topic Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome in Intel® Xeon® Processor and Server Products

RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

SDiem — Mon, 06 Jan 2020 16:02:52 GMT

Since a couple of weeks we could not use chrome to open the "Launch Console" in the RMM4. We get the Messages: jviewer.jnlp - Failed: File incomplete.

With other Browsers like Firefox and Opera it works. But did you know what we could do that it also works with Chrome ?

We have the newest Firmware :

Remote Management Module key :Installed

Device (BMC) Available :Yes

BMC FW Build Time :2018-12-03 09:11:32

BIOS ID :S1200SP.86B.03.01.0042.013020190050

BMC FW Rev :1.16.11302

Boot FW Rev :1.05SDR

Package Version :SDR Package 0.27

Mgmt Engine (ME) FW Rev :04.01.04.054

We have a valid SSL Certificate installed!

Do we need to replace the RMM ?

Is there a workaround ?

This Servers are not old and we want to be sure that we could use the RMM "Console" for the next 3-4 years.

Thanks for your help !

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Mon, 06 Jan 2020 16:28:36 GMT

Hello,

Thank you for contacting Intel Servers Community.

I was reviewing your thread and I would like to share with you the following article:

intel.com/content/www/us/en/support/articles/000031303/server-products/server-boards.html

There is a section called: Java procedure.

Please let me know if the information provided in this article about the Java procedure will help you to have a better understanding of this configuration.

Have a wonderful day.

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

SDiem — Mon, 06 Jan 2020 18:37:15 GMT

Thank you Emeth.

As described in this document, for security reasons, Java is less and less supported.

We use AXXRMM4Lite. As i see the new AXXRMM4Lite2 (Version 2) use HTML5 for the console.

So it would be better to change all the RMM4 Modules.

Can i install the AXXRMM4Lite2 (Version 2) in every server or is there a Compatibility Matrix ?

Thanks in advance.

Silvan

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Mon, 06 Jan 2020 19:53:50 GMT

Hello,

Thank you for replying back.

Could you please provide me with the exact model of your intel server board?

To verify the compatibility of the new AXXRMM4Lite2.

I will be waiting for your outcome in order to proceed with the next step.

Regards,

Emeth O.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

SDiem — Tue, 07 Jan 2020 09:57:19 GMT

Hi Emeth

We have

S2600WTTR (25x)

S1200SP (5x)

S2600GZ (3x will be retired soon)

Thanks in advance

Silvan

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Wed, 08 Jan 2020 13:06:14 GMT

Hello,

According to ark.intel.com:

Intel® Server Board S2600WTTR is comparable with AXXRMM4Lite2.

Intel® Server Board S2600GZ is not comparable with AXXRMM4Lite2

About the Intel® Server Board S1200SP Family, which specific board do you have?

Because there are different models for that family.

I will be waiting for your outcome in order to verify the information.

Have a wonderful day.

Best regards,

Emeth O.

Intel® Server Specialist

A Contingent Worker at Intel.

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

SDiem — Thu, 09 Jan 2020 16:03:58 GMT

Hi Emeth,

How can i find the detailed family of the Board ?

I have two samples: "FRU Information" out of the BMC

1 Server has:

Manufacturing Date : 2017-06-08 20:52

Manufacturer : Intel Corporation

Product Name : S1200SP

Part/Model Number : H57534-250

2 Server has:

Manufacturing Date : 2019-04-28 22:47

Manufacturer : Intel Corporation

Product Name : S1200SP

Part/Model Number : H57534-350

Did that help ?

Thanks

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Sat, 11 Jan 2020 08:35:17 GMT

Hello,

Thank you for replying back and your time.

I was checking the information provided and the part numbers are related to the Intel® Server Board S1200SPOR.

The Intel® Server Board S1200SPOR is comparable with the AXXRMM4LITE2.

I hope the information provided can help you to have a better implementation in those systems.

Please if you have any other questions do not hesitate and let me know and I will be more than happy to assist you.

Have a wonderful day.

Best regards,

Emeth O.

Intel® Server Specialist

A Contingent Worker at Intel.

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Mon, 13 Jan 2020 15:40:16 GMT

Hello,

I am following up on your thread in order to verify if there is anything else I can help you with?

I hope the information provided helps you to have a better understanding of the compatibility information and also about the Java Procedure.

Please if you have more questions feel free to ask me and I will be more than happy to assist you.

Have a wonderful day.

Best regards,

Emeth O.

Intel® Server Specialist

A Contingent Worker at Intel.

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Thu, 16 Jan 2020 13:34:05 GMT

Hello,

I was reviewing your thread and unfortunately, I have not seen any activity recently from your end on this thread.

I hope the information provided in the previous interactions helps you to have a better understanding of your concerns.

In order to conclude, I will provide a summary of the details provide you before:

For the Java Procedure, there may be changes introduced in early 2019 that may depreciate continued support/functionality using Java to access BMC.
The results of the compatibility of the RMM4Lite 2 (AXXRMM4Lite2) with the Intel Servers Boards systems are the following: (S2600WTTR - Supported, S2600GZ - Not Supported, S1200SPOR - Supported).

