topic Re: Server is overloaded in Intel® Xeon® Processor and Server Products

Server is overloaded

LViac — Tue, 11 Dec 2018 18:18:09 GMT

Problem with Intel Server (Canoe Pass) S2600CP4 board.A record appears in the logs: "Warning event: Temperature sensor 87 reports the sensor is in a high, but non-critical, and going higher state. Sensor reading: Unspecified. Threshold value: Unspecified." After this event, the server reboots after a few hours. What to do? what to replace?

Re: Server is overloaded

Franklin_S_Intel — Tue, 11 Dec 2018 19:44:20 GMT

Hello Lomovtsev, Thank you for contacting Intel Customer Support. Would it be posible for you to send over some server logs by following the instructions here https://downloadcenter.intel.com/download/26991/System-Information-Retrieval-Utility-SysInfo-?v=t Best regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Server is overloaded

LViac — Tue, 11 Dec 2018 20:25:05 GMT

yes, I'll try to figure it out

Re: Server is overloaded

Franklin_S_Intel — Wed, 12 Dec 2018 19:14:58 GMT

Lomovtsev, Basically you need a FAT32 formatted USB drive and extract the contents of the downloaded zip file on the root of the USB key. Then you need to follow the section 2.1.2 of the guide in order to run the utility from UEFI. Let us know if you run into any issues. Best regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Server is overloaded

LViac — Wed, 12 Dec 2018 19:19:07 GMT

Thanks for the help! So far I can not do anything with the server, as it is in work. On Saturday or Sunday I will do all the options and be sure to let you know.

Re: Server is overloaded

Franklin_S_Intel — Wed, 12 Dec 2018 19:22:21 GMT

Lomovtsev, Perfect, we will be waiting for your update. Have a good day. Best regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Server is overloaded

LViac — Mon, 17 Dec 2018 18:05:57 GMT

When installing sysinfo encountered problems:

1. Clause 2.1.2. I can not run sysinfo.efi.

2. If I use Windows, then under clause 2.2.1 I cannot find the file memrwdinstall.bat in the downloaded archive

I can provide a screenshot of the selview utility

Re: Server is overloaded

LViac — Mon, 17 Dec 2018 20:35:42 GMT

logfile sysinfo

Re: Server is overloaded

LViac — Mon, 17 Dec 2018 21:07:10 GMT

full log

Re: Server is overloaded

Franklin_S_Intel — Tue, 18 Dec 2018 15:32:58 GMT

Hello Lomovtsev, Thank you for the update. I have a couple questions. Did you run sysinfo.efi from the UEFI shell? Did you generate those logs you shared from Windows? Regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Server is overloaded

LViac — Tue, 18 Dec 2018 17:28:52 GMT

Good afternoon, started from windows. The magazine that was formed - sent. There is another file, but it is empty, there is no data, only the header. No more files have been generated. Launched the sysinfo utility.

Re: Server is overloaded

LViac — Tue, 18 Dec 2018 19:25:31 GMT

send a screenshot to selviewer. It can be seen that the server is rebooted immediately after the rebuild raid 10 ends.

Re: Server is overloaded

Franklin_S_Intel — Tue, 18 Dec 2018 20:03:18 GMT

Hello Lomovtsev, We will analyze the additional data you provided and get back with you as soon as possible. Regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Server is overloaded

LViac — Tue, 18 Dec 2018 20:05:57 GMT

Thank! I will wait!

Re: Server is overloaded

LViac — Tue, 18 Dec 2018 21:27:23 GMT

Attention! The picture and text about a successful rebuild is incorrect! The server in the logs writes after rebooting ALWAYS a successful rebuild raid!

Re: Server is overloaded

Franklin_S_Intel — Wed, 19 Dec 2018 15:17:22 GMT

Hello Lomovtsev, It seems that your board’s firmware is outdated. Would it be possible for you to upgrade to the version you can download from here https://downloadcenter.intel.com/download/27727/Firmware-Update-Package-Update-for-EFI-Intel-Server-Boards-and-Intel-Server-Systems-Based-on-Intel-60X-Chipset and then to the one you can download from here https://downloadcenter.intel.com/download/28312/Firmware-Update-Package-Update-for-EFI-Intel-Server-Boards-and-Intel-Server-Systems-Based-on-Intel-60X-Chipset? Please make sure you follow the instructions step by step and do not force restart the server on at any point. Sometimes it might take a few minutes for the server to react during the upgrade process and you might run into a black screen but just leave it there, it will reboot by itself after a while. Regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Server is overloaded

LViac — Wed, 19 Dec 2018 17:14:47 GMT

I have S2600CP4 board

Are the indicated links correct for the specified board?

Re: Server is overloaded

LViac — Wed, 19 Dec 2018 17:16:21 GMT

and most importantly: won't the raid currupt?

Re: Server is overloaded

Franklin_S_Intel — Wed, 19 Dec 2018 18:55:07 GMT

Lomovtsev, The links are correct for that board. If you scroll down you will find a section that says "This download is valid for the product(s) listed below." and there will be S2600CP4 listed. The RAID array info should not get corrupted by doing this however, having a recent backup is always essential. If you don't have a backup right now I would recommend creating one and then working on your BIOS upgrade just in case. Regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation

Re: Server is overloaded

LViac — Thu, 20 Dec 2018 15:31:38 GMT

Updated BIOS to last. But nothing has changed. The server is overloaded every 3-5 hours. sometimes with such a screen.