topic Re: Intel RST Not Working Randomly in Rapid Storage Technology

Intel RST Not Working Randomly

TFind1 — Tue, 10 Sep 2019 08:27:57 GMT

Hey!

I used my Intel Optane Stick as RST for the past year or so, and I wiped my windows partition *without* uninstalling optane. I ran "clean all" on the disk and haven't been able to get it back ever since.

My BIOS is indeed in UEFI mode.

My OS Drive Is Formatted As GPT

(My BIOS mode is set to AHCI, If I put it as RST it loads windows, and then reboots after about 30 seconds on the boot loading screen aka white dots) It didn't use to do this before.

There is no option to reset the stick to a non-optane drive.

(Disk Managment, unallocated 13 GB space is my intel optane 16GB drive)

Looking forward to an answer!

~Tanay

Re: Intel RST Not Working Randomly

JosafathB_Intel — Wed, 11 Sep 2019 01:08:40 GMT

Hello TFind1,

Thank you for contacting Intel® Memory & Storage Support.

As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information:

• Your system configuration including manufacturer, model and part number of all your system components and a copy of the SSU logs in the system that the Optane is connected.

1- Go to https://downloadcenter.intel.com/download/25293/ and download the software.

2- When finished downloading it, open it.

3- Attach the file obtained to your reply.

• Please let us know the version of the RST software that you have installed in your system.

We will be looking forward to your reply including this information.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel RST Not Working Randomly

JosafathB_Intel — Sat, 14 Sep 2019 06:04:04 GMT

Hello TFind1,

Thank you for having contacted Intel® Memory & Storage Support.

This is just a friendly reminder that your community thread remains open.

Should you need our technical assistance please do not hesitate to contact us back.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel RST Not Working Randomly

JosafathB_Intel — Thu, 19 Sep 2019 01:20:49 GMT

Hello TFind1,

Thank you for having contacted Intel® Technical Support.

I was reviewing your community post and we would like to know if you need further assistance or if we can close this community thread.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel