topic Re: About Intel Black Box for common redundant power supply format question. in Intel® Xeon® Processor and Server Products

About Intel Black Box for common redundant power supply format question.

AChen97 — Tue, 21 Nov 2017 09:35:44 GMT

Hello ,

I reading the CRPS design guide about PMBus Black box Command

The meaning as below:

Name: MFR_BLACKBOX

Format: Read Block with PEC (238 bytes)

Code: DCh

The content have "System Tracking Data(47 bytes)" and "Power supply event data(38 byte per event)",

and the "Power supply event " can record 5 event,

so.. the total length of the command as 47 bytes + (38 bytes *5 ) = 237 bytes,

I calculated the result with the design guide length is not equal (238 byte ≠ 237bytes),

Is anyone knew the correct format about this command(DCh) , or can tell me what's detail I missed?

Alan Chen,

Re: About Intel Black Box for common redundant power supply format question.

idata — Tue, 21 Nov 2017 11:16:00 GMT

Hello,

Thank you for contacting Intel(R) Technical Support.

In an effort to better assist you, can you please indicate to which Intel Product are to trying to apply this command?

Your prompt response is highly appreciated.

regards,

Jeremiah A.

Intel(R) Technical Support

Re: About Intel Black Box for common redundant power supply format question.

AChen97 — Wed, 22 Nov 2017 02:53:54 GMT

Hi Jeremiah,

Thank your reply, and the Intel product I used is S2600 series,

I see the Technical Product Spec for S2600, and found the description as below:

First, I just want know how to decode the "Black Box" command from power supply(CRPS),

and next step I will connect to S2600 mother board.

By the way, Is it have different black box protocol in different mother board?

Many thanks,

Alan Chen.

Re: About Intel Black Box for common redundant power supply format question.

idata — Wed, 22 Nov 2017 08:30:20 GMT

Hello Alan,

Thank you for your quick response.

I will go ahead and investigate and get back with you as soon as possible with information.

regards,

Jeremiah A.

Intel(R) Technical Support

Re: About Intel Black Box for common redundant power supply format question.

AChen97 — Tue, 28 Nov 2017 05:16:04 GMT

Hi Jeremiah,

If there is any update information,please prompt reply to me.

Best Regards,

Alan Chen.

Re: About Intel Black Box for common redundant power supply format question.

idata — Tue, 28 Nov 2017 09:31:58 GMT

Hello Alan,

I apologize for the inconvenience.

I'm still investigating on your query about the Power Supply Diagnostic Black Box.

In the mean time, can you please provide some more information on why are you trying to decode this command?.

regards,

Jeremiah A.

Intel(R) Technical Support

Re: About Intel Black Box for common redundant power supply format question.

AChen97 — Wed, 29 Nov 2017 03:17:25 GMT

Hi Jeremiah:

I'm a software developer , and I need demo the Black Box function for my boss,

So I need confirm the correct spec and develop the software with a friendly GUI.

regards,

Alan Chen.

Re: About Intel Black Box for common redundant power supply format question.

idata — Wed, 29 Nov 2017 08:13:09 GMT

Hi Alan,

I hope you are doing well today.

Thank you for your quick response and information. I still investigating your query; I will get back to you with information as soon as possible.

regards,

Jeremiah A.

Intel(R) Technical Support

Re: About Intel Black Box for common redundant power supply format question.

idata — Sat, 09 Dec 2017 08:40:31 GMT

Hi Alan,

I hope you are doing well today.

I still investigating your query; I'm checking with engineering about this. Another question I have is: Can you indicate the sever chassis you are going to use?

regards,

Jeremiah A.

Intel(R) Technical Support

Re: About Intel Black Box for common redundant power supply format question.

AChen97 — Mon, 11 Dec 2017 03:07:55 GMT

Hi Jeremiah:

I have no chassis, now I just need decode the black box function,

so I think the chassis is no matter with our query,

Many thanks,

Alan Chen.

Re: About Intel Black Box for common redundant power supply format question.

idata — Wed, 13 Dec 2017 08:53:28 GMT

Hi Alan,

Thank you for your response.

I was informed that this type of inquiries are assist by a more direct support line. You can contact us via the following line: Phone Number: (916) 377-7000Business Hours:

Monday - Friday

7:00 AM to 5:00 PM (Pacific Time)

regards,

Jeremiah A.

Intel(R) Technical Support

Re: About Intel Black Box for common redundant power supply format question.

AChen97 — Mon, 18 Dec 2017 02:29:19 GMT

Dear Jeremiah:

Thank your fully support ! But I don't called the support contact window,because I can't follow this Business Hours,

I still solved this query , because I got a new power supply and try to decode this command,

The result is 1 byte-Data Length + 47 bytes-Tracking Data + 190 bytes-Event Data = 238 bytes ,

Many thanks and Best regards,

Alan Chen,

Re: About Intel Black Box for common redundant power supply format question.

idata — Mon, 18 Dec 2017 08:23:05 GMT

Hello Alan,

Thank you for your response.

I'm to hear that you were able to find the information. Please let me know if there is something else we can help you.

regards,

Jeremiah A.

Intel(R) Technical Support

Re: About Intel Black Box for common redundant power supply format question.

idata — Sat, 23 Dec 2017 08:07:20 GMT

Hello Alan,

I have not herd back from regarding this issue. I will proceed in closing this case.

Thank you for contacting Intel technical Support.

regards,

Jeremiah A.

Intel Technical Support