topic Re: SSD doesn't show in Storage System View in Rapid Storage Technology

SSD doesn't show in Storage System View

JRior — Fri, 23 Feb 2018 18:32:49 GMT

I just installed a Samsung NVMe SSD 960 Pro in my desktop, as a boot drive. It's fully operational but it's not showing up on the Storage System View in the Intel RST application. Is this a problem or is it simply because it's not a SATA device?

Re: SSD doesn't show in Storage System View

n_scott_pearson — Fri, 23 Feb 2018 20:47:02 GMT

I believe that NVMe drives can be supported by RST, but only if the BIOS contains support for redirection and it is enabled in the BIOS configuration.

...S

Re: SSD doesn't show in Storage System View

JRior — Sat, 24 Feb 2018 01:51:53 GMT

RST does support NVMe. But my understanding is that I can't combine NVMe and SATA storage in the same RAID configuration using RST. I've opted for a SATA configuration in my BIOS. I'm trying to find out if the NVMe isn't showing in the Intel application due to a glitch of some kind, or it's not showing simply because I can't use it? Thanks!

Re: SSD doesn't show in Storage System View

idata — Tue, 06 Mar 2018 22:28:45 GMT

Hello adelpit,

It would be great to have additional information about the Intel Rapid Storage Technology you are using. Please follow the steps below:

View System Report

To view a system report, follow these steps:

Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
Click the Help icon.
Click the System Report icon.

Save System Report

To save a system report, follow these steps:

Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
Click the Help icon.
Click the System Report icon.
Click Save.

I look forward to hearing from you.

Wanner G.

Re: SSD doesn't show in Storage System View

idata — Mon, 12 Mar 2018 16:41:11 GMT

Hello adelpit,

I am just following up on your inquiry. I will be glad to assist you if you need any further help.

I look forward to hearing from you.

Wanner G.

Re: SSD doesn't show in Storage System View

JRior — Sun, 18 Mar 2018 13:58:33 GMT

Wanner,

I hope this post gets your attention. It appears that, in my delay, the thread has been closed. I still can't see my NVMe SSD in the Intel RST app. I tried installing the Samsung Magician app. It tells me everything's OK with the drive, but it didn't show up in the Intel app. As requested, here's a copy of my System Report:

System Report

System Information

OS name: Microsoft Windows 10 Home

OS version: 10.0.16299

System name: DESKTOP-42U1M0K

System manufacturer: Dell Inc.

System model: XPS 8900

Processor: GenuineIntel Intel64 Family 6 Model 94 Stepping 3 3.408 GHz

BIOS: Dell Inc., 2.2.1

PCH: 0xA145

IntelÂ® Rapid Storage Technology enterprise Information

Kit installed: 15.7.5.1025

User interface version: 15.7.5.1025

Language: English (United States)

RAID option ROM version: 14.0.0.2209

Driver version: 15.7.5.1025

ISDI version: 15.7.5.1025

Storage System Information

RAID Configuration

Hardware Information

Controller name: Intel(R) Chipset SATA/PCIe RST Premium Controller

Type: SATA

Mode: RAID

Number of SATA ports: 5

Number of volumes: 0

Number of spares: 0

Number of available disks: 1

Rebuild on Hot Plug: Disabled

Manufacturer: Intel Corporation

Model number: 0x2822

Product revision: 49

Direct attached disk: Z4YBLZ4Y

Disk on Controller 0, Port 0

Status: Normal

Type: SATA disk

Location type: Internal

Usage: Available

Size: 932 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: ST1000DM003-1ER162

Serial number: Z4YBLZ4Y

SCSI device ID: 0

Firmware: CC45

Physical sector size: 40...

Re: SSD doesn't show in Storage System View

idata — Mon, 19 Mar 2018 18:07:42 GMT

Hello adelpit,

You have an old Intel® Rapid Storage Technology driver version installed: Version: 15.7.5.1025 ,A03.

Try installing a newer generic version and check if your NVMe SSD 960 Pro shows up on the Storage System View.

Intel® Rapid Storage Technology

Version: https://downloadcenter.intel.com/download/27400/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005 15.9.0.1015 (Latest)

Wanner G.

Re: SSD doesn't show in Storage System View

idata — Fri, 23 Mar 2018 20:11:07 GMT

Hello adelpit,

Were you able to install the Intel® Rapid Storage Technology driver provided before? Please let me know if you need any further help.

Wanner G.

Re: SSD doesn't show in Storage System View

JRior — Sun, 25 Mar 2018 22:58:02 GMT

Wanner,

I'm afraid that didn't work. I installed the latest app and driver. The SSD still doesn't show, even after scanning for hardware within the Intel app. Any suggestions? Thanks.

Intel® Rapid Storage Technology enterprise Information

Kit installed: 15.9.0.1015

User interface version: 15.9.0.1015

Language: English (United States)

RAID option ROM version: 14.0.0.2209

Driver version: 15.9.0.1015

ISDI version: 15.9.0.1015

Re: SSD doesn't show in Storage System View

idata — Tue, 27 Mar 2018 23:30:49 GMT

Hello adelpit

Thank you for your response.

Do you know if on your system the NVMe SSD is been handled by a different SATA controller?

Regards,

Leonardo C.

Re: SSD doesn't show in Storage System View

n_scott_pearson — Wed, 28 Mar 2018 23:30:23 GMT

I have two thoughts:

I wonder if the Redirection feature is not being enabled in BIOS (if indeed the BIOS provides support for this capability)?
I wonder if this is as a result of the Samsung NVMe driver being loaded?

...S