topic Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged in Intel® Xeon® Processor and Server Products

S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

SAljoshin — Mon, 21 May 2018 08:59:37 GMT

Hello,

We have a problem with one server.

Issue:

There are two absolutely identical servers in the same power network. There are redundant PSU in each server. There are 2 CPUs are installed in each server. Time to time one of PSU is unplugged for some period of time. The first server works correctly.

But the second one gives such warning:

The speed of processor 6 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

and also:

"The network interface "Intel(R) I350 Gigabit Network Connection # 2" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets.

Reason: The network driver did not respond to an OID request in a timely fashion.

This network interface has reset 5 time(s) since it was last initialized."

"Intel(R) I350 Gigabit Network Connection # 2

Network link is disconnected."

As a result server hungs up once in 2-3 weeks. It is a surveillance server.

What we tried to do:

- BIOS, FW and drivers - all are latest and greatest. Didin't help.

- Changed power plan to High Performance and also changed CPU minimum speed to 100% - didn't help

- Untick option "Allow to disable this device to save power" for LAN adapters. - didn't help.

Most interesting is that when there is one PSU plugged and working, there is no errors. When you plug the second PSU without power cord - errors appear. And it does not make any difference which PSU you try to unplug.

Seems like this problem is hardware related. But what shall we try to change? Power Distribution Module or motherboard?

Regards,

Sergei.

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Mon, 21 May 2018 09:35:46 GMT

Hello SergeiAljoshin,

In an effort to better assist can you please provide some details of the software and infrastructure you have installed?

What is the chassis model?

OS installed?

Can you share us SysInfo logs from the failing server?

Best Regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

SAljoshin — Mon, 21 May 2018 09:53:07 GMT

Hello Charlie,

there is a power generator, which powers up 1 PSU in each server and UPS for another PSU whitch powers up another PCU in each server.

Chassis is: Supermicro CSE-846E16-R1200B

Event log is attached.

Windows Server 2016 Standard 16C is an OS in both servers.

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Mon, 21 May 2018 10:44:37 GMT

Hello SergeiAljoshin,

Thank you for the file, we will check the information and will get back to you,

Best Regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Wed, 23 May 2018 08:09:13 GMT

Hello SergeiAljoshin,

Unfortunately, the file you sent to us is not from the board, we need the board logs.

In order to download the Sysinfo logs from the board please follow thishttps://www.intel.com/content/www/us/en/support/articles/000023940/server-products/server-boards.html link steps.

Best regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

SAljoshin — Thu, 24 May 2018 13:34:53 GMT

Hello Charlie,

I am not very sure that it will be possible to get those logs. Partner has service window once a week to that server.

I will check, if it possible.

Sergei

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Sat, 26 May 2018 06:30:53 GMT

Hello SergeiAljoshin,

Thank you, we will be waiting for the information, please take your time.

Best Regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

SAljoshin — Tue, 29 May 2018 14:54:45 GMT

Hello Charlie,

Customer could collect log file using Integrated BMC Web Console. In attachment.

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Wed, 30 May 2018 06:57:15 GMT

Hello SergeiAljoshin,

Thank you for sharing the files, we will verify the information and will get back to you as soon as possible.

Best Regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Wed, 06 Jun 2018 07:12:25 GMT

Hello SergeiAljoshin,

I apologize for the delay, we were trying to access the file but It seems to be encrypted.

Also, It appears to be different from the one that we require.

Can you please check the procedure with thishttps://www.intel.com/content/www/us/en/support/articles/000023940/server-products/server-boards.html link?

Best regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

SAljoshin — Fri, 08 Jun 2018 10:37:44 GMT

Hello Charlie,

It will take time.

But right now I have here brand new Compute Card CD1M3128MK with latest BIOS and drivers and clean Windows 10 Pro installed and I have here exact same problem.

So it should be related to some driver, not hardware issue.

Sergei

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Sat, 09 Jun 2018 06:31:56 GMT

Hello SergeiAljoshin,

Can you please verify that you are using the latest driver version for the following:

a. Chipset (Motherboard).

b. Intel® Rapid Storage Technology.

Also, can you test disabling "Enhanced Intel SpeedStep" in the BIOS configuration?

Best regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

SAljoshin — Mon, 11 Jun 2018 08:01:03 GMT

Hello Charlie,

As it is more simple for me to test with this ComputeCard here than with server on client side.

It is CD1M3128MK ComputeCard. Clean Windows 10 Pro 1803 build.

All latest drivers and BIOS instaloled from downloadcenter.intel.com

There is no RapidStorage driver for this card.

There is no such settings like SpeedStep fro this product in BIOS.

There is no errors related to LAN, but still only CPU error.

What can I try next?

I also have another ComputeCard model and I can test with that aswell.

Sergei

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Mon, 11 Jun 2018 08:51:20 GMT

Hello SergeiAljoshin,

We understand, but, unfortunately, we do not support ComputeCards we need you to test directly with the server or open a new ticket with the ComputeCard support team.

Best regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

SAljoshin — Mon, 11 Jun 2018 10:17:40 GMT

I will ask Customer to double check this options,

- How can customer check running chipset driver version?

- It uses LSi controller not intel, so no Rapid Storage applicable.

- Will check SpeedStep in BIOS in both servers.

Will create ticket for compute card as well.

Sergei

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Mon, 11 Jun 2018 11:13:15 GMT

Hello SergeiAljoshin,

The latest version for chipset is:

Version: 10.1.17479.8054 (Latest) the easier way is to download it and install it is available on our website.

Please let us know as soon as you verify the information provided.

Best Regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Sat, 16 Jun 2018 06:35:31 GMT

Hello SergeiAljoshin,

We are wondering if you were able to verify the version?

Best regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

SAljoshin — Wed, 20 Jun 2018 07:20:13 GMT

Hello Charlie,

Sorry for delay!

Yes, latest version installed and server restarted, still the same issue exist.

Sergei

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

idata — Wed, 20 Jun 2018 08:24:16 GMT

Hello SergeiAljoshin,

In order to better assist you and get the more accurate information we will need to get the logs from the server, we need you to follow the steps in thishttps://downloadcenter.intel.com/download/26991/System-Information-Retrieval-Utility-SysInfo-?v=t link.

Best regards,

Charlie_Intel

Re: S2600CW2 turns off LAN and reduce CPU performance when redundant PSU unplugged

SAljoshin — Thu, 21 Jun 2018 10:21:21 GMT

I will try to get them

Sergei