topic Re: Problem access to w7 equipment with mesh commander in Intel® Xeon® Processor and Server Products

Problem access to w7 equipment with mesh commander

jcast181 — Mon, 13 Aug 2018 15:05:26 GMT

Good again, once again I request your help, I have two nucs with w7 that I can not access with mesh commander ...

In one of them when clicking with the mouse, the intelamt line does not appear(in mesh commander) as it appears in all the other 40 machines that I am monitoring with meshcommander, and I have with ctrl + p intel mebx, but it gives me timeout when accessing it, without with ultravnc, if it arrived correctly ...

The second case is a machine that asks me to put an acceptance code that shows on the screen of the machine with w7 when accessing with mess commander, the problem is that in intel mebx the userconsent line does not appear, and I do not know how to enable it to disable the opt-in policy ...

A thousand thanks for your time again, greetings ...

Re: Problem access to w7 equipment with mesh commander

idata — Tue, 14 Aug 2018 00:35:12 GMT

Hello jose enrique olmo Castillo,

Thanks for joining the community.

I regret to tell you that Mesh Commander is a 3rd party software and for such reason we are not able to support it. The Intel equivalent software is Intel Manageability Commander that you can download from the following URL: https://downloadcenter.intel.com/download/27807/Intel-Manageability-Commander?product=97425 https://downloadcenter.intel.com/download/27807/Intel-Manageability-Commander?product=97425

Been said that you could request support for http://www.meshcommander.com/ Mesh Commander on their official website where there is an email address for comments and feedback.

Hope this helps

Jose A.

Re: Problem access to w7 equipment with mesh commander

jcast181 — Tue, 14 Aug 2018 14:37:11 GMT

Hi, thanks for the reply, ok to support mesh commander ...

But I also ask for the line in intel mebx (user consent), which does not appear when pressing ctrl + p, is there a way to enable it or activate it in bios of the nuc or in the operating system w7 ???

In the rest of the machines, if when pressing ctrl + p at the start of the computer the userconsent line appears and I can configure it in none ...

And you could check the status of intel amt on the machine where I can not access via amt ??, any tool?

Thank you very much for the help

Re: Problem access to w7 equipment with mesh commander

idata — Fri, 17 Aug 2018 04:57:01 GMT

Hello jose enrique olmo Castillo,

User consent is available in Intel AMT 6.0 and higher.

In AMT 6.x user consent feature is available only for KVM redirection.

In AMT 7.x and higher for devices in Admin Control mode you can define which operations

require user consent. For devices in Client Control mode, user consent is mandatory for these

operations:

• Serial Over LAN to redirect BIOS screens and OS Boot text screens

• KVM Redirection

• To remotely set BIOS boot options

• To change the source for remote boot (for example, boot from PXE)

• IDE-Redirection (IDE-R) (through AMT 10)

Note: IDE-R is replaced with USB-R in AMT 11.0 and higher

So the next question is what version of AMT does your machine have?

Jose A.

Re: Problem access to w7 equipment with mesh commander

jcast181 — Fri, 17 Aug 2018 14:57:04 GMT

Thanks again for the answer and clarifications, the problem I had has been resolved by disabling intel mebx (with ctr + p), and when you re-enable it, the user consent line appears and lets you configure none to allow access ...

I still have a nuc, I do not agree via amt ...

Is there any way to activate amt in a nuc ??? (The problem is not the operating system, since I have made a model in a nuc to which I access via amt, and I have dumped it in a nuc to which I do not access via amt, and I still can not access)

Is there a way to activate it or is it a manufacturing problem of the nuc ???

Re: Problem access to w7 equipment with mesh commander

jcast181 — Fri, 17 Aug 2018 14:58:21 GMT

sorry intel amt 10

Re: Problem access to w7 equipment with mesh commander

idata — Mon, 20 Aug 2018 04:57:09 GMT

Hello jose enrique olmo Castillo,

What is the model of the NUCs? Some of them are no vPro capable. You can doublecheck their capabilities at the following URL: http://ark.intel.com ark.intel.com . Just do a search by model and then go down and look for Advanced Technologies.

Jose A.

Re: Problem access to w7 equipment with mesh commander

jcast181 — Mon, 20 Aug 2018 11:00:13 GMT

This is the model, every the same

Re: Problem access to w7 equipment with mesh commander

idata — Tue, 21 Aug 2018 04:47:22 GMT

Hello jose enrique olmo Castillo,

According to https://ark.intel.com/products/84862/Intel-NUC-Board-NUC5i5MYBE https://ark.intel.com/products/84862/Intel-NUC-Board-NUC5i5MYBE this NUC is vPro capable. The process to activate AMT should be the same through the Ctrl+p method. You can also try the ACUconfig tool included in the Intel SCS package. Probably these NUCs are not provisioned yet. You can download the Intel SCS from this URL: https://downloadcenter.intel.com/download/26505/Intel-Setup-and-Configuration-Software-Intel-SCS-?product=39104 https://downloadcenter.intel.com/download/26505/Intel-Setup-and-Configuration-Software-Intel-SCS-?product=39104

Let me know if this works.

Jose A.

Re: Problem access to w7 equipment with mesh commander

jcast181 — Wed, 22 Aug 2018 16:29:59 GMT

Thanks again for the answers, I'll run it again accuconfig, but the last time I tried it, I got an error, on September 3 I'm back on vacation and I'll attach an error screenshot when I run it ...

Re: Problem access to w7 equipment with mesh commander

idata — Tue, 28 Aug 2018 04:47:33 GMT

Hello jose enrique olmo Castillo,

We will wait for your updates after September 3rd.

Jose A.

Re: Problem access to w7 equipment with mesh commander

idata — Tue, 04 Sep 2018 04:56:58 GMT

Hello jose enrique olmo Castillo,

Were you able get some progress on this issue? We will look forward for your updated info

Regards

Jose A.

Re: Problem access to w7 equipment with mesh commander

jcast181 — Tue, 04 Sep 2018 06:47:53 GMT

Good morning, when running acuwizard, I get the following error.

Attachment screenshot

Re: Problem access to w7 equipment with mesh commander

idata — Wed, 05 Sep 2018 00:48:13 GMT

Hello jose enrique olmo Castillo,

According to https://ark.intel.com/products/84862/Intel-NUC-Board-NUC5i5MYBE https://ark.intel.com/products/84862/Intel-NUC-Board-NUC5i5MYBE this NUC comes with ME version 10. The SCS version you downloaded is version 12. What happens is the older version available on the website is 11.2 and version 10 doesn't show as available.

I will request this older version to our engineering department and will forward it to you.

Jose A.

Re: Problem access to w7 equipment with mesh commander

jcast181 — Wed, 05 Sep 2018 07:08:04 GMT

Thank you very much for the help and the time dedicated

Re: Problem access to w7 equipment with mesh commander

idata — Thu, 06 Sep 2018 01:19:17 GMT

Hello jose enrique olmo Castillo,

It is definitely my pleasure to assist you.

After double-checking with our engineering department they suggested to update the BIOS on your NUC to the latest available. I found version 0047 https://downloadcenter.intel.com/download/27925/?product=84862 https://downloadcenter.intel.com/download/27925/?product=84862 . The current one your system seems to be 0033 as per the screenshot attached.

Try to run the ACUconfig after updating the BIOS and let us know how it goes.

Jose A.

Re: Problem access to w7 equipment with mesh commander

jcast181 — Thu, 06 Sep 2018 12:10:30 GMT

Hi Jose A., again thanks for your help ... I just updated from v35 to v47, attached captures and keeps giving me errors when cast accuwizar 12 ... Waiting for another solution, again thanks for the answers and the time spent.

Re: Problem access to w7 equipment with mesh commander

idata — Fri, 07 Sep 2018 00:06:39 GMT

Hello jose enrique olmo Castillo,

We will continue this thread through email. We will need to gather some logs that contain sensitive information from your systems. I will sent you a private email to the address shown under your account info.

Jose A.

Re: Problem access to w7 equipment with mesh commander

jcast181 — Fri, 07 Sep 2018 06:10:41 GMT

ok, thanks