topic Intel driver update system tray says I need new Rapid Storage 17.8. Installation from 17.2 to 17.8 fails. "This platform is not supported". How do I install? in Rapid Storage Technology

Intel driver update system tray says I need new Rapid Storage 17.8. Installation from 17.2 to 17.8 fails. "This platform is not supported". How do I install?

ARudd — Wed, 18 Mar 2020 02:08:13 GMT

i5-7400 cpu, Intel H170, RAID0 Stripe. Attachments.

How do I install and clear this error out?

AlHill — Wed, 18 Mar 2020 03:52:02 GMT

What version of W10? 1909?

Doc

ARudd — Wed, 18 Mar 2020 03:53:50 GMT

Yes! 1909

Alberto_R_Intel — Tue, 24 Mar 2020 04:07:49 GMT

ARudd, Thank you for posting in the Intel® Communities Support.

I just wanted to check if the problem persists and if you need further assistance with this matter?

If you do need further assistance, please provide the SSU report:

And the Intel® RAID Report, to attach the reports, once you choose "reply" select the "clip" icon on the lower-left corner.

Any questions, please let me know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel — Fri, 27 Mar 2020 03:19:23 GMT

Hello ARudd, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

ARudd — Fri, 27 Mar 2020 21:35:07 GMT

No further assistance.

Tried again and it worked! No clue what changed

Alberto_R_Intel — Fri, 27 Mar 2020 22:17:10 GMT

ARudd, Thank you very much for letting us know that information.

Perfect, excellent, it is great to hear that now the Intel® Driver and Support Assistant application is working properly.

Any other inquiries, do not hesitate to contact us again.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel