Lost access to volume due to connectivity issues on Vmware ESXi 4.1.0

idata — Wed, 12 Oct 2011 16:45:34 GMT

Seagate ST32000644NS SATA Disk Lost access to volume due to connectivity issues.

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Problem Description

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I have build a server with harware listed below.

I have installed on it vMWare ESXi 4.1.0.

I update Firmware al latest version.

I use Seagate ST32000644NS SATA Disk for virtual machines backup.

During Backup an error occur:

vmWare ESXi logs report:

Lost access to volume 4e5f62ca-e0b2e6f0-9f41-001e6716b77f (local-sas-

a02-raid1-data) due to connectivity issues. Recovery attempt is in

progress and outcome will be reported shortly

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# HARDWARE INVENTORY

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01 http:///http://www.elledi.it/shop/product_info.php?products_id=52288470 Chassis INTEL SC5600LX SC5600LX COOLING & REDUNDANT NO HEAT SINKS & NO POWER CORD

01 http://www.elledi.it/shop/product_info.php?products_id=52288473 INTEL AXXLCPPED LCP PED PRODUCTION FOR SC5300

01 http://www.elledi.it/shop/product_info.php?manufacturers_id=&products_id=54131771 INTEL FRIGTHSFANKIT HOT SWAP FAN UPG KIT SC5600 WITH ACCS

01 http://www.elledi.it/shop/product_info.php?manufacturers_id=&products_id=45914692 INTEL AXX6DRV3GEXP 6-DRIVE SAS/SATA BACKPLANE FOR SC5400BRP/SC5400LX WITH EXP

01 http://www.elledi.it/shop/product_info.php?manufacturers_id=&products_id=52288469 Motherboard INTEL S5520HCR HANLAN CREEK S5520HC 12 DIMM 12 DIMMS SINGLE BOX REFRESHED

02 http://www.elledi.it/shop/product_info.php?manufacturers_id=&products_id=52288471 Cpu INTEL BX80614E5620 XEON E5620 2.40GHZ 5.86GT/S SKT1366 12MB BOXED W/O HEATSINK

02 http://www.elledi.it/shop/product_info.php?manufacturers_id=&products_id=49857795 INTEL BXSTS100C THERMAL SOLUTION (COMBO) FOR INTEL XEON CPU SKT1366/1155

06 http://www.elledi.it/shop/product_info.php?manufacturers_id=&products_id=52783241 Memoria KINGSTON KVR1333D3D4R9S/4G 4GB 1333MHZ DDR3 ECC REG W/PARI TY CL9 DIMM DUAL RANK, X4 W/THER

01 http://www.elledi.it/shop/product_info.php?manufacturers_id=&products_id=49990929 RaidController Intel RS2BL080

02 http://www.elledi.it/shop/product_info.php?manufacturers_id=&products_id=45914689 Disco SEAGATE ST3146356SS CHEETAH 15K.7 145B 3.5IN 15KRPM 16MB SAS

02 http://www.elledi.it/shop/product_info.php?manufacturers_id=&products_id=49990932 Disco SEAGATE ST3600057SS CHEETAH 15K.7 600GB 3.5IN 15KRPM 16MB SAS2

01 http://www.elledi.it/shop/product_info.php?manufacturers_id=&products_id=51799657 Disco SEAGATE ST32000644NS CONSTELLATION ES 7200.1 2TB 3.5IN 7200RPM 64MB SATA/300

01 SistemaOperativo vMWare ESXi 4.1.0

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# VmWare ESXi 4.1.0 LOG

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Lost access to volume 4e5f62ca-e0b2e6f0-9f41-001e6716b77f (local-sas-

a02-raid1-data) due to connectivity issues. Recovery attempt is in

progress and outcome will be reported shortly.

info

15/09/2011 09:45:13

localhost.localdomain

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# Controller INTEL RS2BL080 LOG

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seqNum: 0x00000c58

Time: Wed Sep 14 20:01:02 2011

Code: 0x0000010c

Class: 1

Locale: 0x02

Event Description: PD 0d(e0x0c/s5) Path 5000e0ce395b9006 reset (Type 03)

Event Data:

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Device ID: 13

Enclosure Index: 12

Slot Number: 5

Error: 3

seqNum: 0x00000c59

Time: Wed Sep 14 20:01:05 2011

Code: 0x00000057

Class: 1

Locale: 0x02

Event Description: Error on PD 0d(e0x0c/s5) (Error f0)

Event Data:

===========

Device ID: 13

Enclosure Index: 12

Slot Number: 5

Error: 240

seqNum: 0x00000c5a

Time: Wed Sep 14 20:01:05 2011

Code: 0x00000072

Class: 0

Locale: 0x02

Event Description: State change on PD 0d(e0x0c/s5) from ONLINE(18) to FAILED(11)

Event Data:

===========

Device ID: 13

Enclosure Index: 12

Slot Number: 5

Previous state: 24

New state: 17

seqNum: 0x00000c5b

Time: Wed Sep 14 20:01:05 2011

Code: 0x00000051

Class: 0

Locale: 0x01

Event Description: State change on VD 02/2 from OPTIMAL(3) to OFFLINE(0)

Event Data:

===========

Target Id: 2

Previous state: 3

New state: 0

seqNum: 0x00000c5c

Time: Wed Sep 14 20:01:05 2011

Code: 0x000000fc

Class: 3

Locale: 0x01

Event Descrip...

Re: Lost access to volume due to connectivity issues on Vmware ESXi 4.1.0

Edward_Z_Intel — Thu, 13 Oct 2011 01:45:00 GMT

From the RAID log, drive in slot 5 failed and caused the VD offline. First of all, you should not mix SATA and SAS drives in the same enclosure. See http://www.intel.com/support/motherboards/server/sb/CS-030795.htm http://www.intel.com/support/motherboards/server/sb/CS-030795.htm. Main reason is that SAS drives have higher RPM and thus generates more vibration, which may cause SATA drives performance degrade, or even offline.

Also please make sure your http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20174 RAID firmware and http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20245 backplane firmware are updated.

topic Re: Lost access to volume due to connectivity issues on Vmware ESXi 4.1.0 in Intel® Xeon® Processor and Server Products

Lost access to volume due to connectivity issues on Vmware ESXi 4.1.0

Re: Lost access to volume due to connectivity issues on Vmware ESXi 4.1.0