topic Re: Over 4TB NVMe Drive support? in Rapid Storage Technology

Over 4TB NVMe Drive support?

Ethan_Hsiao — Thu, 21 Nov 2019 15:23:54 GMT

Dear Sir,

I have a 4TB NVMe drive and config it with RST controlled.

But Windows always hang during OS boot.

I got the BSOD which shows "kernel security check failure".

Platform:

ASUS Z370-A w/latest BIOS 2401

UEFI IRST driver: 17.5.0.4136

OS: Windows 10 19H1 (1903)

Can somebody help me?

Thanks!

Re: Over 4TB NVMe Drive support?

Ethan_Hsiao — Thu, 21 Nov 2019 15:27:24 GMT

Note:

If I disable RST and use the Windows in-box NVMe driver.

It can work fine.

Re: Over 4TB NVMe Drive support?

Alberto_R_Intel — Fri, 22 Nov 2019 03:28:35 GMT

Ethan_Hsiao, Thank you for posting in the Intel® Communities Support.

In order fur us to provide the most accurate assistance for this scenario, we will do further research on this matter, as soon as I get any updates I will post all the details in this thread.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Over 4TB NVMe Drive support?

Alberto_R_Intel — Tue, 26 Nov 2019 04:21:05 GMT

Ethan_Hsiao, I just received an update on this matter.

Is the following the Intel® RST version that is currently installed in your system? If not please install version 17.7.0.1006:

https://downloadcenter.intel.com/download/29094/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005

There are some details about the RAID configuration that we would like to check, once you installed the Intel® RST version provided above, please gather the RAID report:

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

To attach the report, once you choose "reply" select the "clip" icon on the lower-left corner.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Over 4TB NVMe Drive support?

Ethan_Hsiao — Wed, 27 Nov 2019 10:53:17 GMT

Hi,

I've tried the latest driver version 17.7.0.1006 and still gotten the same BSOD result.

Regards,

Ethan Hsiao

Re: Over 4TB NVMe Drive support?

Alberto_R_Intel — Wed, 27 Nov 2019 23:09:46 GMT

Ethan_Hsiao, Thank you very much for letting us know those results.

We are sorry to hear that the problem remains after installing Intel® RST version 17.7.0.1006.

Please provide the RAID report so we can verify further details about the RAID configuration:

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

To attach the report, once you choose "reply" select the "clip" icon on the lower-left corner.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Over 4TB NVMe Drive support?

Ethan_Hsiao — Mon, 02 Dec 2019 17:32:58 GMT

Hi Alberto,

The SystemReport.txt is attached.

The NVMe was not controlled by RST now due to it causes my system BSOD as my report.

Regards,

Ethan Hsiao

Re: Over 4TB NVMe Drive support?

Alberto_R_Intel — Mon, 02 Dec 2019 22:32:34 GMT

Hi Ethan_Hsiao, Thank you very much for providing the report.

We will continue with our research on this matter, as soon as I get any more details I will post them on this thread.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Over 4TB NVMe Drive support?

Alberto_R_Intel — Fri, 06 Dec 2019 04:42:35 GMT

Ethan_Hsiao, There is another update on this matter.

Based on the fact, as you mentioned, that the problem does not happen when disabling the Intel® RST application and using the Windows* Inbox NVMe driver, it indicates that there might be a Windows* conflict or corruption.

Just to confirm, every time that you disabled/enabled the Intel® RST application, are you doing a clean installation of Windows*?

Please make sure to install version 17.7:

https://downloadcenter.intel.com/download/29094/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005

Any questions, please let me know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Over 4TB NVMe Drive support?

Ethan_Hsiao — Fri, 06 Dec 2019 08:04:59 GMT

Hi Alberto,

Of course, I've installed a clean Windows a lot of times.

I gotten BSOD results after enable RST everytime.

About the installed version:

Please refer to my previous attachment (SystemReport.txt)

Intel® Rapid Storage Technology enterprise Information

Kit installed: 17.7.0.1006

User interface version: 17.7.0.1006

Language: English (United States)

RAID option ROM version: 17.5.0.4136

Driver version: 17.7.0.1006

ISDI version: 17.7.0.1006

Regards,

Ethan Hsiao

Re: Over 4TB NVMe Drive support?

Alberto_R_Intel — Sat, 07 Dec 2019 01:58:43 GMT

Hello Ethan_Hsiao, Thank you very much for clarifying that information.

We will continue with our research on this topic, as soon as I get any information I will post all the details on this thread.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Over 4TB NVMe Drive support?

Alberto_R_Intel — Thu, 12 Dec 2019 03:03:48 GMT

Hello Ethan_Hsiao, Another update on this matter.

We just wanted to confirm a few details about this scenario:

Is this a regression?

Did it start happening after you installed a new Intel® RST driver or Windows* update?

Was it working fine with any old Intel® RST driver? If yes, which one?

This issue, is it happening on both generic Intel® RST driver and the version provided by the manufacturer of Intel® RST driver?

Did you make any changes to your system recently, like any additional hardware or swaps.

Fix Windows 10 error Kernel Security Check Failure

These are a few things we can do to try to fix this error. First, let’s perform a Windows* update to make sure you’re running the latest version:

Navigate to "Settings", "Update & Security" and Windows Update.
Click "Check for updates".
Update everything as required.

Then:

Type or paste "verifier" into the Search Windows box.
Select "Create standard settings" and click Next.
Select "Automatically select unsigned drivers" and click Next.
Update any or all drivers on the list.
If you have just upgraded to Windows* 10, also try "Automatically select drivers built for older versions of Windows" and click Next.
Update those too if they don’t overlap with step 4.

Then:

Open a CMD window as an administrator.
Type or paste "sfc /scannow" and press Enter.
Let the process complete and make any repairs as necessary.

In the vast majority of cases, one or all of these procedures fixes the Windows* 10 Kernel Security Check Failure.

If by any chance the issue persists after trying the steps above, please test the system in safe mode and let us know the results once you get the chance.

Any questions, please let me know.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Over 4TB NVMe Drive support?

Ethan_Hsiao — Thu, 12 Dec 2019 10:13:05 GMT

Hi Alberto,

Is this a regression?

=> Yes

Did it start happening after you installed a new Intel® RST driver or Windows* update?

=> No, it started happening after I enabled RST. If I configured it as the standard NVMe, it was fine.

Was it working fine with any old Intel® RST driver? If yes, which one?

=> No, never worked. I've tried old RST (UEFI/OptionROM version 16.x), the OS stuck on the Windows going round.

This issue, is it happening on both generic Intel® RST driver and the version provided by the manufacturer of Intel® RST driver?

=> All of RST drivers have this issue!

Did you make any changes to your system recently, like any additional hardware or swaps.

=> I just added the "4TB" NVMe drive and configured it to RST controlled.

Did Intel try to use the "4096GB" NVMe drive on RST?

If yes, you can see what's happened.

Regards,

Ethan Hsiao

Re: Over 4TB NVMe Drive support?

Alberto_R_Intel — Thu, 12 Dec 2019 22:30:31 GMT

Ethan_Hsiao, Thank you very much for letting us know that information.

Before we can continue with our research, could you please provide the results of following the troubleshooting steps provided previously?

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Over 4TB NVMe Drive support?

Ethan_Hsiao — Fri, 13 Dec 2019 11:44:40 GMT

Hi Alberto,

If I change the NVMe Drive to 2TB and also configure it by RST controlld, Windows works fine.

So, I'm sure that is the compatibility issue with RST/4TB drive.

Regards,

Ethan Hsiao

Re: Over 4TB NVMe Drive support?

Alberto_R_Intel — Fri, 13 Dec 2019 22:13:12 GMT

Hi Ethan_Hsiao, Thank you very much for your response.

We will continue reviewing this case and as soon as I get any more updates I will post all the information on this thread.

Regards,

Alberto R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Over 4TB NVMe Drive support?

Ethan_Hsiao — Mon, 30 Dec 2019 10:09:28 GMT

Hi Alberto,

Is there any update?

Regards,

Ethan Hsiao

Re: Over 4TB NVMe Drive support?

Subin_P_Intel — Fri, 03 Jan 2020 10:24:04 GMT

Hi Ethan,

The case has been sent to RST engineering. Can you tell me what is the model of the 4TB drive?

Is there any crash log dump that you can share with us?

Re: Over 4TB NVMe Drive support?

Ethan_Hsiao — Fri, 03 Jan 2020 10:39:52 GMT

Hi,

The SSD is still under testing.

Due to the OS was installed on it, I can't get the log.

I'll try to get the memory dump or any log for you.

Thanks!

Re: Over 4TB NVMe Drive support?

Ethan_Hsiao — Fri, 03 Jan 2020 14:46:02 GMT

Hi,

I tried to enable memory dump and boot log.

But nothing I got after BSOD.

I recorded a video to let you know the symptom.

https://photos.app.goo.gl/jtfozBvaVvLDryYR7

Please refer to it, thanks!

Regards,

Ethan Hsiao