topic Re:Client GPU mesa installation error - cannot fix dpkg dependencies in Intel® Xeon® Processor and Server Products

Client GPU mesa installation error - cannot fix dpkg dependencies

zhihan — Sun, 21 Apr 2024 23:49:31 GMT

I followed the installation step but met an error in step 3.1.3 while installing mesa.

The error message says that I have several unmet dependencies, shown below.

Tried apt --fix-broken install, but the dependencies cannot be solved because the old dpkg can not be overwritten, as shown below.

The problem is the same as the one in a recent thread in the Ubuntu forum.

Wondering if anyone knows a solution to solve the dpkg dependencies. Thanks

Re:Client GPU mesa installation error - cannot fix dpkg dependencies

ACarmona_Intel — Thu, 25 Apr 2024 13:08:40 GMT

Hello Zhihan,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyse important details on your system, such as the OS build number, errors logged in the system, etc. To generate the SSU report, please refer to the article How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

We look forward to your response!

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Re: Re:Client GPU mesa installation error - cannot fix dpkg dependencies

zhihan — Thu, 25 Apr 2024 19:55:42 GMT

Hi Carmona,

Thanks for your reply. The ssu.txt is attached. Please let me know if you need further information.

Best,

Zhihan

Re:Client GPU mesa installation error - cannot fix dpkg dependencies

ACarmona_Intel — Fri, 26 Apr 2024 08:21:24 GMT

Hello Zhihan,

Thank you so much for your response.

Upon checking your SSU, you are using an Intel (R) Xeon (R) Gold 6326. In regards to this, have a forum category for specific issues related to your product. This category is monitored by our experts, who can provide you with the best solution. To help you get your answer more quickly, we will now move your post to that category.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

Re:Client GPU mesa installation error - cannot fix dpkg dependencies

Azeem_Intel — Fri, 26 Apr 2024 19:31:17 GMT

Hi zhihan,

Hope you are doing well!

Please allow us some time to investigate the issue, and we'll provide you with an update as soon as possible. Thank you for your patience

Best Regards,

Azeem_Intel

Re:Client GPU mesa installation error - cannot fix dpkg dependencies

Azeem_Intel — Fri, 26 Apr 2024 20:16:58 GMT

Hi zhihan,

Hope you are doing well!

We regret to inform you that we only provide technical support for Intel server products at this time. If you have any inquiries or issues regarding Intel server products, please feel free to ask, and we'll do our best to assist you.

Best Regards,

Azeem_Intel

Re:Client GPU mesa installation error - cannot fix dpkg dependencies

Azeem_Intel — Tue, 30 Apr 2024 22:48:18 GMT

Hi zhihan,

Hope you are doing well!

This is the first follow-up regarding the issue (Client GPU mesa installation error - cannot fix dpkg dependencies) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Best Regards,

Azeem_Intel

Re:Client GPU mesa installation error - cannot fix dpkg dependencies

Azeem_Intel — Fri, 03 May 2024 00:16:19 GMT

Hi zhihan,

Hope you are doing well!

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide

Best Regards,

Azeem_Inte

Re:Client GPU mesa installation error - cannot fix dpkg dependencies

Azeem_Intel — Mon, 06 May 2024 23:47:14 GMT

Hi zhihan,

Hope you are doing well!

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case

Best Regards,

Azeem_Inte