topic Re:Serial number in Intel® Xeon® Processor and Server Products

Serial number

Gouin-5955 — Mon, 18 Oct 2021 21:19:33 GMT

Is it possible to know when a XEON E5-2430 Server was built by its serial number?

have 2 on hand,

1) 415070-800629

2) 413122-300124

Thanks a lot

Francis

Re: Serial number

Paul_R_Intel — Tue, 19 Oct 2021 01:06:51 GMT

Hello Gouin-5955,

Thank you for joining the community. I understand that you'd like to know the manufacturing day of a couple of servers with the Intel® Xeon® Processor E5-2430.

Can you please tell us more about the servers themselves? The serial numbers provided don't seem to belong to our systems. Please provide the manufacturer, markings, and model.

You can use the following article to find the information:

https://www.intel.com/content/www/us/en/support/articles/000005625/services.html

I will be waiting for your response, in case we do not hear from you, we are going to follow-up on this case on 10/20th if you have any response prior to this email feel free to contact us back.

Regards

Paul R.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re:Serial number

Paul_R_Intel — Thu, 21 Oct 2021 03:08:26 GMT

Hello, Gouin-5955g,

We would like to know if you need further assistance. In case you do, we would highly appreciate if you would let us know.

I will be waiting for your response, in case we do not hear from you, we are going to follow-up on this case on 10/25th

Regards

Paul R.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re:Serial number

Paul_R_Intel — Tue, 26 Oct 2021 01:10:18 GMT

Hello, Gouin-5955g,

We would like to know if you need further assistance, on this inquiry.

I will be waiting for your response, in case we do not hear from you, we are going to close this thread on 10/27th

Regards

Paul R.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re:Serial number

Paul_R_Intel — Thu, 28 Oct 2021 01:24:28 GMT

Hello Gouin-5955,

We are following up on this thread that is still open with the manufacturing day inquiry. We know that this is important for you to be resolved and it is also equally important for us to get you the right solution. Since we have not seen an update for several days, we will close this thread in 2 business days. You can still reopen the thread by replying back to us. Thank you for choosing Intel.

Regards

Paul R.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios