topic Re: Install RST and "this platform is not supported" error in Rapid Storage Technology

Install RST and "this platform is not supported" error

CWang74 — Thu, 19 Apr 2018 03:02:41 GMT

Hi, I am installing the second SSD for RST. I downloaded the SetupRST.exe and installed it , but came with the error message "this platform is not supported", what is the problem, did I downloaded the wrong version? Thanks.

OS: windows 7

CPU: intel core i3-2310, 2.1GHz

intel mobile express chipset SATA AHCI controller

Re: Install RST and "this platform is not supported" error

idata — Thu, 19 Apr 2018 22:26:46 GMT

Hello triumph_w,

I understand that you are not being able to install Intel ® RST as it is showing an error message.

Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach the report to this thread.

Also, please provide us with the SSU report which you can generate by downloading and running the tool in the link below:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows*

Make sure to also attach it to this thread so we can assist you in the best way.

Regards,

David V

Re: Install RST and "this platform is not supported" error

CWang74 — Sat, 21 Apr 2018 15:24:10 GMT

Hi David, Please check the following information I got. Thanks.

------------------

System Information

------------------

Time of this report: 4/21/2018, 23:19:46

Machine name: WANG-THINK

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170512-0600)

Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))

System Manufacturer: LENOVO

System Model: 78594EM

BIOS: Ver 1.00PARTTBL

Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs), ~2.1GHz

Memory: 4096MB RAM

Available OS Memory: 3936MB RAM

Page File: 3180MB used, 4690MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_21DD17AA&REV_09

Display Memory: 1760 MB

Dedicated Memory: 128 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD02E3

Native Mode: 1366 x 768(p) (59.996Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

Driver File Version: 8.15.0010.2321 (English)

Driver Version: 8.15.10.2321

DDI Version: 10.1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 3/6/2011 19:52:20, 7472128 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4256-11CF-0B7D-D701A9C2C535}

Vendor ID: 0x8086

Device ID: 0x0116

SubSys ID: 0x21DD17AA

Revision ID: 0x0009

Driver Strong Name: oem21.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2321:pci\ven_8086&dev_0116&subsys_21dd17aa

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech...

Re: Install RST and "this platform is not supported" error

idata — Mon, 23 Apr 2018 18:26:06 GMT

Hello triumph_w,

Thank you for your response,

I am currently reviewing the information you posted. However, I need you to provide me with the SSU as well which I already sent a link to download it. Once downloaded just attach the report to a post. You can attach the report by clicking on the "Attach" button at the lower left of the area where you are typing the post.

Regards,

David V

Re: Install RST and "this platform is not supported" error

CWang74 — Tue, 24 Apr 2018 22:28:19 GMT

Hi David,

It looks I can't upload an attachment for this post, lower left area only two tab "post" and "cancel" there, maybe because I am new to this community. The report I got is a text file "DxDiag.txt", the content have been pasted as text in my post. I also uploaded it to my Google drive with a sharable link https://drive.google.com/open?id=1IDKXqC9SQ9ydahWmquYXUoRZis9FddM5 DxDiag.txt - Google Drive

Thanks

Regards,

Chuanfu

Re: Install RST and "this platform is not supported" error

idata — Tue, 24 Apr 2018 23:24:37 GMT

Hello triumph_w,

Thank you for your response,

In this case I require the SSU report which you can generate with the following utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

After the report is generated, please attach the file to the post which you can do by clicking on the attach button on the lower right side of the text box.

Regards,

David V

Re: Install RST and "this platform is not supported" error

CWang74 — Fri, 27 Apr 2018 03:44:29 GMT

Hi David,

Thanks. I've upload the file generated by the SSU utility. Thanks.

Re: Install RST and "this platform is not supported" error

idata — Fri, 27 Apr 2018 23:22:17 GMT

Hello triumph_w,

Thank you for your response,

Please proceed to access the link below and download that version for Windows* 7:

https://downloadcenter.intel.com/download/27400/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005 https://downloadcenter.intel.com/download/27400/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005

This version is the latest one supporting Windows*7 so please download the .exe and run the program, this should install properly.

Let me know the outcome.

Regards,

David V

Re: Install RST and "this platform is not supported" error

CWang74 — Mon, 30 Apr 2018 01:42:34 GMT

Hi David, I tried your recommended version and it was not supported as well. After a few tries, I found the version RST 11.7.0.1013 worked with my laptop. However, I couldn't see any performance improvement even the RST said "the system is functioning normally". Please see the screen shot attached. Is there any other requirement to the laptop?

Re: Install RST and "this platform is not supported" error

idata — Mon, 30 Apr 2018 18:36:55 GMT

Hello triumph_w,

Thank you for your response,

In this case, through AHCI, storage performance is improved with Native Command Queuing (NCQ). AHCI also delivers longer battery life with Link Power Management (LPM), which can reduce the power consumption of the chipset and Serial ATA (SATA) hard drive.

Regards,

David V

Regards,

David V

Re: Install RST and "this platform is not supported" error

idata — Fri, 11 May 2018 00:44:02 GMT

Hello triumph_w,

I am following up with your case and see that we have not heard back from you.

If you need more assistance do not hesitate to reply.

Regards,

David V

Re: Install RST and "this platform is not supported" error

CWang74 — Fri, 11 May 2018 12:02:25 GMT

Hi David, I am now using RST 11.7.0.1013, I took some screenshots with this post for your reference.

I used to have another laptop running RST and I can see the difference with and without RST. However, from my current laptop, I can't see any difference with RST installed. So, I doubt the RST is not fictionalizing at all.

Re: Install RST and "this platform is not supported" error

idata — Fri, 11 May 2018 22:40:48 GMT

Hello triumph_w,

Thank you for your response,

I understand your position; however, as mentioned before, In this case, through AHCI, storage performance is improved with Native Command Queuing (NCQ). AHCI also delivers longer battery life with Link Power Management (LPM), which can reduce the power consumption of the chipset and Serial ATA (SATA) hard drive.

So it would not be a software problem but more a hardware limitation.

Regards,

David V

Re: Install RST and "this platform is not supported" error

CWang74 — Sat, 12 May 2018 13:48:27 GMT

Thanks David. I can understand now.