topic Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location. in Intel® Xeon® Processor and Server Products

Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Sun, 03 May 2020 21:30:41 GMT

I attached pic of the error ,

Thanks Oded Davidson

intelsupport@emet.co.il

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

AlHill — Sun, 03 May 2020 21:33:01 GMT

This forum is for Intel NUCs. You want the server forum, which is here:

https://forums.intel.com/s/topic/0TO0P00000018NYWAY/servers

Doc

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

JoseH_Intel — Tue, 05 May 2020 07:35:47 GMT

Hello ODavi2,

Thank you for joining the community.

There are supposed to be 3 fans on each one of these nodes. On your BMC it shows 6 fans up and running and 6 not present. Let me ask you are there 2 nodes only on your chassis?

We will look forward for your updates

Regards

Jose A.

Intel Customer Support

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Wed, 06 May 2020 17:46:21 GMT

Hi Jose

We have about 200 of this servers. This chassis has 4 nodes as well as all other servers. Indeed it has only 3 fans but shows 6... this node’s mainboard was replaced about 1.5 years ago

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

JoseH_Intel — Thu, 07 May 2020 07:16:39 GMT

Hello ODavi2,

Is this the only node showing this erratic fan info? If you access any of the other 3 nodes BMC console what do you see? Could you attach an image, please? Have you performed any BIOS updates recently? What firmware version is currently installed?

We will look forward to your updates

Regards

Jose A.

Intel Customer Support

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Sun, 10 May 2020 14:38:38 GMT

The affecter server name is srv-04-162-mgm, it’s neighbors names are srv-04-161-mgm, srv-04-160-mgm and srv-04-159-mgm .

Images are attached.

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Sun, 10 May 2020 14:40:28 GMT

posted a file.

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Sun, 10 May 2020 14:40:53 GMT

posted a file.

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

JoseH_Intel — Mon, 11 May 2020 07:32:02 GMT

Hello ODavi2,

Thanks for the updates. Could you please tell what the current BIOS firmware version is in the affected node and/or attach a sysinfo log so we can analyze it for issues?

Will look forward for your updates.

Regards

Jose A.

Intel Customer Support

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Tue, 12 May 2020 17:05:19 GMT

Hi Jose

info screenshots and system debug logs are attached.

Oded

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Tue, 12 May 2020 17:05:43 GMT

posted a file.

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Tue, 12 May 2020 17:06:01 GMT

posted a file.

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Tue, 12 May 2020 17:06:19 GMT

posted a file.

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

JoseH_Intel — Wed, 13 May 2020 08:37:32 GMT

Hello ODavi2,

The debug log you attached is password protected and we do not have the password since this logs are usually used by engineering only. Even though I was able to see the FRU file ID version is v1.0. If this is the case then the BIOS firmware on this node could be really old. You can go ahead and update the BIOS to the latest v01.01.0028 with FRUSDR v1.16

Regards

Jose A.

Intel Customer Support

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Thu, 14 May 2020 22:12:25 GMT

Dear Jose,

This server already have all latest updates.

Pls see attached picture.

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

JoseH_Intel — Fri, 15 May 2020 11:48:27 GMT

Hello ODavi2,

Thanks for all the information provided

I will research on this and will let you know as soon as I have something

Regards

Jose A.

Intel Customer Support

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

JoseH_Intel — Tue, 19 May 2020 07:28:40 GMT

Hello ODavi2,

As part of the troubleshooting suggested by our engineering team we need to gather the sysinfo log from the node showing the issue and from one of the healthy nodes.

Could you please get these sysinfo logs and attach them here?

We will look forward for your updates.

Regards

Jose A.

Intel Customer Support

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

JoseH_Intel — Fri, 22 May 2020 07:08:02 GMT

Hello ODavi2,

I am just following up to double-check if you were able to gather the requested information. Otherwise let us know if you require more time to accomplish this.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Sun, 24 May 2020 23:02:10 GMT

Hi Jose

Att the logs.

Thanks Oded Davidson

Re: Hi Team , We have server s/n BQB972490037 Intel KP/2660/192G Each/Rails At the bios we get red error lower critical about 6 fan 0 RPM To the best of my knowledge there are no fan install at that location.

ODavi2 — Sun, 24 May 2020 23:02:41 GMT

posted a file.