topic Random System Crashes M50CYP1UR204 in Intel® Xeon® Processor and Server Products

Random System Crashes M50CYP1UR204

BevanO — Sun, 10 Jul 2022 05:50:24 GMT

Hey guys,

I am currently experiencing random system crashes on 1 of my servers (I have 6 in total and only problematic on this 1 server).

When I experience a crash, there is no video output or anything. I am able to still access remote access (BMC) however it reports as the "Host Power Status: Host is currently OFF". The overall system health light is a solid green.

When I try and power the server on remotely, via BMC, it fails and the overall system health light changes to a solid red/amber colour.

Looking at event logs via BMC, this is logged at the time of the crash.

801

Sun Jul 10 05:59:53 2022

Pwr Unit Status

BMC

Informational

Power Unit

Power Off / Power Down - Asserted

When I try and remotely restart it, these events are logged

804	Sun Jul 10 16:33:10 2022	P2 Status	BMC	Critical	Processor	Thermal Trip - CPU boot FIVR fault - Asserted
803	Sun Jul 10 16:33:10 2022	P1 Status	BMC	Critical	Processor	Thermal Trip - CPU boot FIVR fault - Asserted
802	Sun Jul 10 16:33:09 2022	Pwr Unit Status	BMC	Critical	Power Unit	Soft Power Control Failure - Asserted

When looking at the Sensor Readings, I see this

Critical

Pwr Unit Status

Power Off / Power Down
Soft Power Control Failure

0x8021

Critical	P1 Status	Thermal Trip Processor Presence detected	0x8082
Critical	P2 Status	Thermal Trip Processor Presence detected	0x8082

The only way for me to bring the server up, is a full power reset (unplug both power cables). The server may stay online from 2 hours till 24 hours, it varies, before it crashes again.

I have tried updating to latest BIOS: 01.01.0005 with no luck.

My system is currently running 2x Xeons 4309Y, 64GB RAM (4x16GB), 2x P4510 in RAID 0 via VROC.

OS is Ubuntu 22.04 LTS

Any help would be much appreciated.

Thanks

Re:Random System Crashes M50CYP1UR204

JoseH_Intel — Mon, 11 Jul 2022 00:30:25 GMT

Hello BevanO,

Thank you for joining the Intel community

Please check the following article and try to follow the suggested steps when possible. If the issue persist after this we should be able to consider a CPU replacement under warranty

Error Message: IERR – Non-boot Core FIVR Fault – Asserted... (intel.com)

We will look forward to your updates.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re:Random System Crashes M50CYP1UR204

JoseH_Intel — Thu, 21 Jul 2022 05:59:22 GMT

Hello BevanO,

I am just following up to double-check if you found the provided information useful. If you have further questions please don't hesitate to ask. If you consider the issue to be completed please let us know so we can proceed to mark this thread as resolved. I will try to reach you as a very last time on next Monday 25th. After that the thread will be automatically archived.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re:Random System Crashes M50CYP1UR204

JoseH_Intel — Tue, 26 Jul 2022 06:03:19 GMT

Hello BevanO,

We will proceed to mark this thread as resolved. If you have further issues or questions just go ahead and submit a new topic.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios