topic Where can you download the RSTe application to manage Intel(R) Chipset SATA/PCIe RST Premium Controller. in Rapid Storage Technology

Where can you download the RSTe application to manage Intel(R) Chipset SATA/PCIe RST Premium Controller.

JTher1 — Tue, 18 Jun 2019 19:57:53 GMT

We downloaded and installed RSTe v17, but it gives an error saying that we need to download and install the latest version, I'm unable to locate the correct software. See below system report.

Where can I download the correct software to manager the Intel RAID controller?

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System Report

System Information

OS name: Microsoft Windows Server 2016 Standard

OS version: 10.0.14393

System name: hostname

System manufacturer: Supermicro

System model: X8STi

Processor: GenuineIntel Intel64 Family 6 Model 44 Stepping 2 2,133 GHz

BIOS: American Megatrends Inc., 2.0

PCH: 0x3A16

Intel® Rapid Storage Technology enterprise Information

Kit installed: 17.2.0.1009

User interface version: 17.2.0.1009

Language: English (South Africa)

Driver version: 13.2.0.1022

ISDI version: 17.2.0.1009

Storage System Information

Controller name: Intel(R) Chipset SATA/PCIe RST Premium Controller \\Scsi0

Type: SATA

Mode: AHCI

Number of SATA ports: 0

Number of volumes: 0

Number of spares: 0

Number of available disks: 0

Rebuild on Hot Plug: Disabled

Manufacturer: Intel Corporation

Model number: 0x2822

Product revision: 0

Re: Where can you download the RSTe application to manage Intel(R) Chipset SATA/PCIe RST Premium Controller.

Santiago_A_Intel — Thu, 20 Jun 2019 19:46:07 GMT

Hi JTher1,

Thank you for your contact to Intel® SSD support group with your request for assistance with Intel® Rapid Storage Technology (Intel® RST).

We have reviewed the information provided and found your request on your installation of Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver Version: 17.2.0.1009 the Latest version from 3/15/2019 can be downloaded from following link: https://downloadcenter.intel.com/download/28650/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver

Intel recommends end users, utilize driver updates provided by their system manufacturer/provider or via Windows Update to eliminate the potential impact caused by loading non-customized drivers.

System manufacturers regularly customize Intel generic drivers to meet the needs of their specific system design. In such cases, use of the Intel generic driver update is not recommended. As an OEM product, Intel® provides generic versions of hardware, software and drivers to manufacturers. Your OEM is responsible for altered features, customization incorporated, or other changes made.

Our recommendation is to contact your OEM, Supermicro* directly, for further details on download and installation; for additional details on configuration, Supermicro* has created a User’s manual you can download from the following link: https://www.supermicro.com/manuals/other/Intel_PCH_RAID_Config.pdf

Please let us know if there is anything else we can help you with.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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Re: Where can you download the RSTe application to manage Intel(R) Chipset SATA/PCIe RST Premium Controller.

Santiago_A_Intel — Wed, 26 Jun 2019 04:15:14 GMT

Hi JTher1,

Greetings from Intel® SSD support group.

This is a friendly reminder your case remains open, awaiting for your reply.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Where can you download the RSTe application to manage Intel(R) Chipset SATA/PCIe RST Premium Controller.

Santiago_A_Intel — Tue, 02 Jul 2019 22:02:00 GMT

Hi JTher1,

Greetings from Intel® SSD Support Group.

This is to let you know this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Where can you download the RSTe application to manage Intel(R) Chipset SATA/PCIe RST Premium Controller.

JTher1 — Wed, 03 Jul 2019 18:42:39 GMT

Hey, that is the link we used to install the software causing the error.

According to that URL the latest version is 17.2.0.1009 (Latest) Date: 3/15/2019. If you refer to the logs that I shared in the first post that is the version we are currently running.

Furthermore I checked supermicro's website, they only provide the driver for the LAN adapter. https://www.supermicro.com/support/resources/resource_drivers.cfm

Re: Where can you download the RSTe application to manage Intel(R) Chipset SATA/PCIe RST Premium Controller.

Santiago_A_Intel — Thu, 04 Jul 2019 07:36:20 GMT

Hi JTher1,

Thank you for your reply to Intel® SSD support group.

We have made a quick Internet search, and led us to find your server Supermicro* model X8STi has Discontinued SKU End Of Life (EOL) status.

Supermicro* indicates to contact sales-rep for alternative options, please follow this link: https://www.supermicro.com/products/motherboard/Xeon3000/X58/X8STi-F.cfm

Additionally we have found, Supermicro* does not support for this server, Windows Server 2016 Standard. Please look in the product resources link: https://www.supermicro.com/support/resources/resource_drivers.cfm.

Our recommendation is to contact your OEM, Supermicro* directly, for further details on drivers and current support for your sever.

Please let us know if there is anything else we can help you with.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Where can you download the RSTe application to manage Intel(R) Chipset SATA/PCIe RST Premium Controller.

JTher1 — Thu, 04 Jul 2019 18:48:24 GMT

I see, well thank you for getting back to me.🙂

I'll contact them as you recommended.

Kind regards

Jonathan