topic memory thrm related warnings/errors on vmware. in Intel® Xeon® Processor and Server Products

memory thrm related warnings/errors on vmware.

RSmir — Tue, 28 Aug 2018 10:34:58 GMT

Добрый день !

У меня подобная проблема которая тут обсуждалась. Ответа на вопрос я не нашёл и поэтому повторяю :

Remote Management Module key : Installed

Device (BMC) Available : Yes

BMC FW Build Time : 2018-06-07 11:48:53

BIOS ID : SE5C610.86B.01.01.0027.071020182329

BMC FW Rev : 1.53.11210

Boot FW Rev : 1.07

SDR Package Version : SDR Package 1.17

Mgmt Engine (ME) FW Rev : 03.01.03.050

Baseboard Serial Number : BQTP61800321

Сенсоры в BMC WEB console :

VRD Hot All deasserted OK 0x0000

DIMM Thrm Mrgn 1 Normal OK -48 degrees C

DIMM Thrm Mrgn 2 Normal Unknown Not Available

DIMM Thrm Mrgn 3 Normal OK -51 degrees C

DIMM Thrm Mrgn 4 Normal Unknown Not Available

Agg Therm Mgn 1 Normal OK -7 degrees C

Постоянно, приблизительно каждые 5 минут в сфере vmware выходит сообщение о температуре на DIMM. Помогите от этого избавиться.

for english :

Good afternoon !

At me a similar problem which here was discussed. I did not find the answer to the question and therefore I repeat:

Remote Management Module key: Installed

Device (BMC) Available: Yes

BMC FW Build Time: 2018-06-07 11:48:53

BIOS ID: SE5C610.86B.01.01.0027.071020182329

BMC FW Rev: 1.53.11210

Boot FW Rev: 1.07

SDR Package Version: SDR Package 1.17

Mgmt Engine (ME) FW Rev: 03.01.03.050

Baseboard Serial Number: BQTP61800321

Sensors:

VRD Hot All deasserted OK 0x0000

DIMM Thrm Mrgn 1 Normal OK -48 degrees C

DIMM Thrm Mrgn 2 Normal Unknown Not Available

DIMM Thrm Mrgn 3 Normal OK -51 degrees C

DIMM Thrm Mrgn 4 Normal Unknown Not Available

Agg Therm Mgn 1 Normal OK -7 degrees C

Constantly, approximately every 5 minutes in the vmware sphere there is a message about the temperature on the DIMM.

help please get rid of it.

Re: memory thrm related warnings/errors on vmware.

idata — Tue, 28 Aug 2018 11:28:10 GMT

Hello rs-link,

Hope you are doing fine.

In order to better assist you can you confirm the motherboard model?

Regards,

Charlie_Intel

Re: memory thrm related warnings/errors on vmware.

RSmir — Tue, 28 Aug 2018 11:41:41 GMT

Processed Tags

FRU & SDR Update Package for Intel(R) Server Board S2600TPx (S

2600TP_117)

Intel(R) Server Board S2600TPR detected

Auto-detecting chassis model and attached hardware.

This may take up to 1 minute to complete.

NODE Presence is present

Detected Hardware

**************************************************************

******************

Intel(R) Server Chassis H2000G Product Family

Intel(R) Server Board S2600TPR

Intel(R) Xeon(R) Processor E5-2600 in socket 1

Intel(R) Xeon(R) Processor E5-2600 in socket 2

Baseboard FRU Device

1600 Watt Power Supply Module 1

Power Supply Module 1 FRU Device

1600 Watt Power Supply Module 2

Power Supply Module 2 FRU Device

Redundant Power Supply Configuration

HSBP is a 2U 12 slot 3.5 inch HDD Backplane

IO Module FRU Storage Device

IO Module Temperature Device

Re: memory thrm related warnings/errors on vmware.

idata — Wed, 29 Aug 2018 08:30:18 GMT

Hello rs-link,

Are able to restart the server?

Can you perform a CMOS clear and system event log clear just for testing purposes?

Regards,

Charlie_Intel

Re: memory thrm related warnings/errors on vmware.

RSmir — Wed, 29 Aug 2018 13:37:18 GMT

Good afternoon !

Yes of course I will. Tomorrow I'll be in the server room, I'll write.

Thank you.

Re: memory thrm related warnings/errors on vmware.

idata — Fri, 31 Aug 2018 07:23:27 GMT

Hello rs-link,

Thank you, let us know how it goes.

