topic Re: RMM4 module not working in Intel® Xeon® Processor and Server Products

RMM4 module not working

VArkh — Sun, 22 Jul 2018 06:09:20 GMT

have a system with a S2600CP4 board. I would like to enable its KVM features by adding a remote management module RMM4

I configured the module in Bios

But in BMC web concole I see that the module is not installed:

Why it does not work?

Re: RMM4 module not working

idata — Sun, 22 Jul 2018 07:19:59 GMT

Hello Vityas,

Hope you are doing fine.

In order to activate the KVM, you will need the activation key RMM4.

You can search it by the product code AXXRMM4LITE.

Regards,

Charlie_Intel

Re: RMM4 module not working

VArkh — Sun, 22 Jul 2018 07:37:56 GMT

I have AXXRMM4, not lite. Tell me please how and where I can activate it

Re: RMM4 module not working

idata — Sun, 22 Jul 2018 08:50:45 GMT

Hello Vityas,

What is the BIOS firmware version that you have?

Regards,

Charlie_Intel

Re: RMM4 module not working

VArkh — Sun, 22 Jul 2018 08:53:48 GMT

I post screen in first message with bios information.

se5c600.86b.02.06.0005

Re: RMM4 module not working

idata — Sun, 22 Jul 2018 09:37:34 GMT

Hello Vityas,

I apologize for asking but we need to double check the information, are you able to perform an EFI firmware update?

Please try to run the browser as an administrator - right click on the application and then "run as administrator" and install the java package.

Charlie_Intel

Re: RMM4 module not working

VArkh — Sun, 22 Jul 2018 09:47:47 GMT

Thanks for the answer. I updated the firmware a few months ago. Do not I have the latest version now? Give please a link to it if not.

The latest version java is installed. I started the browser as administrator, but still writes that the module is not installed.

Re: RMM4 module not working

idata — Mon, 23 Jul 2018 06:37:23 GMT

Hello Vityas,

Please try to perform it with the following order:

Install first:

1. https://downloadcenter.intel.com/download/26957/Intel-Server-Board-S2600CP-Firmware-Update-Package-for-EFI?product=56334

Then:

2. https://downloadcenter.intel.com/download/27786/Firmware-Update-Package-Update-for-EFI-Intel-Server-Boards-and-Intel-Server-Systems-Based-on-Intel-60X-Chipset?v=t

Then test the KVM again.

Let me know how it goes.

Regards,

Charlie_Intel

Re: RMM4 module not working

idata — Mon, 30 Jul 2018 07:08:43 GMT

Hello Vityas,

Hope you are doing fine.

We are wondering if the information provided worked for you and if you still need assistance?

Regards,

Charlie_Intel

Re: RMM4 module not working

VArkh — Mon, 30 Jul 2018 23:45:56 GMT

Hello. I installed both updates. Unfortunately, the problem is not solved.

Re: RMM4 module not working

idata — Tue, 31 Jul 2018 08:59:57 GMT

Hello Vityas,

This could be an issue with the RMM or the board.

We are going to contact you back as soon as possible to give you further assistance.

Regards,

Charlie_Intel

Re: RMM4 module not working

idata — Wed, 22 Aug 2018 06:36:22 GMT

Hello Vityas,

We are going to proceed and close this thread as we are already working on another case.

Regards,

Charlie_Intel