topic Re:Como faço para pedir garantia do meu processador in Intel® Xeon® Processor and Server Products

Como faço para pedir garantia do meu processador

Vrall — Mon, 07 Apr 2025 10:50:59 GMT

Bom tenho um i7 de 12700KF 3.6Ghz (5.0GHz Max turbo) cache 25Mb, 12 núcleos, 20 Threades. Ele venho a presentar problema agora comprei ele em 2023 quero saber se tenho garantia

Re:Como faço para pedir garantia do meu processador

Poojitha — Sat, 26 Apr 2025 10:39:01 GMT

Hi Vrall

Thank you for reaching out to Intel Support. We kindly request your patience as we route your case to the concerned team. They will assist you further with your query.

We appreciate your understanding!

Best regards,

Poojitha N

Intel Customer Support Technician

Re:Como faço para pedir garantia do meu processador

VonM_Intel — Mon, 28 Apr 2025 06:28:12 GMT

Hi, Vrall.

Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa.

Thank you for posting in our Community and for providing initial details regarding your Intel® Core™ i7-12700KF processor. Please be informed that Intel processors typically come with a three-year limited warranty from the date of purchase, provided the product was purchased through an authorized reseller and used within standard specifications. Based on your purchase in 2023, your unit should still be within the warranty window, pending verification. To assist you further, please provide the following details:

What is the exact issue with the processor you reported?
How long were you able to use the processor before encountering this issue? Was this a new problem that occurred shortly after purchase, or did it develop over time?
Were there any recent hardware or software changes made before the issue occurred?

If you require warranty support, I recommend that you submit a warranty request through our official warranty submission portal. For your convenience, you may access it here: [Intel Warranty Support]. Additionally, we will send your case number to your registered email address for your reference during the warranty submission process. If you are not the originator of the community thread but are seeking warranty assistance, we still encourage you to submit a warranty request directly through the provided link to ensure your case is properly handled.

Should you have any questions or require further assistance during the submission process, please do not hesitate to let us know. We are here to support you every step of the way.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

Re:Como faço para pedir garantia do meu processador

VonM_Intel — Thu, 01 May 2025 01:52:51 GMT

Hello, Vrall.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

Re:Como faço para pedir garantia do meu processador

VonM_Intel — Tue, 06 May 2025 07:21:47 GMT

Hello, Vrall.

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician