topic Re: Power failure - Server System R1304GZ4GC in Intel® Xeon® Processor and Server Products

Power failure - Server System R1304GZ4GC

cdabb — Mon, 20 Mar 2017 16:55:57 GMT

Hello there,

I had a lovely working server until today, I wanted to add a internal ssd into the case so I had to get the power supply for it. There is a OSD connector there for power so I found a thread on how to get a cable ffor this connector as there not available to buy now. I followed this guide to make up my cable

/thread/36313 https://communities.intel.com/thread/36313

In hind sight I should of got the multimeter out and checked the voltages myself as its obvious something has short circuited.

Upon plugging in a hard drive the server turned off with a bunch of beeps, I have tried to power on the server several times with the same set of beeps. I had the reduntant power supply disconnected at the time and that does not help either.

I am able to access the BMC and gather the sensor reading and shows the following messages

Pwr Unit Status

reports there has been a soft power control failure reports the power unit has suffered a failure

Critical

0x0060

Pwr Unit Redund

reports redundancy has been lost reports redundancy has been lost and there are insufficient resources to maintain normal operation

Critical

0x0022

PS1 Status

reports the power supply's presence has been detected reports the power supply has suffered a failure reports a predictive failure has been detected for the power supply

Critical

0x0007

PS2 Status

reports the power supply's presence has been detected reports the power supply's input (AC/DC) has been lost

Critical

0x0009

Is there a reset procedure I can do or have I fried the motherboard?

Any help would be appreciated.

Thanks

Craig Dabbs

Re: Power failure - Server System R1304GZ4GC

idata — Mon, 20 Mar 2017 17:32:52 GMT

We understand that trying to build the cable something went wrong with the voltages, in this case since the power supply connectors are built into the board this shortcut may affect the board itself. What you can try as the last course of action to make sure the board is not working properly is set the bios defaults with the jumper J6D1 and also trying with a different power supply besides the ones you are using.

You will find the jumper location on page 92 of the following document:

http://download.intel.com/support/motherboards/server/sb/s2600gzgl_tps_r2_4.pdf http://download.intel.com/support/motherboards/server/sb/s2600gzgl_tps_r2_4.pdf

Other than that if still doesn't work the board it's already damaged.

Re: Power failure - Server System R1304GZ4GC

cdabb — Sat, 25 Mar 2017 09:54:05 GMT

Thanks for replying,

Hopefully some of the components made it out alive.

Re: Power failure - Server System R1304GZ4GC

idata — Fri, 31 Mar 2017 06:05:16 GMT

Hopefully it will be just the board, but let us know how it goes after trying the steps suggested or if you need further assistance.

Best Regards,

Esteban V.

Re: Power failure - Server System R1304GZ4GC

idata — Sat, 08 Apr 2017 06:13:48 GMT

Following up on this matter we would like to know how did it go after trying the steps suggested.

Esteban V.