topic Re:C3758 Operating system doesn't boot. in Intel® Xeon® Processor and Server Products

C3758 Operating system doesn't boot.

ugurakcay — Fri, 10 Jun 2022 11:05:59 GMT

Hi Intel community,

We're trying to boot the operating system. We wrote the OpenBSD 7.1 image on a SATA SSD drive and attach this SSD on the board but SoC wasn't booted up the operating system.

After that, we tried to boot up from a USB drive and ıt failed again.

We tried to boot up by using non-UEFI boot also it's failed.

There are some console outputs at the attachment.

Is there any comment ?

Thanks you

Re:C3758 Operating system doesn't boot.

DeividA_Intel — Mon, 13 Jun 2022 14:52:08 GMT

Hello ugurakcay,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel processor.

In order to better assist you, please provide the following:

1. What is the brand and model name of your processor?

2. Have this operating system worked on a different Intel product?

3. Are you using a laptop or a desktop computer?

4. Have you checked with the laptop or motherboard (if desktop computer) manufacturer to confirm that the operating system is supported?

Regards,

Deivid A.

Intel Customer Support Technician

Re: C3758 Operating system doesn't boot.

ugurakcay — Tue, 14 Jun 2022 12:34:40 GMT

Hi Deivid,

#1 HW8076502639402 C3758 2.2GHz Intel Atom C3000 series

#2 Actually, I highlighted at artical #4. The image succesfully booted up at different PC that has different INTEL CPU.

#3 We are not using any computer or etc. We want to design our own VE-CPE.

#4 Yes we tried image on a computer and it succesfully booted up.

Ugur

Re:C3758 Operating system doesn't boot.

DeividA_Intel — Tue, 14 Jun 2022 19:47:20 GMT

Hello ugurakcay,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:C3758 Operating system doesn't boot.

DeividA_Intel — Tue, 14 Jun 2022 21:29:44 GMT

Hello ugurakcay,

I noticed that your Intel Atom® Processor C3758 is a server unit. In order for you to get proper support for this unit, I will move your post to the server communities so you can continue with the process.

Best regards,

Deivid A.

Intel Customer Support Technician

Re:C3758 Operating system doesn't boot.

Paul_R_Intel — Wed, 15 Jun 2022 01:49:40 GMT

Hello ugurakcay,

Thank you for your patience and time,

We have reviewed the environment and integration of the Intel Atom® Processor C3758 on your own VE-CPE, and we would recommend you to verify the Operating system compatibility with the developer, and as well encourage you to post the technical information you are looking for in the following community site:

https://community.intel.com/t5/Embedded-Server/bd-p/emb-server-hardware-software-firmware .

They can help you with additional questions about Intel Embedded Processors.

Also, if you already know the FAE (Field Application Engineer ) that corresponds to you, you can contact them to gather more details.

Have a great day

Paul R,

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios