topic Re: Intel Active System Console - Data is being retrieved, Please retry in Intel® Xeon® Processor and Server Products

Intel Active System Console - Data is being retrieved, Please retry

SCrow1 — Wed, 11 Jan 2017 03:18:32 GMT

ASC gives the above message. I have removed ASC and RAID Web Console. Rebooted and installed ASC only. I have waited a day and still get the same message.

OS is Windows Server 2012

Server board is S5520HCR

Can anyone help please?

Re: Intel Active System Console - Data is being retrieved, Please retry

idata — Thu, 12 Jan 2017 04:26:56 GMT

It should work. Make sure your firewall is not blocking any of the features of the console. In the past, it has taken several minutes retrieving the data but it should not take this long.

Has this worked in the past?

Re: Intel Active System Console - Data is being retrieved, Please retry

SCrow1 — Thu, 12 Jan 2017 04:51:41 GMT

Firewall is off.

I have only just installed ASC, it has never been used. Windows 2012 was installed 2 to 3 months ago. It is a Hyper-V server and does nothing else.

As I have never used ASC before, I'm not sure what it is actually supposed to be doing. I have no idea where to start looking to find the issue. What data is it retrieving? From where?

Thanks

Re: Intel Active System Console - Data is being retrieved, Please retry

Cesar_B_Intel — Fri, 13 Jan 2017 07:37:01 GMT

Hello stuart.crowley ,

Thank you for the information, is this a Windows Hyper V Role or is it a Hyper-V Core installation?

Regards,

Caesar B.

Re: Intel Active System Console - Data is being retrieved, Please retry

SCrow1 — Fri, 13 Jan 2017 07:53:52 GMT

It is Windows 2012 R2 Standard with the Hyper-V role installed.

Thanks

Re: Intel Active System Console - Data is being retrieved, Please retry

idata — Fri, 20 Jan 2017 08:22:45 GMT

Just to confirm, your Windows 2012 R2 Is in the host or in the Virtual Machine?

Re: Intel Active System Console - Data is being retrieved, Please retry

idata — Fri, 20 Jan 2017 08:26:47 GMT

For further investigation could you please provide us with the msinfo32 file?

Re: Intel Active System Console - Data is being retrieved, Please retry

SCrow1 — Sun, 22 Jan 2017 23:09:10 GMT

I am doing everything on the physical host machine.

Re: Intel Active System Console - Data is being retrieved, Please retry

SCrow1 — Sun, 22 Jan 2017 23:22:50 GMT

I can see how to attach a file here, so;

https://drive.google.com/file/d/0B2okmGZ7cUBsMGZPbWZtVUl6WGc/view?usp=sharing https://drive.google.com/file/d/0B2okmGZ7cUBsMGZPbWZtVUl6WGc/view?usp=sharing

Thank you for looking,

Stuart

Re: Intel Active System Console - Data is being retrieved, Please retry

idata — Tue, 24 Jan 2017 13:04:29 GMT

Thanks for the information we will proceed to analyze the provided data and will contact you as soon as possible,

Regards,

Caesar B.

Re: Intel Active System Console - Data is being retrieved, Please retry

SCrow1 — Wed, 25 Jan 2017 00:07:50 GMT

Thank you. I appreciate your help.

Re: Intel Active System Console - Data is being retrieved, Please retry

idata — Thu, 26 Jan 2017 07:48:03 GMT

You are welcome. We are still analyzing the data provided.

Re: Intel Active System Console - Data is being retrieved, Please retry

idata — Fri, 27 Jan 2017 10:33:08 GMT

At this point you could try reinstalling the Operating System or contactinghttp://www.intel.com/content/www/us/en/support/contact-support.html Intel Customer Support for further assistance.

Best regards,

Caesar B.

Re: Intel Active System Console - Data is being retrieved, Please retry

idata — Tue, 21 Feb 2017 08:59:32 GMT

Hello,

It seems you have covered all the possibilities for this. At this point, you might need to consider reinstalling your Operating System.