topic Re: Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ... in Intel® Xeon® Processor and Server Products

I do not see SSD DC P4610 Series (1.6TB, 2.5in PCIe 3.1 x4, 3D2, TLC) in BIOS.

realcomp — Thu, 30 Jul 2020 10:29:51 GMT

Hello! Server System R1208WFQYSR + D3-S4610 Series (1.92TB, 2.5in SATA 6Gb/s, 3D2, TLC) 2 pcs + SSD DC P4610 Series (1.6TB, 2.5in PCIe 3.1 x4, 3D2, TLC) 1 pcs. I do not see SSD DC P4610 Series (1.6TB, 2.5in PCIe 3.1 x4, 3D2, TLC) in BIOS.

Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

SergioS_Intel — Fri, 31 Jul 2020 03:15:27 GMT

Hello realcomp,

Thank you for contacting Intel Customer Support.

Please help us with some additional information in order to better assist you:

Can you please let us know if you are running the latest BIOS version? If not, you can download the latest version here:

https://downloadcenter.intel.com/download/29753/Intel-Server-Board-S2600WF-Family-BIOS-and-Firmware-Update-Package-for-UEFI?product=192592

Additionally, we recommend checking the TPS for the Intel® Server Board S2600WFQR here:

https://www.intel.com/content/dam/support/us/en/documents/server-products/server-boards/S2600WF_TPS.pdf page 73

Best regards,

Sergio S.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

Re: Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

realcomp — Tue, 04 Aug 2020 08:52:47 GMT

I see the disk, but I cannot install the operating system Windows Server 2016. The server hangs during the installation of the operating system, when accessing the SSD NWME.

Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

SergioS_Intel — Wed, 05 Aug 2020 00:46:40 GMT

Hello realcomp,

Thank you for the update.

Are you getting any type of error message during the operating system installation?

Have you tried to update the firmware on your server board? If not you can get the latest version here:

https://downloadcenter.intel.com/download/29753/Intel-Server-Board-S2600WF-Family-BIOS-and-Firmware-Update-Package-for-UEFI?product=192592

Best regards,

Sergio S.

Intel Customer Support Technician

Re: Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

realcomp — Wed, 05 Aug 2020 15:41:39 GMT

Hello Sergio! The server is remote, tomorrow I will check if the motherboard BIOS was updated. Is there a reason that the SSD DC P4610 Series (1.6TB, 2.5in PCIe 3.1 x4, 3D2, TLC) cannot be bootable? The installation of Windows Server 2016 hangs after the logo appears, Ubunta Server is installed, but after rebooting the server, it does not boot.

Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

SergioS_Intel — Thu, 06 Aug 2020 02:05:55 GMT

Hello realcomp,

You should be able to install Windows Server 2016 without any problems, is this an image or an installation from scratch.

Have you tried a different operating system just for testing purposes?

Now, you mentioned that Ubuntu servers were installed, do you have it on the SSD DC P4610 Series or a different hard drive?

Best regards,

Sergio S.

Intel Customer Support Technician

Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

SergioS_Intel — Sat, 08 Aug 2020 00:49:32 GMT

Hello realcomp,

I am following your thread and would like to know if you were able to install the operating system on the DC P4610 Series SSD.

Best regards,

Sergio S.

Intel Customer Support Technician

Re: Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

realcomp — Sat, 08 Aug 2020 18:24:22 GMT

On Monday, we'll update and adjust everything ourselves. I'll write down what the result will be. Thank you for answering and following the dialogue.

Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

SergioS_Intel — Sat, 08 Aug 2020 23:26:52 GMT

Hello,

No problem, we will be waiting for your updates.

Best regards,

Sergio S.

Intel Customer Support Technician

Re: Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

realcomp — Wed, 12 Aug 2020 04:29:55 GMT

Hello!

BIOS updated successfully. Installation of Windows Server 2016 is not possible at the stage of installing drivers for the RAID controller. We are preparing a detailed request. RAID controller RMSP3CD080F.

Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

SergioS_Intel — Wed, 12 Aug 2020 05:21:49 GMT

Hello Realcomp,

Please allow us to check on your request and we will get back to you as soon as possible.

Can you please also let us know if you have tried a different operating system and if this is a fresh operating system installation?

Best regards,

Sergio S.

Intel Customer Support Technician

Re: Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

realcomp — Thu, 13 Aug 2020 09:09:26 GMT

Hello Sergio!

Input information: Intel Integrated RAID Module RMSP3CD080F, firmware version 07.12.06.00 Intel VROC firmware version 6.2.0 1034. There are two SATA drives and one NVMe, U.2 SFF-8639. It is necessary to set RAID1 mode to SATA, and normal mode to one NVMe, U.2 SFF-8639. Installing Windows Server 2016 operating system.
Our steps:
1. Menu-Advanced-Mass Storage Controller Configuration - SATA Controller-ACHI Capable SATA Controller - RAID MODE;
Menu -Advanced - PCI Configuration - Volume Management Device - all parameters option Disabled;
Menu -Advanced - UEFI Option ROM Control - Intel Integrated Raid Module RMSP3CD080F - Configuration Utility - 07.12.06.00 Slot 0x0211 - Configure - Create Profile Based Virtual Drive - Generic RAID1 - Save Configuration
4. Installation Driver "Intel_Windows_drv_MR_7.708.12_PV".
5. Result for installing Windows Server 2016. Driver not found. RAID1 and NVMe is not displayed in the bootloader menu.

screenshot

https://yadi.sk/d/dZArZe1MkVYpZQ

Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

SergioS_Intel — Fri, 14 Aug 2020 00:42:28 GMT

Hello Realcomp,

We appreciate the additional information. We are going to check on your case and will contact you back as soon as possible.

Best regards,

Sergio S.

Intel Customer Support Technician

Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

SergioS_Intel — Sun, 16 Aug 2020 02:02:35 GMT

Hello Realcomp,

In order to continue troubleshooting your issue, since you are running an MSP3CD080F RAID module please make sure that you are running the latest version available here:

https://downloadcenter.intel.com/download/29508/Firmware-Package-for-Intel-RAID-Module-RMSP3CD080F-RMSP3HD080E-and-Intel-RAID-Adapter-RSP3TD160F-RSP3MD088F-RSP3DD080F-RSP3WD080E?product=99498

Firmware Package: 51.12.0-3108 (MR 7.12 Point)

Firmware 5.120.00-2995

BIOS 7.12.03.0

Additionally, you mentioned that you have 3 drives, are they all connected to the RAID module? If so, please disable the embedded RAID solution to avoid any confusion.

Best regards,

Sergio S.

Intel Customer Support Technician

Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

SergioS_Intel — Fri, 21 Aug 2020 02:44:26 GMT

Hello realcomp,

We are following your issue in regards to your Intel® SSD DC P4610 and your Intel® Server Board S2600WFQR and we would like to know if you were able to gather the information that we requested on the previous post.

Best regards,

Sergio S.

Intel Customer Support Technician

Re: Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

realcomp — Fri, 21 Aug 2020 05:45:36 GMT

Hi, Sergio

The problem has been resolved. 2 SATA disks are connected to raid controller and raid1 is configured. 1 NVME disk is connected to the motherboard, the motherboard raid settings and VMD parameters are disabled in the BIOS. Installed Windows Server 2019 and Ubuntu Server 16.04.7. The topic is closed, thanks for your support. If you have any questions I will write.

Re:I do not see SSD DC P4610 Series (1.6TB, 2.5in ...

SergioS_Intel — Fri, 21 Aug 2020 06:06:25 GMT

Hello realcomp,

We are glad to hear that you were able to resolve your problem. We are going to close this thread.

Best regards,

Sergio S.

Intel Customer Support Technician