topic Re: Why am I receiving "an unknown error occurred during the volume creation process" message? in Rapid Storage Technology

Why am I receiving "an unknown error occurred during the volume creation process" message?

SCamb2 — Tue, 16 Jul 2019 20:00:49 GMT

Currently have a functioning Seagate 2TB drive that I wish to mirror. I have added a WD 2TB drive to be part of the mirror. New drive shows in Disk Management as unallocated. Both drives are seen by Intel RSTE with equal capacities but when I try to create the mirror I immediately receive the unknown error.

Re: Why am I receiving "an unknown error occurred during the volume creation process" message?

Santiago_A_Intel — Wed, 17 Jul 2019 22:24:13 GMT

Hi SCamb2,

Thank you for your contact to Intel® SSD support group.

We have reviewed your support request and it’s not clear if you are looking for support on Intel® Rapid Storage Technology (Intel® RST) or as indicated on your issue, you’ve mentioned Intel® Rapid Storage Technology enterprise (Intel® RSTe).

Please let us know which software/driver you have installed in your system, in order to proceed with the corresponding troubleshooting as per your requirements.

Don’t hesitate to contact us in case you might have any additional inquiries.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Why am I receiving "an unknown error occurred during the volume creation process" message?

SCamb2 — Wed, 17 Jul 2019 22:26:58 GMT

Here is what is installed; [cid:image003.jpg@01D53C92.883368E0]

Re: Why am I receiving "an unknown error occurred during the volume creation process" message?

Santiago_A_Intel — Wed, 17 Jul 2019 22:36:51 GMT

Hi SCamb2,

Thank you for your reply to Intel® SSD support group.

Unfortunately, the image sent is not displaying in the community post; please resend it.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Why am I receiving "an unknown error occurred during the volume creation process" message?

SCamb2 — Wed, 17 Jul 2019 22:40:29 GMT

It is Intel® Rapid Storage Technology enterprise (Intel® RSTe) version 5.5.0.2002 that is installed.

Re: Why am I receiving "an unknown error occurred during the volume creation process" message?

Santiago_A_Intel — Thu, 18 Jul 2019 22:13:32 GMT

Hi SCamb2,

Thank you for your reply to Intel® SSD support group.

Since you are using Intel® Rapid Storage Technology enterprise (Intel® RSTe), please provide us the current environment on your system, details such as PC/Server type, Motherboard, OS installed, etc.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Why am I receiving "an unknown error occurred during the volume creation process" message?

SCamb2 — Thu, 18 Jul 2019 22:21:16 GMT

Lenovo RS140, Windows Server 2012 R2 Standard, Intel C600+/C220+ series chipset SATA RAID controller

Re: Why am I receiving "an unknown error occurred during the volume creation process" message?

Santiago_A_Intel — Wed, 24 Jul 2019 04:23:25 GMT

Hi SCamb2,

Thank you for your reply to Intel® SSD support group.

We are still investigating this issue, since we’ve found your server has been discontinued by Lenovo*; meaning not all information is available first hand.

We will get back to you as soon as we can.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Re: Why am I receiving "an unknown error occurred during the volume creation process" message?

Santiago_A_Intel — Wed, 24 Jul 2019 23:38:46 GMT

Hi SCamb2,

Greeting from Intel® SSD support group.

After some research in the Lenovo* website, we have found the corresponding validated drivers for your specific system and OS.

First, you’ll need to update your system’s BIOS, please follow this link to get access to download site: https://datacentersupport.lenovo.com/cr/en/products/servers/thinkserver/rs140/downloads?linkTrack=Caps%3ABody_SearchProduct&searchType=3&keyWordSearch=Rack%20Server%20-%20RS140%20(ThinkServer)

For your system, Lenovo* has available the Intel RSTe (Rapid Storage Technology enterprise) RAID Driver for Windows Server 2012 R2, 2016, 2019 - ThinkServer Systems 5.5.0.133404 Apr 2019, you can download it from the following link: https://download.lenovo.com/pccbbs/thinkservers/dd_intel_rste_5.5.0.1334_win.exe for detailed driver information and instructions, please open following link: https://download.lenovo.com/pccbbs/thinkservers/dd_intel_rste_5.5.0.1334_win.txt

For additional information and support about the Intel RSTe, please contact Lenovo* as the Original Equipment Manufacturer (OEM), the manufacturer is the main source of support for cases like this. Please bear in mind, products are manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM (Lenovo*) is responsible for altered features, customization incorporated, or other changes made.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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Re: Why am I receiving "an unknown error occurred during the volume creation process" message?

Santiago_A_Intel — Wed, 31 Jul 2019 03:34:26 GMT

Hi SCamb2,

Greetings from Intel® SSD support group.

This is a friendly reminder your case remains open, awaiting for your reply.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel