topic Re:Server platforms for Sierra forest CPUs in Intel® Xeon® Processor and Server Products

Server platforms for Sierra forest CPUs

narenkandou — Wed, 17 Jul 2024 13:30:38 GMT

Hi ,

I would like to know the server platforms we could use Sierra forest CPUs on .

We have Archer city , Avenue city and Beechnut city with us.

Regards,

Narender

Re:Server platforms for Sierra forest CPUs

Azeem_Intel — Thu, 18 Jul 2024 00:05:52 GMT

Hi narenkandou,

Greetings for the day!

Thank you for contact Intel community

Hope you are doing well. Could you please provide more details about the product and your query? We don't have much visibility on your query, so any additional information would help us assist you better.

Best Regards,

Azeem

Intel Customer Support

Re:Server platforms for Sierra forest CPUs

Azeem_Intel — Fri, 26 Jul 2024 19:44:58 GMT

Hi narenkandou,

Greetings for the day!

Thank you for contact Intel community

This is the first follow-up regarding the issue (Server platforms for Sierra forest CPUs) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided

Best Regards,

Azeem

Intel Customer Support

Re: Re:Server platforms for Sierra forest CPUs

narenkandou — Mon, 22 Jul 2024 07:33:17 GMT

Hi ,

Apologies for not providing the required details that may have been useful to understand the question or the request.

We have the Sierra Forest CPUs with us which are the engg samples from Intel.

Since these are just CPUs , we would like to know the server platforms they could go on and be used.

Presently , we have the following server platforms in our lab and the CPUs we use on them.

1. Archer city : Emerald Rapids

2. Avenue city : Granite rapids

3. Beechnut city: Granite rapids

I think we may be able to use Beechnut city but need you to confirm . Do you think Avenue city could also host the Sierra forest CPUs ?Also, are there some other server platforms that you could suggest where the Sierra forest CPUs could be used ?

Regards,

Narender

Re: Re:Server platforms for Sierra forest CPUs

narenkandou — Mon, 22 Jul 2024 07:34:31 GMT

Hi Azeem ,

I am not sure if the question raised here has anything to do with the ticket I created. Could you please remove it from the conversation or explain a bit more on which plan of action are we talking about here ?

Regards,

Narender

Re:Server platforms for Sierra forest CPUs

IntelSupport — Mon, 22 Jul 2024 09:33:50 GMT

Hi narenkandou,

Greetings from Intel!

In regards to your archer city question, all of your requests and questions must be made by using the support channels found in the link down below:

Intel® Software Development Platform (Intel® SDP)

https://www.intel.com/content/www/us/en/secure/design/ipla/software-development-platforms/support.html

In regards to the message of the week, you can use the link below to look for it; however, please bear in mind that you will need to have a premier account with CNDA access in order to access the file. Once you have it or in case you have it already you can search the latest file by using the following title: Eagle Stream Platform Sapphire Rapids Edge Enhanced (EE) Message of the Week (MoW).

Resource and Documentation Center (RDC)

Please feel free to respond to this email at your earliest convenience.

Regards,

Amina

Intel Server Support

Intel.com/vroc

Re:Server platforms for Sierra forest CPUs

Azeem_Intel — Wed, 24 Jul 2024 00:51:03 GMT

Hi narenkandou,

Greetings for the day!

Thank you for contact Intel community

This is the first follow-up regarding the issue (Ethernet is dead want replacement) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided

Best Regards,

Azeem

Intel Customer Support

Re: Server platforms for Sierra forest CPUs

narenkandou — Wed, 24 Jul 2024 07:56:52 GMT

Hi Azeem ,

I am very unsure of what is happening here ! This is the second time the same reply has been posted which has no relevance to the question I raised. Could you please describe what POA are we talking about . I have no ticket or issue regarding the ethernet .

Regards,

Narender

Re:Server platforms for Sierra forest CPUs

ManoranjanDas — Wed, 24 Jul 2024 10:14:50 GMT

Dear Narender,

Greetings for the day!

Thank you for reaching out to us. As per our platform's guidelines for the Software Development Platform (SDP), we recommend that you submit your query to the Intel SDP Support Center using the following steps:

1. Visit [http://www.intel.com/sdp], create an account by filling out the registration form, verify your email, then log in.

2. Gain access to support collateral and utilize the ticketing system for accurate product support.

Please ensure you have CNDA access with Intel to proceed with registration and Should you have any further questions or need assistance with registration, please feel free to reach out.

Thank you for choosing Intel products and services.

Best regards,

Manoranjan

Re: Server platforms for Sierra forest CPUs

narenkandou — Fri, 26 Jul 2024 12:12:11 GMT

Thank you Manoranjan ,

I have technical questions related to the C scripts as well. Where could I post them ?

Regards,

Narender

Re:Server platforms for Sierra forest CPUs

ManoranjanDas — Fri, 26 Jul 2024 13:30:33 GMT

Dear Narender,

Greetings of the day!

Based on your query, could you please confirm the location of the system? Is it in the same city or a different city? If it is in the same city, you can find the relevant link below:

http://www.intel.com/sdp](http://www.intel.com/sdp

If you have any questions or need further assistance, please feel free to reach out. We are here to help.

Thank you for your cooperation.

Best regards,

Manoranjan.

Re: Server platforms for Sierra forest CPUs

narenkandou — Fri, 26 Jul 2024 13:34:40 GMT

Hi Manoranjan ,

It is in the same city . This link is not working . Can you give me specific link to log questions on C scripts used by customers ?

maybe a link where I can create a ticket or a question that someone could answer on C scripts

Re:Server platforms for Sierra forest CPUs

ManoranjanDas — Fri, 26 Jul 2024 14:17:10 GMT

Dear Narender,

Greetings of the day!

Regarding your query, we need to consult with our internal team. Once we have an update, we will inform you of the status shortly.

Thank you for your cooperation.

Best regards,

Manoranjan.

Re:Server platforms for Sierra forest CPUs

IntelSupport — Tue, 30 Jul 2024 19:55:31 GMT

Hello narenkandou,

Thank you for posting on Intel Community.

For C-Scripts please use the Link below.

Intel® Software Development Platform (Intel® SDP) Support Center

Best Regards,

Vishal

Re:Server platforms for Sierra forest CPUs

Azeem_Intel — Mon, 05 Aug 2024 23:18:57 GMT

Hi narenkandou,

Greetings for the day!

I hope you’re doing well. Could you please let us know if you need any further support, or should we proceed with closing the case?

Best Regards,

Azeem

Intel Customer Support

Re: Server platforms for Sierra forest CPUs

narenkandou — Tue, 06 Aug 2024 08:18:15 GMT

Please close this ticket. Thank you for your help.

Regards,

Narender

Re:Server platforms for Sierra forest CPUs

IntelSupport — Tue, 06 Aug 2024 10:24:52 GMT

Hello Narenkandou,

Greetings of the day!

Thank you for confirmation. We will go ahead and close this case.

Thank you for your time and cooperation. It would be great if you could spare some of your time and provide us a feedback on the service provided. Your input will help us improve our support.

“You may receive an invitation to take a survey in a few days. We value your feedback and look forward to hearing about your support experience.”

kindly reach out to us we are happy to help you.

Regards,

Amina

Intel Server Support

Intel.com/vroc