topic 932-Warning one of the QPI links is not operating. in Intel® Xeon® Processor and Server Products

932-Warning one of the QPI links is not operating.

lozisiao — Sat, 22 Mar 2025 07:08:57 GMT

主机是惠普的Z840，升级了CPU之后，出现了这样的提示。原CPU是Xeon(R) E5-2650V4，升级后的CPU是Xeon(R) E5-2698V4。主板是Intel C612芯片组。这样的问题要怎么处理？

Re: 932-Warning one of the QPI links is not operating.

pressed_for_time — Sat, 22 Mar 2025 08:11:41 GMT

Support for the Z840 is provided by HP and also through the HP Support Community which can be accessed here .

It would be advisable to update to the latest drivers particularly the chipset driver if you have not already done so. The drivers for the Z840 can be accessed through this page

Re:932-Warning one of the QPI links is not operating.

NormanS_Intel — Mon, 24 Mar 2025 01:17:17 GMT

Hello lozisiao,

Thank you for posting in the community!

To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Server Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

Best regards,

Norman S.

Intel Customer Support Engineer

Re:932-Warning one of the QPI links is not operating.

Ragulan_Intel — Mon, 24 Mar 2025 02:18:55 GMT

Hello lozisiao,

I hope this message finds you well.

Thank you for reaching out to the Intel Community Forum!

As mentioned by our contributor, support for the Z840 is provided by HP and through the HP Support Community, which can be accessed here: Home - HP Support Community.

It is advisable to update to the latest drivers, particularly the chipset driver, if you have not already done so. The drivers for the Z840 can be accessed through this page: HP Z840 Workstation Software and Driver Downloads | HP® Support

Additionally, we found a similar issue on the HP forum that might help you resolve this problem. You can find it here: Solved: Z840 POST Error 932-Warning one of QPI links is not operati... - HP Support Community - 5736773

Furthermore, the Intel® Xeon® Processor E5-2698 v4 is a tray processor. If you suspect a CPU issue, we recommend contacting your OEM or reseller for warranty support. Warranty replacements and technical support for tray processors are provided directly by these providers. Intel does not provide direct warranty support for these processors.

With this, we are notifying you that your request will be archived as there are no pending actions from Intel Customer Support.

Best regards,

Ragulan_Intel