — Wed, 25 Jul 2018 04:53:17 GMT

Hello,

When I turn off my computer a "Rapid storage technology" crash report is displayed in the reliability monitor, is this normal?

Source

Intel(R) Rapid Storage Technology Management Service

Résumé

Stopped working

Date

‎25/‎07/‎2018 00:18

Statut

Rapport envoyé

Description

Chemin d'accès de l'application défaillante : C:\Windows\System32\DriverStore\FileRepository\iastorac.inf_amd64_82e6a0f3f915d6b4\RstMwService.exe

Signature du problème

Nom d'événement du problème : APPCRASH

Application Name: RstMwService.exe

Application Version: 16.5.0.1013

Application Timestamp: 5ac6341b

Fault Module Name: ntdll.dll

Fault Module Version: 10.0.17134.165

Fault Module Timestamp: f4df6dc2

Exception Code: c0000005

Exception Offset: 000000000001d979

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 1036

Additional Information 1: 3c90

Additional Information 2: 3c90053aadc5f1d764abcbdf9861ea41

Additional Information 3: 5fe9

Additional Information 4: 5fe9bf79e060d39b6428098b86c0457f

Informations complémentaires sur le problème

ID de compartiment : 27bafd426f10c9c1a6c5cadcc34c23a7 (1640940688764576679)

Re: Crash report

idata — Wed, 25 Jul 2018 19:10:25 GMT

Hello Apilas,

I understand that you are getting a report when you turn off your system which shows a crash.

Regarding this, I will need information in order to find if there is any incompatibility or in general find the cause. I would like to request an Intel ® System Support Utility report which can be generated with our tool, please refer to the link below:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Also, I will require a system report which you can get by generating it with the Intel ® Rapid Storage Technology tool, please refer to the link below in order to follow the steps required to get this report:

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

I hope to hear from you.

Regards,

David V

Re: Crash report

jmart59 — Thu, 26 Jul 2018 07:35:12 GMT

here are the two reports!

Re: Crash report

idata — Thu, 26 Jul 2018 19:56:08 GMT

Hello Apilas,

Thank you for your response.

I would like to know, are you getting any actual error message that you can take a screenshot of and upload it here? If so, please go ahead and attach a screenshot. Also, I would like to try to install the latest version validated by the system manufacturer. You can get this version from the link below:

https://www.msi.com/Laptop/support/GT73VR-6RF-Titan-Pro# down-driver&Win10%2064 https://www.msi.com/Laptop/support/GT73VR-6RF-Titan-Pro# down-driver&Win10%2064

* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. *

Make sure to first fully uninstall the version you currently have in the system.

I hope this helps.

Regards,

David V

Re: Crash report

jmart59 — Fri, 27 Jul 2018 04:42:59 GMT

I have no error message, sometimes slow down and freezing and I find the error reports but no message

I install the driver

Re: Crash report

idata — Sat, 28 Jul 2018 00:13:46 GMT

Hello Apilas,

Thank you for your response.

After the installation of the version provided by the manufacturer, are you getting the same report? If not, please let me know.

Regards,

David V

Re: Crash report

jmart59 — Mon, 30 Jul 2018 06:44:44 GMT

same worries

on the report it is marked version 16.5.0.1013

yet I just watch via the app I use 14.8.4.1046

today I have 3 times this crash report 30/07/2018

Source

Intel(R) Rapid Storage Technology Management Service

Résumé

Stopped working

Date

‎29/‎07/‎2018 06:49

Statut

Rapport envoyé

Description

Chemin d'accès de l'application défaillante : C:\Windows\System32\DriverStore\FileRepository\iastorac.inf_amd64_82e6a0f3f915d6b4\RstMwService.exe

Signature du problème

Nom d'événement du problème : APPCRASH

Application Name: RstMwService.exe

Application Version: 16.5.0.1013

Application Timestamp: 5ac6341b

Fault Module Name: ntdll.dll

Fault Module Version: 10.0.17134.165

Fault Module Timestamp: f4df6dc2

Exception Code: c0000005

Exception Offset: 000000000001d979

OS Version: 10.0.17134.2.0.0.768.101

Locale ID: 1036

Additional Information 1: 3c90

Additional Information 2: 3c90053aadc5f1d764abcbdf9861ea41

Additional Information 3: 5fe9

Additional Information 4: 5fe9bf79e060d39b6428098b86c0457f

Informations complémentaires sur le problème

ID de compartiment : 27bafd426f10c9c1a6c5cadcc34c23a7 (1640940688764576679)

Re: Crash report

idata — Tue, 31 Jul 2018 00:12:04 GMT

Hello Apilas,

Thank you for the information.

I am currently reviewing the details you have posted and see what could be the problem. I will be getting back to you as soon as possible.

Regards,

David V

Re: Crash report

jmart59 — Sun, 12 Aug 2018 10:14:39 GMT

Re: Crash report

idata — Tue, 14 Aug 2018 18:12:45 GMT

Hello Apilas,

Thank you for your response.

I was double-checking the information and, according to the chipset version you have, you can use the latest version of Intel ® Rapid Storage Technology driver. However, let us start with doing the following:

1 - Under "Settings" > "Apps", remove the Intel ® Rapid Storage Technology.

2 - Press the Windows* key and R key simultaneously to open the run box.

3 - Type in: cleanmgr.exe and press the Enter key or OK.

4 - Place a check mark next to Temporary Files. You can leave everything else checked or unchecked.

5 - Press OK and wait.

6 - Reboot the system when completed.

Once this is done, please download the latest Intel ® Rapid Storage Technology version from the link below:

https://downloadcenter.intel.com/download/27984/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005 https://downloadcenter.intel.com/download/27984/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005

Proceed with the installation and then reboot the system once more. When back on, check the performance and see if the crash is still present.

I hope this helps.

Regards,

David V

Re: Crash report

idata — Thu, 23 Aug 2018 23:37:13 GMT

Hello Apilas,

I am following up with your case and see that we have not heard back from you.

Were you able to install the version mentioned before?

If you need more assistance do not hesitate to reply.

Regards,

David V

Re: Crash report

jmart59 — Fri, 24 Aug 2018 15:36:52 GMT

Hello, since I applied the last solutions the problems are gone!

Thanks

Re: Crash report

idata — Sat, 25 Aug 2018 00:00:47 GMT

Hello Apilas,

Thank you for your response.

I am glad to know that your system is now working properly. However, if you have any other problem, do not hesitate to let us know so we can assist you further. I will proceed to close this request.

Regards,

David V