topic Re: S5520UR - Pwr Unit Status error 0x0061 in Intel® Xeon® Processor and Server Products

S5520UR - Pwr Unit Status error 0x0061

VPavl4 — Mon, 21 Aug 2017 08:49:20 GMT

Good day to all.

When the server is turned on, the information on the monitor is not transmitted, the periphery does not work.

There is a polling of the hard drives, after that the server gradually increases the fan speed to the maximum.

In RMM3 error:

Pwr Unit Status | reports the power unit is powered off or being powered down, reports there has been a soft power control failure, reports the power unit has suffered a failure | 0x0061.

In logs:

22908/18/2017 13:29:16Pwr Unit StatusPower Unitreports the power unit has suffered a failure - Asserted22808/18/2017 13:29:10Pwr Unit StatusPower Unitreports the power unit is powered off or being powered down - Asserted22708/18/2017 13:29:05ButtonButton / Switchreports the power button has been pressed - Asserted22608/18/2017 13:29:03ButtonButton / Switchreports the power button has been pressed - Asserted22508/18/2017 13:28:55Pwr Unit StatusPower Unitreports there has been a soft power control failure - Asserted22408/18/2017 13:28:50Pwr Unit StatusPower Unitreports the power unit's AC is lost - Deasserted

After turning off the button, sound signals are heard, to decode the error of the power problem.

Resetting the BIOS does not help.

Power supplies were replaced from another server - there is no result.

Changed the board into which the power supplies are inserted to the same from the production server - there is no result.

A month before, there was an error in the logs:

BIOS Evt SensorSystem Event<td style="border-bottom: 1px solid # cccccc; background: transparent; text-align: left; padding-righ...

Re: S5520UR - Pwr Unit Status error 0x0061

idata — Mon, 21 Aug 2017 10:04:17 GMT

Hello Vladimir Pavlyshyn,

Thank you for contacting Intel Technical Support.

I understand that the server board S5520UR is getting the error code Pwr Unit Status error 0x0061. You already reseated BIOS, replaced power supplies and the power distribution board but the problem persists.

Is the server board running into an Intel Chassis? If so may I have the model?

You also mentioned: "After turning off the button, sound signals are heard, to decode the error of the power problem." Can you please provide the beep codes heard when you turn off the server?

Have you tried the server on bare bones? Can you please send the logs reported a month ago?

Please let me know your results.

Regards,

Jeremiah A.

Intel Technical Support

Re: S5520UR - Pwr Unit Status error 0x0061

VPavl4 — Mon, 21 Aug 2017 10:35:29 GMT

Thank you for responding.

Yes, you have correctly understood the situation.

The server board running into Intel Chassis - Prod Code: SR2612URR.

About beep codes:

I don't tried the server on bare bones.

"Can you please send the logs reported a month ago?"

In what form can I provide logs?

Re: S5520UR - Pwr Unit Status error 0x0061

idata — Mon, 21 Aug 2017 10:57:33 GMT

Hi Vladimir Pavlyshyn,

Thank you for your quick response.

You can send the log in plane text. Can you please try the server on bare bones?

Please let me know your results.

Regards,

Jeremiah A.

Intel Technical Support

Re: S5520UR - Pwr Unit Status error 0x0061

VPavl4 — Mon, 21 Aug 2017 11:08:52 GMT

The server logs:

229 08/18/2017 13:29:16 Pwr Unit Status Power Unit reports the power unit has suffered a failure - Asserted

228 08/18/2017 13:29:10 Pwr Unit Status Power Unit reports the power unit is powered off or being powered down - Asserted

227 08/18/2017 13:29:05 Button Button / Switch reports the power button has been pressed - Asserted

226 08/18/2017 13:29:03 Button Button / Switch reports the power button has been pressed - Asserted

225 08/18/2017 13:28:55 Pwr Unit Status Power Unit reports there has been a soft power control failure - Asserted

224 08/18/2017 13:28:50 Pwr Unit Status Power Unit reports the power unit's AC is lost - Deasserted

223 08/18/2017 13:28:49 P1 Status Processor reports the processor's presence has been detected - Asserted

222 08/18/2017 13:28:49 Pwr Unit Status Power Unit reports the power unit's AC is lost - Asserted

*******

103 08/03/2017 09:03:09 Pwr Unit Status Power Unit reports there has been a soft power control failure - Asserted

102 08/03/2017 09:03:04 Pwr Unit Status Power Unit reports the power unit's AC is lost - Deasserted

101 08/03/2017 09:03:03 P1 Status Processor reports the processor's presence has been detected - Asserted

100 08/03/2017 09:03:03 Pwr Unit Status Power Unit reports the power unit's AC is lost - Asserted

99 08/03/2017 08:54:28 Pwr Unit Status Power Unit reports the power unit is powered off or being powered down - Asserted

98 08/03/2017 08:54:23 Button Button / Switch reports the power button has been pressed - Asserted

97 08/03/2017 08:51:25 Button Button / Switch reports the power button has been pressed - Asserted

96 08/03/2017 08:51:25 Pwr Unit Status Power Unit reports the power unit is powered off or being powered down - Deasserted

95 08/03/2017 08:50:56 Pwr Unit Status Power Unit reports the power unit is powered off or being powered down - Asserted

94 08/03/2017 08:50:52 Button Button / Switch reports the power button has been pressed - Asserted

93 08/03/2017 08:50:49 Button Button / Switch reports the power button has been pressed - Asserted

92 08/03/2017 08:36:56 Pwr Unit Status Power Unit reports there has been a soft power control failure - Asserted

91 08/03/2017 08:36:50 Pwr Unit Status Power Unit reports the power unit is powered off or being powered down - Deasserted

90 08/03/2017 08:36:46 Pwr Unit Status Power Unit reports the power unit has suffered a failure - Asserted

89 08/03/2017 08:36:46 Pwr Unit Status Power Unit reports the power unit is powered off or being powered down - Asserted

88 07/14/2017 12:34:05 BIOS Evt Sensor System Event reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

87 07/14/2017 12:34:04 BIOS Evt Sensor System Event reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

86 07/14/2017 12:33:32 Unknown System Event reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

85 07/14/2017 12:33:32 Unknown System Event reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

84 07/14/2017 12:29:58 POST Err Sensor BIOS POST Progress Error-Unknown - Asserted

83 07/14/2017 12:29:19 BIOS Evt Sensor System Event reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

82 07/14/2017 12:29:19 BIOS Evt Sensor System Event reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

81 07/14/2017 12:28:46 IPMI Watchdog Watchdog 2 reports the watchdog initiated a hard reset - Asserted

80 07/14/2017 12:22:31 BIOS Evt Sensor System Event reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

79 07/14/2017 12:27:30 BIOS Evt Sensor System Event reports Timestamp Clock Sync. Event is one of two expected events from BIOS on every power on. - Asserted

78 07/14/2017 12:27:05 Pwr Unit Status Power Unit reports the power unit has suffered a failure - Deasserted

77 07/14/2017 12:27:05 Pwr Unit Status Power Unit reports the power unit is powered off or being powered down - Deasserted

76 07/14/2017 12:27:00 Pwr Unit Status Power Unit reports the power unit has suffered a failure - Asserted

75 07/14/2017 12:27:00 Pwr Unit Status Power Unit reports the power unit is powered off or being powered down - Asserted

Duplicate rows removed.

"Can you please try the server on bare bones?" - this means removing the motherboard from the case and run?

Re: S5520UR - Pwr Unit Status error 0x0061

idata — Tue, 22 Aug 2017 06:45:29 GMT

Hi Vladimir Pavlyshyn,

Thank you for the information provided.

Correct, the idea of doing bare bones is to test the board out the chassis on basic configuration. You can test the board on a none conductive surface. Test the board with a different known good power supply unit. Remove the memory and test it with one memory stick at a time.

Please let me know your results.

Regards,

Jeremiah A.

Intel Technical Support

Re: S5520UR - Pwr Unit Status error 0x0061

VPavl4 — Tue, 22 Aug 2017 12:26:26 GMT

Hi, Jeremiah.

I did as you said.

I removed the motherboard from the case, put the plastic part under it. I tried with one memory stick and no memory at all. I took the power supply units from my 3rd server for the purity of the experiment.

At some point the error changed to 0x0020 - reports there has been a soft power control failure.

In general, the result is the same - the server starts with a burning problem indicator and turns off with the same beeps.

Re: S5520UR - Pwr Unit Status error 0x0061

VPavl4 — Fri, 25 Aug 2017 11:31:29 GMT

What else can I do to solve my problem?

Re: S5520UR - Pwr Unit Status error 0x0061

idata — Sat, 26 Aug 2017 07:12:11 GMT

Hi Vladimir Pavlyshyn,

Thank you for your information.

Based on what you have done so far:

1- Test the board out the chassis

2- Tried different power supplies

3- Replaced the power distribution board

4- Tried external power suplies

5- Claer CMOS

6- Tried one memory stick at a time

The problem continues after that. At this point you will need to consider the option of replacing the server board.

Regards,

Jeremiah A,

Intel Technical Support

Re: S5520UR - Pwr Unit Status error 0x0061

VPavl4 — Thu, 31 Aug 2017 08:34:58 GMT

Hello, Jeremiah.

Very sorry, I was hoping that it would be possible to restore the server board.

Many thanks for your time and help.

Re: S5520UR - Pwr Unit Status error 0x0061

idata — Thu, 31 Aug 2017 10:27:54 GMT

Hello vyp,

Please, https://www.intel.com/content/www/us/en/support/contact-support.html Contact Support over the phone or via chat so we could do further troubleshooting on this board.

Best regards,

Caesar B.