If you have more questions, please do not hesitate and contact us back and we will be more than happy to assist you.

Have a wonderful day.

Best regards,

Emeth O.

Intel® Server Specialist

A Contingent Worker at Intel.

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

SDiem — Mon, 20 Jan 2020 18:03:41 GMT

Hi Emeth,

I replaced on a server the AXXRMM4Lite with a AXXRMM4Lite2.

This makes no difference to access of the console. It will still uses Java.

We have the newest Firmware installed and i reinstalled the Firmware.

So we can't change the console Access from java to HTML5 ?

Thanks & best regards

Silvan

Remote Management Module key :InstalledDevice (BMC)

Available :Yes

BMC FW Build Time :2018-12-03 09:11:32

BIOS ID :S1200SP.86B.03.01.0042.013020190050

BMC FW Rev :1.16.11302

Boot FW Rev :1.05

SDR Package Version :SDR Package 0.27

Mgmt Engine (ME) FW Rev :04.01.04.054

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Wed, 22 Jan 2020 10:57:23 GMT

Hello Silvan,

I am very glad to hear from you back. Let me assist you with this in order to achieve this implementation successfully.

I was doing some research and I found the following article:

How to access BMC console through iKVM over HTML5?

After the BIOS update, on the intel server boards that support the new AXXRMM4Lite2 when you access through the BMC Console do you see the option Remote Control > iKVM? Because by clicking iKVM over HTML5 will run without the JAVA plugin if the browser is HTML5 capable.

If you would like to see more details about the iKVM over HTML5, I will share with you the following User Guide.

Please check page 75 in order to find the section mentioned above:

https://www.intel.com/content/dam/support/us/en/documents/server-products/server-boards/Purley_RMM4_BMC_User_Guide.pdf

Please, let me know if you see the iKVM option on your system. I will be waiting for your outcome in order to proceed with the next step.

Best regards,

Emeth O.

Intel® Server Specialist

A Contingent Worker at Intel.

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Sun, 26 Jan 2020 17:52:11 GMT

Hello Silvan,

I am following up on your thread in order to verify the information provided above.

By any chance, could you accomplish the iKVM over HTML5?

If you have more questions or need additional information, don't hesitate to let me know and I will be more than happy to assist you.

Best regards,

Emeth O.

Intel® Server Specialist

A Contingent Worker at Intel.

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

SDiem — Tue, 28 Jan 2020 15:42:13 GMT

Hi Emeth

I replaced the AXXRMM4Lite with a new AXXRMM4Lite2. Updated the Firmware of the Board and the BMC. But no Luck. We can't access the Console via HTML.

Hers a screen shot of the BMC Web Interface where you see the Tabs and all other infos:

Any suggestions ?

Thanks in advance

Silvan

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Wed, 29 Jan 2020 08:37:18 GMT

Hello Silvan,

Could you please so kind and check under Remote Control > iKVM over HTML5?

Please check the picture below:

Best regards,

Emeth O.

Intel® Server Specialist

A Contingent Worker at Intel.

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Sun, 02 Feb 2020 07:10:40 GMT

Hello,

I was reviewing your thread and unfortunately, I have not seen any activity recently from your end on this thread.

I hope the information provided in the previous interactions helps you to have a better understanding of your concerns.

If you have more questions, please do not hesitate and contact us back and we will be more than happy to assist you.

Have a wonderful day.

Best regards,

Emeth O.

Intel® Server Specialist

A Contingent Worker at Intel.

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

SDiem — Mon, 17 Feb 2020 22:24:16 GMT

Hi Emeth

Sorry for the delay. After a research i have found out that the "iKVM over HTML5" has nothing to do if you have AXXRMM4Lite ora AXXRMM4Lite2. Its the Version of the BMC FW!

So i have on all my R1304SPOSHORR the BMC FW Rev :1.16.11302 but to have "iKVM over HTML5" you need BMC FW Rev :2.x or higher!! Where can i found a update ?

Otherwise the Console function is not usable anymore with a up-to-date browser.

thanks in advance

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

JoseH_Intel — Wed, 19 Feb 2020 10:17:47 GMT

Hello SDiem,

Thanks for the feedback. The BMC firmware you have Rev 1.16.11302 is the latest one available included in the BIOS updates package version: 03.01.0042 from a year ago. To be honest I don't think some newer updates will be released soon to fix this particular issue. Even though we will research with our engineering team.

Regards

Jose A.

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

Emeth_O_Intel — Mon, 24 Feb 2020 19:32:09 GMT

Hello SDiem,

I would like to know if you still have questions about this? If so, please do not hesitate and let me know and I will be more than happy to assist you.

Best regards,

Emeth O.

Intel® Server Specialist.

Re: RMM 4 Launch Console: jviewer.jnlp - Failed: File incomplete with Chrome

SDiem — Tue, 25 Feb 2020 00:41:09 GMT

So how can i use the remote console in the future ? All browser blocking jnlp now.

https://ark.intel.com/content/www/de/de/ark/products/97953/intel-server-system-r1304sposhorr.html