Regards,

Charlie_Intel

Re: memory thrm related warnings/errors on vmware.

RSmir — Fri, 31 Aug 2018 11:42:59 GMT

After completing your instructions, the day passed - the flight was normal. Sphere does not give out more warnings about the memory temperature. Tomorrow I'll cut the computational modules into combat mode - let's see.

Many thanks for the advice.

With the best wishes.

Re: memory thrm related warnings/errors on vmware.

RSmir — Sat, 01 Sep 2018 08:32:24 GMT

Good afternoon !

Unfortunately the messages have again climbed. Confuses this:

DIMM Thrm Mrgn2 and Mrgn4

Re: memory thrm related warnings/errors on vmware.

RSmir — Sat, 01 Sep 2018 08:38:09 GMT

In addition to the complete information, a message from vsphere:

Re: memory thrm related warnings/errors on vmware.

idata — Sat, 01 Sep 2018 11:43:54 GMT

Hello rs-link,

Is there a way that you can share the sysinfo logs from the server with us so we can perform a deep research about it?

With the last image what we can see is a failing sensor, but we would like to sure about it.

Regards,

Charlie_Intel

Re: memory thrm related warnings/errors on vmware.

RSmir — Sat, 01 Sep 2018 22:08:55 GMT

Good evening !

I attach the report generated for developers in the form of an archive file with logs. I hope that helps.

Regards

Re: memory thrm related warnings/errors on vmware.

idata — Sun, 02 Sep 2018 11:15:17 GMT

Hello rs-link,

Thanks for the file, unfortunately, the file is encrypted and we were not able to open it.

Also, the one that we require is the sysinfo log, you can pull it out by following this link: https://www.intel.com/content/www/us/en/support/articles/000023940/server-products/server-boards.html

Please let us know if you need further assistance to download the logs.

Regards,

Charlie_Intel

Re: memory thrm related warnings/errors on vmware.

RSmir — Mon, 03 Sep 2018 08:42:17 GMT

The prose of life is that I do not encrypt this file, but your hardware. Anyway. Attached files with logs taken by sysinfo. I really hope that helps. Look forward to.

In advance, I'm sorry for my English.

Regards

Re: memory thrm related warnings/errors on vmware.

idata — Mon, 03 Sep 2018 09:42:37 GMT

Hello rs-link,

Do not worry.

Thank you for the file, are you able to switch memories 1 and 2, clear the Cmos again and then send us the new logs?

Regards,

Charlie_Intel

Re: memory thrm related warnings/errors on vmware.

RSmir — Wed, 05 Sep 2018 10:12:58 GMT

Good afternoon !

The memory is replaced in the following order

DIMM A1 <---> F1

DIMM B1 <---> E1

Cross crosswise.

CMOS reset

Logs are attached.

Thank you in advance

Re: memory thrm related warnings/errors on vmware.

idata — Fri, 07 Sep 2018 07:43:07 GMT

Hello rs-link,

Thank you for the information, let us do a quick research about it and we will contact you back.

Regards,

Charlie V.

Re: memory thrm related warnings/errors on vmware.

RSmir — Thu, 13 Sep 2018 11:34:40 GMT

Good afternoon !

How's it going with my problem? Do not forget about me?

Re: memory thrm related warnings/errors on vmware.

idata — Fri, 14 Sep 2018 11:13:38 GMT

Hello rs-link,

Please do not worry we are just waiting for a second level response and we are going to get back to you as soon as possible. Thank you.

Regards,

Charlie_Intel

Re: memory thrm related warnings/errors on vmware.

idata — Tue, 25 Sep 2018 06:28:50 GMT

Hello rs-link,

Thank you for your patience, these values are not memory temps but actual margins or thresholds.

What I did notice in the log is processor IERR. This is an internal processor error and 2 mins after that I see warning events for DIMM Thrm Mrgn failures.

Could be related to processor since processors include the memory controller in them.

Now, the entries are from 09/02 and I don't see them happening anymore.

Could you confirm if the issues are still showing?

I would like you to check the newer logs, is that possible?

Regards,

Charlie_Intel

Re: memory thrm related warnings/errors on vmware.

idata — Sun, 30 Sep 2018 06:47:12 GMT

Hello rs-link,

We are wondering if you need further assistance?

Regards,

Charlie_Intel