topic Re:Intel® Driver & Support Assistant Uncaught Exception System.NullReferenceException in Intel® Xeon® Processor and Server Products

Intel® Driver & Support Assistant Uncaught Exception System.NullReferenceException

RAK_MANIAK — Tue, 26 Sep 2023 19:45:12 GMT

Installation error
Windows 11 Pro 22H2

09/26/2023 22:26:18 +03:00 Starting version 23.4.39.9
09/26/2023 22:26:18 +03:00 Source environment: Production
09/26/2023 22:26:18 +03:00 Invoked program: ForceUpgrade
09/26/2023 22:26:18 +03:00 Request initiator: Unknown
09/26/2023 22:26:18 +03:00 Error: Uncaught Exception System.NullReferenceException: Object reference not set to an instance of an object.
at ForceUpgrade.ForceUpgrade.<Main>d__16.MoveNext()
09/26/2023 22:26:18 +03:00 Unhandled exception: System.NullReferenceException: Object reference not set to an instance of an object.
at ForceUpgrade.ForceUpgrade.<Main>d__16.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ForceUpgrade.ForceUpgrade.<Main>(String[] args)
09/26/2023 22:26:18 +03:00 Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Request - Url: https://dsadata.intel.com/v1/forceupgrade/error/0;UserAgent: DSAForceUpgrade/23.4.39.9 (forceupgrade/unknown//4a936b32-ad7a-4ff0-899a-5d580545356e);Verb: HEAD
09/26/2023 22:26:18 +03:00 Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Response - Url: https://dsadata.intel.com/v1/forceupgrade/error/0;X-DSA-Version: 1.6.0.2 200
09/26/2023 22:26:18 +03:00 Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Request - Url: https://dsadata.intel.com/v1/forceupgrade/start;UserAgent: DSAForceUpgrade/23.4.39.9 (forceupgrade/unknown//4a936b32-ad7a-4ff0-899a-5d580545356e);Verb: HEAD
09/26/2023 22:26:18 +03:00 Intel.DSA.CommonCore.Controllers.Network.TelemetryNetworkController: Response - Url: https://dsadata.intel.com/v1/forceupgrade/start;X-DSA-Version: 1.6.0.2 200

Re: Intel® Driver & Support Assistant Uncaught Exception System.NullReferenceException

Monique_Intel — Wed, 27 Sep 2023 16:04:45 GMT

@RAK_MANIAK This is Monique with Intel. Our team has fixed this issue and deployed the fix. Please download the installer again https://www.intel.com/content/www/us/en/support/detect.html

Thank you,

Monique with Intel.

Re:Intel® Driver & Support Assistant Uncaught Exception System.NullReferenceException

DeividA_Intel — Thu, 28 Sep 2023 17:23:15 GMT

Hello RAK_MANIAK,

Thank you for posting on the Intel® communities. I understand you are getting are error from Intel® Driver & Support Assistant (Intel® DSA).

I would like to know if you had the time to reinstall Intel® Driver & Support Assistant (Intel® DSA) and if this fixed your issue.

I will be waiting for your confirmation.

Regards,

Deivid A.

Intel Customer Support Technician

Re: Re:Intel® Driver & Support Assistant Uncaught Exception System.NullReferenceException

RAK_MANIAK — Thu, 28 Sep 2023 20:29:27 GMT

Thanks, now everything works

Re:Intel® Driver & Support Assistant Uncaught Exception System.NullReferenceException

DeividA_Intel — Fri, 29 Sep 2023 16:00:22 GMT

Hello RAK_MANIAK,

Thanks for your confirmation. I am glad to know that Intel® Driver & Support Assistant (Intel® DSA) is now working properly and that you are not experiencing any issues with the tool. I will proceed to close this thread, however, you can open a new one in case you need further support or if you face any issues with our products.

Regards,

Deivid A.

Intel Customer Support Technician